Customer reviews from philips.com
Saeco - Incanto Espresso Machine with 15 bars of pressure, Milk Frother and intergrated grinder - Black
Average customer rating
4.2
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
25
4 Stars
8
3 Stars
1
2 Stars
2
1 Star
4
85%of customers recommend this product.
(
34 out of
40)
Customer Reviews for Saeco - Incanto Espresso Machine with 15 bars of pressure, Milk Frother and intergrated grinder - Black
Posted by: LilyK
Gender:Female
Verified Purchase:Yes
Most importantly, this machine brews a lovely cup of coffee with beautiful crema, each and every time. I love the adjustable brew lengths for the water and the easy to view options for the strength of the beans. Very customizable for each individual.
I find the unit works better with drier, less oily beans.
It takes a day or two for the brew group to figure out the beans and adjust the grind to optimize the coffee.
I preferred the design of the previous model which allowed you to access the water reservoir and beans from the front rather than the top of the unit.
I find the unit works better with drier, less oily beans.
It takes a day or two for the brew group to figure out the beans and adjust the grind to optimize the coffee.
I preferred the design of the previous model which allowed you to access the water reservoir and beans from the front rather than the top of the unit.
Pros: sleek design
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: PV10
Gender:Male
Verified Purchase:Yes
This is the second Saeco/Philips Super automatic we have owned. First one lasted 6 years. Makes great espresso and is very easy to set up and use. The only drawback is the wand obstructs the drawer when you pull it out. You have to remember to move it all the way up. Since we don't make many cappuccinos, we forget it's there until we can't remove the drawer without hitting it.
Other than that we love the machine.
Other than that we love the machine.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Great espresso machine and good value for the dollar spent
on January 16, 2018
Posted by: DaveS88
Gender:Male
Verified Purchase:Yes
The Saeco espresso machine is a great product that makes a consistently good cup of espresso. It is easy to maintain and clean, also looks great on the counter top.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Laszlo
Gender:Male
Verified Purchase:Yes
A great product I'm very pleased with.She's making good coffee. Works quickly and quietly.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Aromatic Hot Cafe Coffee
on March 14, 2017
Posted by: Adriano
Gender:Male
Phillips gave me this product to review and I love it.
The sleek, elegant, easy to use machine quickly brew hot espressos and cappuccinos in your own home.
I received the Saeco Incanto super automatic machine to review 2 weeks ago. I quickly and easily set the machine up and had a hot fresh aromatic espresso within minutes. The user manual had easy to follow instructions for first time setup.
The machine has 6 sleek and easy to use buttons which allows the user to quickly brew an espresso, espresso lungo, steam for cappuccinos and hot water for tea. One button also easily adjust the strength of the coffee to satisfy the coffee drinker of all tastes and preferences from pre-ground coffee to strong espresso.
The ceramic grinders consistently grind each coffee bean without overheating the beans. Coffee is brewed fresh and aromatic each time.
I was especially surprised by how hot the coffee was brewed. I have never had an espresso from an automatic coffee machine that brewed an espresso this hot. The frother made making cappuccinos and latte very easy. The first time I tried the frother, the milk came out hot, light and fluffy, like I was an expert.
The Saeco Incanto has a standby mode, so your coffee craving can easily be quenched at any moment.
I especially like that each member of the family can quickly and easily brew their own coffee to their liking.
The machine is easy to clean. The drip tray removes easily to allow it to be emptied and rinsed. The discarded coffee pucks are also in a tray that can be easily removed and cleaned.
Overall, if you are looking for a premium automatic espresso machine you need look no further. It is right here.
Saeco gave me this product to review and I highly recommend it. You can easily satisfy your craving for hot cafe-style coffee without leaving your house.
Pros: fresh hot espresso, elegant design, very easy to use
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Great Quality
on March 18, 2019
Posted by: Dexter
Gender:Male
I got this machine about 6 months ago. I love everything about the machine other then the size of the coffee bean tray. I feel you have to empty it daily. they could of made that slightly larger. overall, LOVE IT
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Toochie
Gender:Female
Verified Purchase:Yes
Trouble with waste of coffee, when it says no beans and the chamber is full
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, April 7, 2020
Hi there, thank you for taking the time to share your thoughts on the Saeco coffee machine. We are sorry to hear that you seem to be experiencing an issue with it. If there is anything we can do for you, please feel free to contact us via social media. We’re available 24/7 on Facebook (https://www.facebook.com/Philips) and Twitter (https://twitter.com/PhilipsCare). Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
1
Stay away from this product
on September 23, 2020
Posted by: Getas202
Gender:Male
I bought this machine 10 months ago and I’ve been having issues since day one. It’s showing no beans and it’s full of beans, when I try again maybe is doing my coffee but I wasted a lot of coffee beans. I don’t have the right words but I’m telling you do not buy this coffee machine
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 24, 2020
Hi Getas202,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Saeco Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Saeco product handy so that we can better assist you.
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST (Excluding Major Holidays)
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Saeco Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Saeco product handy so that we can better assist you.
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST (Excluding Major Holidays)
We look forward to hearing from you.
Written by a customer while visiting philips.com