Customer reviews from swann.com
Swann - 5MP Bullet IP Surveillance Camera - White
Average customer rating
1
(1 Review)
Rating breakdown 1 review
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
0%of customers recommend this product.
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0 out of
1)
Customer Reviews for Swann - 5MP Bullet IP Surveillance Camera - White
Customer Rating
1
Night vision is foggy looking
on April 1, 2020
Posted by: Goku
from Virginia
Frequency of use:Daily
Ok I purchased to replace the one I had on my garage looking out into the driveway. I wanted the camera cause of the spotlights so it will record in Color at night since we been having a lot of vehicles broken into. I hooked the camera up works real nice during the day but when the night rolls around and the black and white night vision turns on it looks like it’s all foggy out. I added photos of the old camera which the night vision is great and the new spotlight camera which night vision is poor. Looks like I will have to return the spotlight camera and reinstall the old one.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , April 7, 2020
Hello Goku,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the resolution issues you experienced when using our Swann 5MP Spotlight Camera. Based on the information provided, It is possible that the spotlight camera channel may require an adjustment of the contract. Please know this can be adjusted within the settings of the recorder. If you have not already, please contact our support team to troubleshoot before you return.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We hope to address your concerns to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the resolution issues you experienced when using our Swann 5MP Spotlight Camera. Based on the information provided, It is possible that the spotlight camera channel may require an adjustment of the contract. Please know this can be adjusted within the settings of the recorder. If you have not already, please contact our support team to troubleshoot before you return.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We hope to address your concerns to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
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