Customer reviews from swann.com
Swann - Doorbell Chime Unit for the Smart Video Doorbell - White
Average customer rating
2.7
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
2
4 Stars
0
3 Stars
2
2 Stars
0
1 Star
3
0%of customers recommend this product.
(
0 out of
4)
Customer Reviews for Swann - Doorbell Chime Unit for the Smart Video Doorbell - White
Customer Rating
3
Could be quicker
on November 21, 2018
Posted by: John C.
Nice item but unless I set up wrong seems to be a little slow getting to my smart phone and speaker is temprimental, picture great though. Wished it was quicker then would great item.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello John, We recommend speaking with our tech team in order to go through the units settings. There may be some adjustments to be made that may resolve this issue. Their contact information is attached below. https://www.swann.com/uk/company/contact-us
Written by a customer while visiting swann.com
Customer Rating
5
Swann bell chime
on October 28, 2018
Posted by: Glen C.
Excellent sound with lots of choice ring tones,
Written by a customer while visiting swann.com
Customer Rating
5
R Atkinson
on November 1, 2018
Posted by: Raymond A.
Great product great value for money
Written by a customer while visiting swann.com
Customer Rating
1
Batteries barely last 5 months
on March 14, 2020
Posted by: Brooks0912
from Western NY
I bought the door bell a year ago, and am now replacing the batteries for the third time.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , March 16, 2020
Hello Brooks0912,
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Swann Doorbell Chime Unit. This chime will use 2 x AA Batteries (not included). The amount of use, brand, and capacity will contribute to the overall lifetime of the batteries. We look forward to offering reinvented options within the future launch of our products. Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Swann Doorbell Chime Unit. This chime will use 2 x AA Batteries (not included). The amount of use, brand, and capacity will contribute to the overall lifetime of the batteries. We look forward to offering reinvented options within the future launch of our products. Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Clayton 321
from Weston-super-Mare
Frequency of use:Daily
Verified Purchase:Yes
I bought this at the same time as 4 wifi camera. The cameras are excellent. The door bell however is not great. I have superb WiFi, but the lag from the doorbell being activated to my phone is around 20 secs later. Also the live feed has the same delay, so many times the caller has moved on before I have the chance to answer. The battery lasts around 2 weeks but the delay gets worse the lower the battery goes.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 3, 2020
Hello Clayton 321,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Video Doorbell and Chime. Based on the information provided, we will need to look further into the reason you are having issues and delays. It is possible that the use of a wifi extender is needed. If you have not already, please contact our technical support team and see how we can best assist.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Video Doorbell and Chime. Based on the information provided, we will need to look further into the reason you are having issues and delays. It is possible that the use of a wifi extender is needed. If you have not already, please contact our technical support team and see how we can best assist.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Blank
from Warwick.
Verified Purchase:Yes
It won't connect.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 8, 2020
Hello Blank,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Doorbell Chime Unit for the Smart Video Doorbell. There are different variables that can contribute to why you are not able to connect. Our support team can help you get paired within a few minutes.
Please contact our support team when you are in front of the unit.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Doorbell Chime Unit for the Smart Video Doorbell. There are different variables that can contribute to why you are not able to connect. Our support team can help you get paired within a few minutes.
Please contact our support team when you are in front of the unit.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
Some problems
on March 24, 2021
Posted by: Frank8
from Ayr, Scotland
Frequency of use:Daily
The response time on my phone is slow, sometimes up to 5 minutes after the doorbell has rung. Recently the separate chime unit has started to ring spontaneously, even in the middle of the night without the doorbell having been pushed. This is already my second chime unit.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , March 25, 2021
Hello Frank8,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Doorbell Chime Unit for the Smart Video Doorbell. This is one of Swann's earlier generation security solutions and may lack features more commonly found on our new systems. Swann looks forward to producing and launching similar products in the near future. Your feedback will be shared with our product development teams. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Doorbell Chime Unit for the Smart Video Doorbell. This is one of Swann's earlier generation security solutions and may lack features more commonly found on our new systems. Swann looks forward to producing and launching similar products in the near future. Your feedback will be shared with our product development teams. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com