Customer reviews from Philips Home Appliances
Saeco - XELSIS METAL FRONT, SM7684/04 - Titanium
Average customer rating
4.5
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
77
4 Stars
20
3 Stars
4
2 Stars
3
1 Star
3
94%of customers recommend this product.
(
91 out of
97)
Customer Reviews for Saeco - XELSIS METAL FRONT, SM7684/04 - Titanium
Customer Rating
5
In love with my Saeco Xelsis !
on August 29, 2021
Posted by: Pandore
Gender:Female
I highly recommend this coffee machine. It has everthing a coffee lover would wish for. Very easy to use and to take care.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
5
2 months in and love it
on August 28, 2021
Posted by: HersheyMcSquirts
Gender:Female
WHAT A GREAT MACHINE. IT MAKES 15 DIFFERENT COFFEE DRINKS AT THE TOUCH OF THE SCREEN! GREAT TASTING COFFEE. I'VE HAD EACH AND ENJOYED EACH ONE! TEMPS ARE GOOD AND ONCE THE MACHINE IS WELL WARMED UP, THEY CAN ACTUALLY BE ON THE EDGE OF TOO HOT. DID I MENTION THE NUMBER OF COFFEE DRINKS IT CAN MAKE? PLUS IT'S EASY TO MODIFY THE DEFAULT SETTINGS FOR PERSONALIZED DRINKS. I HAVEN'T SLEPT MUCH IN THE 2 MONTHS SINCE I GOT IT. IT'S FANTASTIC!!
Seriously, it's a great machine. Temps are good. Milk has great foam when you want it. Adjustments are easy. This is our second superauto machine from Saeco (last one lasted 10 neglectful years) and it doesn't disappoint. First time we've had the milk attachment and it's key. We were skeptical about the milk part, but it's performed flawlessly and is easy to use and clean. We run about 10 cups a day through it and have yet to have a dud.
Only two complaints: sometimes it doesn't realize you don't have enough beans or water or have too many grounds in the dump bin and will stop a brew partway through and not pick up where it left off when you address its issue. Not a big deal, but can be annoying if it's the first cup. Second, the dump bin seems to be based on number of cups, not weight. So if you empty it before the alert, you'll still get the alert and have to remove and replace in order to continue the brewing.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
5
Great product!
on August 18, 2021
Posted by: CoffeeJojo
Very nice super automatic espresso maker. Only changes I would suggest is make the cup warmer heat up faster. Also allow 2 scoops of coffee in the bypass for stronger single cups of coffee.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
5
Amazing machine!
on July 24, 2021
Posted by: Morky12
Gender:Male
I like everything about this machine I would recommended.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
5
Incredible Quality
on June 25, 2021
Posted by: JB1970
Gender:Male
I debated getting a super-automatic for a long time, because I am a bit of a snob with my coffee, and thought the quality would suffer from a fully automatic machine. I decided to give it a try since life is busy, and weighing beans, grinding, washing everything after, just honestly was a pain when I'm so busy.
Wow! What a surprise! I was shocked at the quality of the coffee, espresso, Cappuccinos, and all the other drinks I have made. I did a side by side coffee test with my manual process, and honestly.....the Xelsis is just as good.
Obviously I'm using good quality beans for great flavor.
I was a bit concerned about all the reviews saying the coffee is not hot? I have not encountered that at all. Quite the opposite, my coffee comes out very hot! Sometimes I warm my cup before and sometimes I don't. The only difference is the coffee stays hot longer with the warmed cup. But if you are concerned about the temperature, don't be.
The machine is a breeze to clean!!!
All in all, I love it!!!
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
5
Best coffee machine, period!
on May 25, 2021
Posted by: Moi1981
Gender:Male
I love this machine, it is the best part of my day. Nothing like having exactly the coffee you want with a click of a button, fresh and with no clean up! Metal straw is a great way to get steamed milk without having to wash an extra part. Just stick it right in your milk carton and then the machine cleans it for you. I have owned many coffee machines and this is hands down the best. Forget about stale, expensive and wasteful coffe pods! Fresh coffee from your favorite bag of beans! The adjustments you can make are incredible, not a gimmick. make espresso, lungo, macchiato, americano, regular coffee, latte, flat white, latte macchiato, cappuccino and the list goes on. Very low maintenance.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
4
beautiful machine
on May 24, 2021
Posted by: Pierre04
Gender:Male
I replaced my SAECO S class INCANTO DE LUXE with the XELSIS. My old one is still working after 14 thousand coffees.... one little issue with both, the chromed drip tray scratches easily, SAECO should take example on my NESPRESSO machine, the drip tray chrome quality is way superior.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
1
Not the best choice for a super automatic :(
on March 29, 2021
Posted by: John doe
I don’t live this product long term or short for that matter. Not worthwhile to be honest, to many little things that need improvement.(more than a few flaws)
No, I would not recommend this to a friend.
Response from Philips Home AppliancesBy Philips Consumer Care, March 30, 2021
Hi there, thank you for sharing your review with us here.
We're sorry to hear your espresso machine hasn't lived up to your expectations, and we can imagine this is not ideal. Please know that we'd be happy to see how we could improve this experience for you.
You can get in touch via Facebook or Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
We're sorry to hear your espresso machine hasn't lived up to your expectations, and we can imagine this is not ideal. Please know that we'd be happy to see how we could improve this experience for you.
You can get in touch via Facebook or Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting Philips Home Appliances