Customer reviews from Mattel Creations
Fisher-Price - Laugh and Learn Smart Learning Home - Multi
Average customer rating
3.5
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
30
4 Stars
8
3 Stars
16
2 Stars
7
1 Star
13
69%of customers recommend this product.
(
48 out of
70)
Customer Reviews for Fisher-Price - Laugh and Learn Smart Learning Home - Multi
Customer Rating
3
Ours only speaks Japanese
on April 9, 2019
Posted by: Kirkichu
from USA
Got this as a Christmas gift and my daughter loves it, she's stimulated and will play for a while but it only speaks Japanese and we can't figure out how to change it
I would recommend this to a friend!
Response from Mattel CreationsBy Consumer Services, April 10, 2019
The product has 4 languages to choose from: English, Spanish, Mandarin & French. On page 17 of the instructions it will show you how to change the settings. Here is the link : https://bit.ly/2Q2SzGk
Written by a customer while visiting Mattel Creations
Customer Rating
3
Great toy not durable
on July 28, 2019
Posted by: Shaneshaynshain
from New Jersey
We have had the toy being used for 6 months and the clock has already stopped working the rest still works and our son has lots of fun with it.
I would recommend this to a friend!
Response from Mattel CreationsBy Consumer Services, August 2, 2019
Oh No! How will we know the time? The good news is our Smart Learning Home comes with excellent home owners insurance. When you have a chance, reach out to our team and they'll determine what type of repair is needed. You'll find our info here: https://service.mattel.com/us/ContactUs.aspx
Written by a customer while visiting Mattel Creations
Customer Rating
1
Doesn’t work
on December 26, 2019
Posted by: Haletinz
from Kansas City
Bought as a Christmas present. Put together as instructed. The sign doesn’t work, doorbell doesn’t work, on/off switch doesn’t work, red light doesn’t work. Not happy. A pretty expensive toy to just have sitting around with only half of the things on it working. Super disappointed.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Mattel, December 27, 2019
We're sorry your Smart Home isn't working properly! To fix this, please disassemble the product and remove the upper wall connectors (see steps 1-3 of the disassembly instructions) and verify that the electrical connection has been made, the wires are not twisted, and that the wires have not become loose or pinched
Once you have arrived at the wires, they should disconnect and reconnect the plastic and try turning the product on and off again using the main power switch, located below the Smart Stages selector.
If it's still not working, please reach out to our Customer Service team, and they'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Once you have arrived at the wires, they should disconnect and reconnect the plastic and try turning the product on and off again using the main power switch, located below the Smart Stages selector.
If it's still not working, please reach out to our Customer Service team, and they'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Creations
Customer Rating
3
Great if it all worked
on January 8, 2020
Posted by: Sad Momma
from Council Bluffs, IA
I bought this house and was so excited that I can add the car later, however I am worried it may not work. I assembled it and there are a few features that do not work. The thermostat and big light switch do not work at all, and the doorbell and 3 shape buttons only work once and awhile. I am nervous to purchase the car and it not work if the sensor doesn't work. I called the place I purchased from and because I do not have the box they won't let me exchange. Is there anything that can be done? This is a very entertaining product, I would give this 5 stars otherwise.
I would recommend this to a friend!
Response from Mattel CreationsBy Mattel, January 10, 2020
We're sorry your Smart home is having electrical issues. Please reach out to our team, and they'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Creations
Customer Rating
4
Great toy
on January 8, 2020
Posted by: EmilyK99
from Morehead, Kentucky.
My son got the car for Christmas, so I bought him the house for his birthday the week after. It’s a nice toy, has a lot of learning features. But I’m only giving 4 stars because I feel like for $150 before tax, the refrigerator and mailbox should stay closed better. Fridge isn’t such a big deal but the mailbox affects other features when you’re in the middle of a song or activity and it pops open on its own and ruins the whole learning opportunity.
I would recommend this to a friend!
Response from Mattel CreationsBy Mattel, January 10, 2020
We're sorry your mailbox and fridge aren't staying shut. Please reach out to our team, and they'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Creations
Customer Rating
3
Entertaining toy/not all features work
on March 24, 2020
Posted by: Jezminda
from Redford, MI
I bought this a present for my daughter's first Christmas 2020. She does love the toy, however the numbers near the doorbell sometimes do not work. The light switch has completely stopped working and she really liked to play with that. I feel if this is supposed to "grow" with my child, the quality should be much better as I thought it was made to last for years. For that reason I am disappointed in the product, especially with how much it cost.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy mattel, March 25, 2020
We're sorry your Smart Home isn't so smart right now! Please reach out to our team, and we'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Creations
Customer Rating
1
Disappointed
on April 4, 2020
Posted by: Rachel2020
from Modesto, Ca
I just bought this for my 10 month old and after getting it all put together and her playing with it for only an hour or two almost all the sound features aren’t working, If one of the sound buttons does work then it’s very delayed, I carefully Checked to make sure the wire connector was done properly and it has brand new batteries after reading other reviews I see I’m not the only one with this problem. we really needed this toy during this time of being in the house pretty much 24/7 I’m very bummed it’s so cute and she loved it while it worked.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy mattel, April 6, 2020
We're sorry your Smart Home isn't working properly! Please reach out to our team, and we'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Creations
Customer Rating
5
Fun for hours!
on April 9, 2020
Posted by: Rene123
from Sweet Valley, Pa
I bought this two months ago for my daughters first birthday, but I was too excited to wait until her birthday and figured we might as well get as much use of it as we can so I gave it to her the day I bought it. I had seen it was on the list for toy of the year awards and was immediately intrigued. So after looking it up numerous time and watching unboxings I wanted to get it. My daughter and I love it! She was 9 months when I gave it to her and she's almost 11 months now and plays with it everyday. She loves the ABC's so we really like that it plays every other time the door is swung open. She's still on the first stage so I know we'll get so much more use out of it. I love the bright colors and all the different activities it offers. It's also light enough for me to move, using the handles on the sides, but its sturdy for her to play in. I also noticed after I bought it that you could purchased the 3 in 1 smart car to go with the house so I immediately purchased that as well for her and we're so happy we did!
I would recommend this to a friend!
Written by a customer while visiting Mattel Creations