Customer reviews from nightowlsp.com
Night Owl - Smart Wi-Fi Video Doorbell - Wired - Black
Average customer rating
4.5
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
84
4 Stars
32
3 Stars
2
2 Stars
2
1 Star
4
93%of customers recommend this product.
(
111 out of
119)
Customer Reviews for Night Owl - Smart Wi-Fi Video Doorbell - Wired - Black
Customer Rating
1
Doorbell DB-WNIP2-SU
on January 7, 2023
Posted by: hec97
from West Palm Beach, FL
Do not recommend this product. Received new doorbell Model# DB-WNIP2-SU a week ago. Performed installation of device following installation videos. Device connected well and worked for apprximately 10 minutes. Then the device was automatically removed from the App, and unable to add it again. Unable to pair device to the application. Called tech support twice. After 25 minutes on hold, the first rep was hard to understand and unable to solve anything. He asked me to performed the same tasks already done prior to the call as explained previoulsy. Phone call was disconnected. Called back and waited 38 minutes for a rep. The second rep tried several things with no luck. Lastly referred me to a video for connection of cameras..... Too bad it was a gift and unable to return it.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, January 10, 2023
We apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com
Customer Rating
4
Need new
on August 1, 2022
Posted by: SammyC
from Quinton Al
Gender:Male
Love my system it’s a WNVR -C20-81 but I need an additional camera but can’t find one.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, August 2, 2022
Thank you so much for choosing Night Owl! You can check with any of our Authorized Resellers (list can be found on nightowlsp.com).
Written by a customer while visiting nightowlsp.com
Posted by: Manny23
from Florida
Gender:Male
Verified Purchase:Yes
Great addition to my nightowl WNPI2 system right now can’t complain about it
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, July 5, 2022
Thank you for being a Night Owl customer and for the feedback. However, the 1 star rating is quite confusing (5 is the best).
Written by a customer while visiting nightowlsp.com
Customer Rating
4
Great NVR and Cameras - bad instruct/procedures
on May 29, 2022
Posted by: Mako Frank
from Merritt Island, FL
Gender:Male
I bought an 8-channel NVR / 4-camera package (wired power, wifi image streaming) for my parents in 2017. They have worked flawlessly for 5 years now though I recall the setup was frustrating. I bought the same package (but 2022 version) recently - having same experience. But when setup I'm confident they will work reliably and as good as the system I had purchased for my parents 5 years ago.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, June 2, 2022
Thank you for your feeback!
Written by a customer while visiting nightowlsp.com
Posted by: fliron
from Montana
Gender:Male
Verified Purchase:Yes
My wife has wanted a doorbell cam for a couple of years. She is very pleased with it.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, June 2, 2022
Thank you for the feedback! We are so happy to hear the product is working well for you.
Written by a customer while visiting nightowlsp.com
Posted by: HotPalms
from Phoenix, Az
Gender:Female
Verified Purchase:Yes
They are awesome and now I’m relieved to be able to see my Dad wen I’m at work
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, May 26, 2022
Thank you so much for choosing Night Owl! We are happy you chose us to help keep your family safe.
Written by a customer while visiting nightowlsp.com
Posted by: Wolf243
from Va.
Gender:Male
Verified Purchase:Yes
Easy to install easy to connect works great . We love it
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, May 2, 2022
Thanks for choosing Night Owl!
Written by a customer while visiting nightowlsp.com
Posted by: Anonymous
from South Carolina
Gender:Male
Verified Purchase:Yes
Sometimes works, other times it won't connect. Sad
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, Customer Support, May 2, 2022
Why call? Our support site has it all! Our support site contains an extensive library with support articles, videos, Quick Setup Guides and Manuals. Before calling our technical support team, browse your products support page for simple troubleshooting measures. If you need further assistance, there is a Contact Us link which will put you in contact with our technical support team. Please ensure your device is running the latest software version to access phone support. Thank you for choosing Night Owl! https://support.nightowlsp.com/hc/en-us
Written by a customer while visiting nightowlsp.com