Customer reviews from Philips Home Appliances
Saeco - XELSIS METAL FRONT, SM7684/04 - Titanium
Average customer rating
4.5 out of 5
4.5
(107 Reviews)
Open Ratings Snapshot
Rating breakdown 107 reviews
5 Stars
77
4 Stars
20
3 Stars
4
2 Stars
3
1 Star
3
94%of customers recommend this product. 
(
91 out of 97
)
Best Buy Privacy Policy
Customer Reviews for Saeco - XELSIS METAL FRONT, SM7684/04 - Titanium
Customer Rating
5 out of 5
5
Great coffee
on January 28, 2024
Posted by: Brucie__
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great machine that makes great coffee, but it did take a few days to dial in the settings. The user profile feature is great as it saves your favorite drink settings so you don’t have to set them each time.
The one down side is the auto shutoff function doesn’t feel that long. When shutting down the machine does a quick rinse/clean. This causes the drip tray to fill quickly. As if you’re like me you hadn’t placed a cup under to catch it.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
5 out of 5
5
Great coffee, silky milk , easy to use!
on January 28, 2024
Posted by: SOWBBQ
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love our Xelsis!! Breeze to maintain, and makes great drinks!
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
5 out of 5
5
Makes great coffee.
on January 23, 2024
Posted by: Paulo Rossi
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was a Christmas gift to my wife and her initial response was, why did you another coffee maker? After using the coffee maker her comment is: 'this is a grift I didn't know I needed'.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
3 out of 5
3
I’m very disappointed
on January 3, 2024
Posted by: JoePSL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The coffee is NEVER HOT ENOUGH not even the expresso. The cappuccino sometimes doesn’t grind the beans so water comes out I have to stand there. The coffee looks and tastes great but I use expensive beans!
Response from Philips Home AppliancesBy Philips Home Living Team, January 9, 2024
​
Hi Joe,​​

​​

Thank you for sharing your feedback, and we're very sorry to hear about your experience with our SAECO Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. ​​

At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your SAECO product handy so that we can better assist you.​​

833-737-1212 Monday -Friday 8:00 AM -6:00 PM EST ​​

Excluding Major Holidays​​

We look forward to hearing from you.
Written by a customer while visiting Philips Home Appliances
Customer Rating
5 out of 5
5
My Xelsis makes the best coffee I have ever had!
on January 1, 2024
Posted by: Cappuccino Queen
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like every feature of the Xelsis. It easy to use, has many selections and fine tuning features for a great every day coffee experience.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
2 out of 5
2
Great functionality but poor coffee temperatures
on December 14, 2023
Posted by: AlGordino
Gender:Male
Upgraded to the Xelsis from the Picobaristo and cannot fault the added functionality. Love the increased capacity on the water and beans as well as the new foam system and really like the hygiesteam system.
Where it really disappoints is the coffee temp. I have the setting pushed up to the max temp but when making any drink with a decent amount of milk the coffee can come out Luke warm or end up cold if i do not preheat my cup.
I've had this machine almost a week and am considering sending it back. Its a shame as it is a really nice looking coffee maker.
Response from Philips Home AppliancesBy The Philips Home Living team, December 19, 2023
Hi,​​

Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Saeco Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. ​​

At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Saeco product handy so that we can better assist you.​​

833-737-1212

Monday -Friday 8:00 AM -6:00 PM EST ​​

Excluding Major Holidays​​

We look forward to hearing from you.

The Philips Home Living team
Written by a customer while visiting Philips Home Appliances
Customer Rating
4 out of 5
4
Makes a great cup of Coffee
on November 25, 2023
Posted by: KFL/
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my second Saeco Coffee machine. The first one lasted almost 20 years with no issues. I enjoy the sleek styling and quick selection of so many different drinks. Also the ability to make two cups at the same time. My only disappointment is that for the price, the unit has no clock and can't be programed for specific occasions. My mistake, I should have checked this out and not assumed. Even my old machine had this feature.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
4 out of 5
4
Makes great drinks quickly
on November 25, 2023
Posted by: UAL163745
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The coffee doesn’t come out really hot like we like. I’m sure it’s perfect for the normal person though.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
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