Customer reviews from step2.com
Step2 - Hot Wheels Extreme Thrill Coaster
Average customer rating
4.8
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
212
4 Stars
19
3 Stars
1
2 Stars
3
1 Star
5
94%of customers recommend this product.
(
92 out of
98)
Customer Reviews for Step2 - Hot Wheels Extreme Thrill Coaster
Posted by: Jennifer
from Texas
Gender:Female
Verified Purchase:Yes
This is a great toy! Our grandsons all love it! Very well made and sturdy. Was easy to put together.
Written by a customer while visiting step2.com
Posted by: Carol
from Adams Center, NY
Gender:Female
Verified Purchase:Yes
You are over charging. This item take s an engineer to put together. Not fair to consumer.
No, I would not recommend this to a friend.
Written by a customer while visiting step2.com
Posted by: Papaw and MiMi
from Indiana
Gender:Female
Verified Purchase:Yes
EXTREMELY fun!
EXTREMELY fast delivery!
EXTREMELY happy we bought this!
EXTREMELY fast delivery!
EXTREMELY happy we bought this!
I would recommend this to a friend!
Written by a customer while visiting step2.com
Posted by: Kris401
from Delaware
Gender:Female
Verified Purchase:Yes
The kids are obsessed over this thing. I love that they can push it up and climb in on their own. Only downside is the price but it seems well made so hopefully it lasts a long time.
I would recommend this to a friend!
Written by a customer while visiting step2.com
Customer Rating
1
Came with faulty parts
on December 3, 2022
Posted by: Kelby
The rods for the wheel axles were too short and don’t even go across all the way. They cut the metal rods too short so it’s unusable
No, I would not recommend this to a friend.
Response from step2.comBy GL, CS, December 5, 2022
Thank you for contacting Step2.
Various replacement parts and decals can now be ordered on line. Check our website at www.Step2.com and refer to the replacement part section located at the bottom of the website page and shop parts by category or look up your product(s) pertinent replacement part choices.
If the parts you need are not on website or you are unsure what exact parts you need based on your model or the age of the product, then we suggest you call in to speak to a customer representative to place an order.
Replacement parts and decals can be ordered by calling our Consumer Service team at 1-800-347-8372, Monday - Friday. Please have your product close by during your call so that we may quickly assist you to answer your question, find a resolution and or provide product or part pricing and lead-time(s).
Please note depending on the age, style & model number of your product, we do not sell all parts, not all parts are available, some part design & colors may have been changed for substitutions. Some parts maybe discontinued, out of stock or quantities are limited.
Regards, Step2 Consumer Service
Various replacement parts and decals can now be ordered on line. Check our website at www.Step2.com and refer to the replacement part section located at the bottom of the website page and shop parts by category or look up your product(s) pertinent replacement part choices.
If the parts you need are not on website or you are unsure what exact parts you need based on your model or the age of the product, then we suggest you call in to speak to a customer representative to place an order.
Replacement parts and decals can be ordered by calling our Consumer Service team at 1-800-347-8372, Monday - Friday. Please have your product close by during your call so that we may quickly assist you to answer your question, find a resolution and or provide product or part pricing and lead-time(s).
Please note depending on the age, style & model number of your product, we do not sell all parts, not all parts are available, some part design & colors may have been changed for substitutions. Some parts maybe discontinued, out of stock or quantities are limited.
Regards, Step2 Consumer Service
Written by a customer while visiting step2.com
Customer Rating
5
So much fun!
on December 8, 2022
Posted by: HappyCamperD
Gender:Female
We bought this about 3 years ago for our grandson to play with when he visits and now we have 2 additional grandchildren who also are enjoying it. We were taking it in and out, but now just leave it outside assembled (yes it gets dirty and stickers curl, BUT it is an OUTDOOR toy; just hose it off and also sticker replacements can be purchased). We think it should have a seatbelt of some sort, but this does not take away from its rating in our opinion. Be sure to be on level ground and allow for landing clearance as this does go swiftly. We would buy this again. Worth every dime!
I would recommend this to a friend!
Written by a customer while visiting step2.com
Posted by: Gayle
from Saint Louis
Gender:Female
Verified Purchase:Yes
This is fun for ages 2 to 9. It is a great addition to our play room. It is difficult to put together.
I would recommend this to a friend!
Written by a customer while visiting step2.com
Customer Rating
1
Ruined Christmas
on December 25, 2022
Posted by: ded208
from Clovis, CA
Gender:Female
We went to put this Santa gift together for our boys, ages 4 and 3, only to find the axel rods for the wheels to the car for the coaster were too short. Our children were extremely disappointment. $600 for a hunk of plastic that can’t be used.
No, I would not recommend this to a friend.
Response from step2.comBy GL, CS, December 28, 2022
Thank you for contacting Step2. We are sorry and apologize about your issue, missing or damaged parts.
Please contact us at 1-800-347-8372 Monday - Friday 8AM-5PM during normal business hours and ask for a Consumer Service representative who will assist you in order to find a resolution to your satisfaction. This would include sending any necessary replacement parts at no charge with proof of purchase if product within warranty.
Regards, Step2 Consumer Service
Please contact us at 1-800-347-8372 Monday - Friday 8AM-5PM during normal business hours and ask for a Consumer Service representative who will assist you in order to find a resolution to your satisfaction. This would include sending any necessary replacement parts at no charge with proof of purchase if product within warranty.
Regards, Step2 Consumer Service
Written by a customer while visiting step2.com