Customer reviews from Mattel Creations
Fisher-Price - Laugh and Learn Smart Learning Home - Multi
Average customer rating
3.5
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
30
4 Stars
8
3 Stars
16
2 Stars
7
1 Star
13
69%of customers recommend this product.
(
48 out of
70)
Customer Reviews for Fisher-Price - Laugh and Learn Smart Learning Home - Multi
Customer Rating
3
Decent at best
on April 15, 2020
Posted by: Mdcrane1216
from Fort Benning, Georgia
I bought this product and when I opened the package it looked used. Most of the pieces were scuffed and scratched. Then after putting together the buttons on the front of the house only work some of the time.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy mattel, April 17, 2020
We're sorry your Smart Home isn't working properly! Please reach out to our team, and we'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Creations
Customer Rating
1
Doesn’t Work
on April 18, 2020
Posted by: Jerica93
from Phoenix, AZ
I bought this as a Christmas present for my daughter I originally thought it just wasn’t as neat as it had looked online (which is why I’m barely reviewing it 4 months later), but upon further inspection it seems we got a faulty product. The door makes sounds when you open it but we never got to experience the 200+ songs advertised and most of the features. My boyfriend took apart the wall to see if we could find something not connected and it looks like the wiring was damaged making most of the features never work. I tried to go to service.mattell.com to order a replacement part, but there is no product I formation showing if it comes with what was damaged, ie the wiring in the top, or if I was just getting the outside plastic piece. Either way I got an error message and was never able to order the wall to find out, and on top of that it was an additional $41 before shipping costs making this toy way more expensive than it needed to be. Anyway, it doesn’t hold her attention because we never got the full experience as ours came defective.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy mattel, April 20, 2020
We're truly sorry for your frustrating experience! Please reach out to our team, and we'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Creations
Customer Rating
2
Laugh and Learn Smart Learning Home
on May 2, 2020
Posted by: CPierce
from Anderson, SC
I bought this for my grandbaby online for Christmas. The light switch didn't work right from day one but I didn't want to fool with sending it back. Now the door isn't working right it has been played with very little. I would have expected more from Fisher Price. I'm very disappointed.
I would recommend this to a friend!
Response from Mattel CreationsBy mattel, May 4, 2020
We're sorry your Smart Home isn't working properly! Please reach out to our team, and we'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Creations
Customer Rating
2
Almost nothing on the outside works.
on June 9, 2020
Posted by: LilyAndMe
from Bolton CT
We received this as a baby shower gift. Took about 45 minutes to assemble. The only thing on the outside that works is the mailbox lid. The doorbell, door, house numbers etc. do not work. Very disappointed. Can not recommend. Seems a lot of people are having the same problem. I expected much better from FP.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Consumer Services, June 10, 2020
Oh No! Please reach out to our team when you have a moment, so we can have our repair team get right on it! You can find all our information: https://service.mattel.com/us/ContactUs.aspx
Written by a customer while visiting Mattel Creations
Customer Rating
3
Pros and cons
on June 25, 2020
Posted by: Nopez117
from CA
Great house with a lot to entertain with. Similar to other comments, the doorbell and numbers only work sometimes. Took it apart to ensure cords weren’t pinched, but no change. Changed batteries, no change. Other features work properly. No interaction with the smart car. Created more shapes at home like mini cardboard boxes for recycling too. Child has been playing with it since age 13 months to 16 months so far.
I would recommend this to a friend!
Response from Mattel CreationsBy mattel, June 26, 2020
We're sorry your Smart Home isn't working properly! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Creations
Customer Rating
5
Incredible Product!
on July 19, 2020
Posted by: JadeBug3
from Bradenton, FL
My son received this for Christmas when he was 5 months old. He is now 1 year old and he absolutely has loved this play house since day one. It has been great to see as he gets older his different interactions and abilities with the house. He dances to all of the songs and loves opening and closing the door. He also received the Laugh & Learn Smart Car which works with this house and he loves that too. He knows to press the phone button on the car and the house will start making noise. Honestly love this product and very highly recommend. We are still on Level 1, excited to see what Levels 2 & 3 have in store!
I would recommend this to a friend!
Written by a customer while visiting Mattel Creations
Customer Rating
5
Love it!
on November 9, 2020
Posted by: Mamapags
from NewYork
Bought this for my one year old grandson’s first birthday. He absolutely loves it. It keeps him busy with all the colorful buttons and he loves opening and closing the door to crawl through! I highly recommend this activity center!
I would recommend this to a friend!
Written by a customer while visiting Mattel Creations
Customer Rating
3
Great product with small issues
on December 24, 2020
Posted by: Andreitasalda1
from Key west
Very cute my baby is happy with it the only issues are the sound is low and the mailbox door won’t stay close since I opened it, it is very annoying.. this is a very expensive toy to have this issues
No, I would not recommend this to a friend.
Response from Mattel CreationsBy mattel, December 26, 2020
We're sorry your sound is low and the mail box won't stay closed! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Creations