Customer reviews from kitchenaid.com
KitchenAid - 21.7 Cu. Ft. French Door Refrigerator - White
Average customer rating
4.3
(497 Reviews)
Rating breakdown 497 reviews
5 Stars
278
4 Stars
141
3 Stars
38
2 Stars
15
1 Star
25
87%of customers recommend this product.
(
419 out of
484)
Customer Reviews for KitchenAid - 21.7 Cu. Ft. French Door Refrigerator - White
Posted by: BTH94131
from San Francisco, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have a galley kitchen in San Francisco, so the design of my refrigerator was of the utmost importance. Space is LIMITED here. I LOVE this refrigerator! It fits directly across from the dishwasher and I can have the dishwasher door open and the freezer drawer open at the same time and they don't hit each other. Yes it is only 20 cubic feet, but that is because it is counter depth. But 20 cubic feet is plenty for two people who only want to eat fresh food.
Pros: Design
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love the Stainless and counter deep design.
on August 4, 2014
Posted by: GinnyHop
from Waterloo, IA, United States
Verified Purchase:No
[This review was collected as part of a promotion.] I bought this while remodeling the kitchen. I love that it is counter deep, and fits nicely in the kitchen design. I also love the freezer on the bottom. It is perfect for my husband and I. I don't think it would have worked for us with the kids home, just not big enough. But for our purposes now, it is just perfect! Hoping in the years to come I will be able to say it was of very high quality too. Time will tell.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Love the French Doors.
on April 29, 2014
Posted by: Gen46
from Burlington, NC, United States
Verified Purchase:No
[This review was collected as part of a promotion.] Keeps everything so much cooler than my old. Like the looks of it. Wanted water inside.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: ChicagoAreaMan
from Chicagoland
Verified Purchase:Yes
[This review was collected as part of a promotion.] We opted for this after having to replace a Samsung that was a lemon. We're very happy except that the freezer sometimes doesn't shut all the way and there's no alarm.
Pros: Customizable Shelving, Energy Efficient, Easy Access, Attractive Design
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
They don't make 'em like they used to
on July 17, 2016
Posted by: FriscoMom
from Frisco, TX
Verified Purchase:No
[This review was collected as part of a promotion.] We did some research and purchased this model 3 years ago. It has served its purpose, but here are my complaints about it:
-The handy dandy door alarm will beep if the doors are left open for more than 30-45 seconds (?). That's great unless you're cleaning the thing out, rearranging, or loading it up. You're forced to stop, push in all the drawers, close the doors to reset the timer, then you can proceed. You have to repeat this process every 30-45 seconds until you're done. Annoying.
-The icemaker is tiny. I have a family of four. We can't all have ice at the same time. Seriously. You can forget it if we have friends or family over. I have to start pre-planning a few days in advance by harvesting ice and storing in the freezer or just by buying a bag.
-The icemaker is also finicky. You either wait forever for ice to fall, or you're bombarded with a whole bucket of ice falling through the chute and ultimately on the floor.
-The size of this fridge is pretty small compared to others on the market. I am constantly reorganizing or moving things to my outside fridge.
-Anything placed on the top shelf (next to the icemaker) WILL FREEZE. I learned my lesson. While putting water bottles in that area is great, a carton of eggs is not.
-The freezer is small. Again, we utilize an outside fridge/freezer because this unit is so small.
-Within the last month, we noticed water on the floor in front of the fridge. I assumed maybe it was a drip pan in need of emptying? We found out last night that it has something to do with the freezer. The gasket is not sealing properly even though I've cleared all possible obstructions. Our food has partially thawed and now we're left with the chore of emptying out the entire freezer because it's now unsafe.
We are putting a service call in after only 3 years of use. We're pretty much fed up with the size of it that we're going to replace it all together. If you have a family of four or more, don't get this model.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
New Fridge
on April 30, 2014
Posted by: yogi
from Texas, United States
Verified Purchase:No
[This review was collected as part of a promotion.] After researching for some time for a new fridge, bottom freezer and counter depth, we chose the French Door model and are very pleased. It does not stick out into the kitchen as the old one did and the shelves were very easy to adjust to our needs.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Horrible Refrigerator and way too expensive
on February 27, 2017
Posted by: Pam
from Salem Oregon
Verified Purchase:No
[This review was collected as part of a promotion.] This is a bad fridge, design and all. The ice maker holds enough ice for about 2 drinks and then you must wait for more to make. The lunch meat drawer is the entire width of the frig so both doors must be wide ope to use and therefore when one door closed it snapped the lid off. The frig is now leaking from the ice maker. DO NOT BUY. Also, the ice comes out badly so we gave up using the ice dispenser. With the ice maker placed in refrigerator section it really doesn't leave a lot of space for food.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Let me tell you about what happens when your fridge breaks..
on February 8, 2016
Posted by: Another Disappointed Customer
from Los Angeles
Verified Purchase:No
[This review was collected as part of a promotion.] Bought in June 2012. Immediately needed to be serviced b/c freezer gasket was not installed correctly. No big deal. Right? Ahh... a sign of things to come.
9/2015: Stopped cooling completely. 2 weeks later a visit is made, a part is ordered and a part is installed by Kitchenaid service provider. 2 weeks without a fridge.
1/24: Stops cooling again. More assessment visits, more ordering of parts, more install... and after 7 visits from the service provider over the last 3 weeks time (replaced parts and it did cool for a day prior to leaking all the cooland out again, etc.) it is finally deemed "unrepairable" by Kitchenaid. You think? (3 weeks now + 2 weeks a few months ago without a fridge)
So what happens next? Service provider now needs to submit a report. That will be reviewed by Kitchenaid (most likely take a few days) and then it goes to "Claims" where it will then be reviewed again prior to letting me know next steps. So I'm again looking at at least a week without a fridge while the red tape gets sorted out.
Tip for Kitchenaid: Your extended service practice is A JOKE. If your customers don't work out of their home they may as well just trash your fridge b/c who is home the half dozen times that it takes to finally come to the conclusion this fridge was a lemon from the factory?
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com