Customer reviews from Philips Home Appliances
Saeco - XELSIS METAL FRONT, SM7684/04 - Titanium
Average customer rating
4.5
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
77
4 Stars
20
3 Stars
4
2 Stars
3
1 Star
3
94%of customers recommend this product.
(
91 out of
97)
Customer Reviews for Saeco - XELSIS METAL FRONT, SM7684/04 - Titanium
Customer Rating
5
Easy and delicious
on October 21, 2021
Posted by: newaddiction
Gender:Male
Incredibly easy to use. Lots of options if you really want to dial in your preferences. My coffee consumption is way up now, even enjoying some great decaf drinks at night.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
5
Easiest & quickest cappicino I ever had. I highly.
on October 21, 2021
Posted by: IRISH RED
Gender:Female
I love the flavor ,the ease ,and I live with very picky people. 6 in our house all cappachino lovers
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
5
Improved my coffee!
on October 17, 2021
Posted by: DBass2
Gender:Male
[This review was collected as part of a promotion.] I thought I previously made good coffee, but not in same league with the quality and versatility of this machine. I especially like to be able to draw an espresso lingo when I don’t want a full cup.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
5
Best Tasting Coffee
on October 1, 2021
Posted by: pettis63
Gender:Male
[This review was collected as part of a promotion.] Ever since we came back from Germany, we wanted to purchase this machine...and this year was the year! The coffee tastes amazing, better then the coffee shops. It is extremely ease to clean on a weekly and monthly basis. There are easy to follow videos and articles to read for maintenance, and operation. The grinder adjustment is easy to use and we love that you can program your favorite drinks in. I hope it lasts for many...many years!
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
5
Love the machine
on September 17, 2021
Posted by: Lclounch
Gender:Female
[This review was collected as part of a promotion.] Absolutely Love this machine. I am having trouble with the website. It’s not easy to navigate and I’m finding that it says to add tablets to the unit to clean it but the website says they no longer sell these tablets.Are the tablets still required?
Written by a customer while visiting Philips Home Appliances
Customer Rating
4
Easy to use, makes excellent coffees
on September 10, 2021
Posted by: Gasmom217
Gender:Female
After looking at several different super-automatic espresso machines, we ultimately decided on this Xelsis. Part of our decision was the ease of cleaning, removable brew group, and presence of a water filter, which were all features missing in part from other super-automatics in the same price point. Set up is easy, the touch screen is simple and user-friendly, even for those who are technologically challenged. Cleaning is easy. We have been trying different low-oil coffee beans and have found the Lazazza Top Class to be excellent, even though we always loved dark brews in a drip coffee maker. It’s slightly annoying that it reminds us to empty the grinds since we do that every day and it apparently works on a reminder after a certain # of cups. The hygiene-steam is a great feature. They shute for ground coffee is OK, not as effective as we’d hope. We’ve given away most of our bags of ground as a result.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
5
My family and I are very happy with the purchase
on September 6, 2021
Posted by: vorlov
Gender:Male
[This review was collected as part of a promotion.] So far, I like everything about this product and I hope it will last me a long time. I chose it based on the recommendations of sellers and reviews on the Internet. Thank you for this product.
I would recommend this to a friend!
Written by a customer while visiting Philips Home Appliances
Customer Rating
3
Good but ground coffee function doesn't work
on September 4, 2021
Posted by: CoffeeLover01
Gender:Female
The coffee tastes definitely better than the 3200 series. However, the ground coffee only works when the brew group is supper clean. I tried to clean the whole brew group then make coffee with pre ground. Then it worked for one time and stopped working. I wasted a lot of pre ground coffee because it kept cancelling to making coffee. Like everyone mentioned, the milk based drinks are not as hot as black coffee, but it's alright.
Response from Philips Home AppliancesBy Philips Consumer Care, September 7, 2021
Hi there, and thanks for taking your time to leave a review. We're glad to hear that your coffee now tastes better. However, your full satisfaction as a consumer is very important to us, and we would like to find out how we can improve your experience to a 5* one. We invite you to have a chat with us on one of our social media channels on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Hope to speak to you soon!
Written by a customer while visiting Philips Home Appliances