Customer reviews from Philips Home Appliances
Saeco - XELSIS METAL FRONT, SM7684/04 - Titanium
Average customer rating
4.5
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
77
4 Stars
20
3 Stars
4
2 Stars
3
1 Star
3
94%of customers recommend this product.
(
91 out of
97)
Customer Reviews for Saeco - XELSIS METAL FRONT, SM7684/04 - Titanium
Customer Rating
4
Loving my machine.
on November 24, 2023
Posted by: Editor99
Gender:Male
The only reason I gave this product for stars is because I believe that the drip pan fill up too fast and the heater for the cups doesn’t get very warm. other than that, make some great coffee
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Posted by: Kangaroo12234
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my machine. Perfect drink every time. The whole family uses it every morning.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Posted by: Coffee Afficionado
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I choose this rating because the best thing is that LCD screen and taste of the coffee, which is the most important. But other design features can be improved.
Somewhere, somehow, it uses a lot of throw-away water that's left in the tray below. The tray is hard to remove when it fills, and you end up spilling a lot of water everywhere since it's long and flat.
Since it uses a lot of water, you have to fill the machine often (a container that slides out from the front), a hassle in and of itself since to slide it out, you have to remove the milk tube to do so, and often times you forget to reconnect it (which is hard by the way, to re-connect), and end up having to throw away that shot of brewed coffee. The design should have been that you open a latch from the top to pour in water. (My 40 year old espresso machine has it that way by the way.)
You can make the temperature "hot", but can't really make it too much over medium. I'm going to keep trying to make it hotter, but haven't so far found a way (and yes, I went to the menu where you can make it hotter and have it set to hottest setting!)
The bin for coffee grinds pucks (that also slides out from the front) is huge, but the machine only uses 10-20% then says "full" and have to discard the pucks to get it going again. I'm going to try to just shake them to the back and see if that works. (to get an idea, the bin could probably fit 50 puck, but says full with 4 or 5.)
Last, it is too tall. Luckily, I have room, but design should have traded width for height.
No, I would not recommend this to a friend.
Response from Philips Home AppliancesBy The Philips Home Living Team, August 21, 2023
Hi,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Xelsis superautomatic espresso machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review and have your Philips product handy so that we can better assist you.
833-737-1212 Monday-Friday 8:00 AM - 6:00 PM EST
Excluding major holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Xelsis superautomatic espresso machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review and have your Philips product handy so that we can better assist you.
833-737-1212 Monday-Friday 8:00 AM - 6:00 PM EST
Excluding major holidays
We look forward to hearing from you.
Written by a customer while visiting Philips Home Appliances
Posted by: Bo-T
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Xelsis easily make up to 15 coffee varieties from common Espresso, Capuccino, Macchiato and a range of specialty drinks to specialty coffees like Flat White or Americano. Simply swipe the touchscreen to select the drink and customize it with an intuitive Coffee Equalizer.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Posted by: JavaLova
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love our new Xelsis. Makes a great variety of drinks and we are have fun trying them all. Great detection on when the water is low, the bin is full, and cleaning features.
The reason I give it a 4 star is because the water tray is a manual red bobber that you have to pay close attention to or you will end up with overflow all on your counter. This is a big disappointment that they did not include a sensor to show it is full in the screen and to prevent the machine from running like the other auto detect features. I expected this on a high end priced machine. Other then that we are very happy.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
5
Love it!
on July 14, 2023
Posted by: Cofgee Bean Dream
Gender:Female
[This review was collected as part of a promotion.] I saw this a co-workers house and wanted it! I love it. Kicks off every morning!
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Posted by: danpaiva
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The reasons I gave 3 stars:
1. PRICE. I think this machine is overpriced. Especially considering it recommends not to use dark roast beans.
2. The weekly / monthly cleaning can become a lot of work. Yes, I get lazy sometimes....
3. Although I like its multiple drinks, somehow it will never be the same as the coffee you get at a coffee shop...
4. I don't trust its measurements. If it says 5ML of milk, it will NOT use 5ML...
If I had to buy it again, I would think twice, mostly because of its cost.
Response from Philips Home AppliancesBy The Philips Home Living team, July 11, 2023
Hi,
Thank you for sharing your detailed feedback. We understand your concerns about the price of the machine. We also acknowledge your feedback about the cleaning process and the comparison of our machine's coffee to that of a coffee shop. We're sorry to hear about your concerns regarding the machine's measurements. We strive to ensure accuracy and will take your feedback into account for future improvements. We understand that the cost of the machine is a significant consideration for you. We strive to provide value for the price and we're sorry if we didn't meet your expectations in this case. We take this feedback very seriously and take it into good consideration. If you have any questions or problems, do not hesitate to contact us on our various Social Media channels.
Kind regards,
Thank you for sharing your detailed feedback. We understand your concerns about the price of the machine. We also acknowledge your feedback about the cleaning process and the comparison of our machine's coffee to that of a coffee shop. We're sorry to hear about your concerns regarding the machine's measurements. We strive to ensure accuracy and will take your feedback into account for future improvements. We understand that the cost of the machine is a significant consideration for you. We strive to provide value for the price and we're sorry if we didn't meet your expectations in this case. We take this feedback very seriously and take it into good consideration. If you have any questions or problems, do not hesitate to contact us on our various Social Media channels.
Kind regards,
Written by a customer while visiting Philips Home Appliances
Posted by: Belican
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to use and easy to clean, but, of course, the best feature is quality espresso. As good as the big commercial espresso machines produce. And, it makes a wide variety of choices in espresso drinks two at time. This is a great feature when your partner prefers your same espresso drinks The cappuccino is exquisite with thick foam. Never going back to what we thought was the best manufacturer of home espresso machines. This machine is the best by far.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances