Customer reviews from philips.com
Saeco - Incanto Espresso Machine with 15 bars of pressure, Milk Frother and intergrated grinder - Black
Average customer rating
4.6
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
13
4 Stars
6
3 Stars
1
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
20 out of
20)
Customer Reviews for Saeco - Incanto Espresso Machine with 15 bars of pressure, Milk Frother and intergrated grinder - Black
Posted by: Flat White
Gender:Male
Verified Purchase:Yes
Once you get the hang of it (took a week for me), the machine is easy to produce good quality shots in a short period of time. Milk frothing technique took a bit longer for me to perfect (more like a month) but I can make cappuccinos and flat whites to near perfection. It's all about the micro-bubbles, and the quality of the espresso beans -- Incanto takes care of the rest! Cleaning/maintenance every few weeks is a must, but I enjoy the process on a Sat morning while sipping a flat white.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Dan-O
Gender:Male
Verified Purchase:Yes
nice and sleek, makes a good espresso.
going from a Saeco (had for 10yrs) there are differences, the water need more replenishing as water tank is much smaller. there is also a piece under the grinder (need to remove to see) that needs to be cleaned with regularity as well, otherwise you get water leaking issues each time you make an espresso.
If i had to rate it against my prior machine I would take my old machine over this one hands down, but this is still a good machine 'they just don't make them like they used to'.
going from a Saeco (had for 10yrs) there are differences, the water need more replenishing as water tank is much smaller. there is also a piece under the grinder (need to remove to see) that needs to be cleaned with regularity as well, otherwise you get water leaking issues each time you make an espresso.
If i had to rate it against my prior machine I would take my old machine over this one hands down, but this is still a good machine 'they just don't make them like they used to'.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Good machine but could be improved
on October 2, 2020
Posted by: SteamGrinder
Gender:Male
The machine is space efficient and with the aqua filter reduces the need for descaling. After getting through less than half the interval between recommended descaling (machine program) lost ability to steam milk due to scale. Calgary water has a seasonal hardness variation so it could be that the water became harder than the initial test in December. The softest water is during spring runoff. I increased the water hardness setting from 3 to 4, so hopefully premature scaling can be avoided.
One design flaw is the steaming control, I prefer a manual knob located away from the steam wand. On this model the button directly above the steam wand must be used to stop steaming, in my view this is a safety hazard that could lead to scalding. It would be better if the steam button on the opposite side of the machine could toggle between start and stop of steam.
Another design improvement would be for the flip up bypass door to disable grinding when using pre-ground coffee. If one fails to set the brew strength to "pre ground" then the brew group receives two doses of coffee, one manual bypass dose and one grinder dose. This is hard on the tamping mechanism and then wastes perfectly good coffee grounds.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Great Quality
on March 18, 2019
Posted by: Dexter
Gender:Male
I got this machine about 6 months ago. I love everything about the machine other then the size of the coffee bean tray. I feel you have to empty it daily. they could of made that slightly larger. overall, LOVE IT
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: pbear
Gender:Female
Verified Purchase:Yes
this espresso machine is very easy to use and produces a great espresso
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: spaccone
Gender:Male
Verified Purchase:Yes
We recently bought the Incanto thinking that being a bigger machine. the bean, water and coffee grounds containers would be bigger and allow for less frequent disposal/refills. Disappointed to find that they seemed smaller than our nine year old Odea Giro that finally died.
The machine also constantly warms up and dispenses water into the waste reservoir.
Its a bit complicated to operate at first but does make great espresso once you figure it out.Have not used the cappuccino maker yet.. Miss my compact Giro though.
The machine also constantly warms up and dispenses water into the waste reservoir.
Its a bit complicated to operate at first but does make great espresso once you figure it out.Have not used the cappuccino maker yet.. Miss my compact Giro though.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Good coffee using high quality beans, but with some opportunities to improve.
on July 18, 2018
Posted by: BobW
Gender:Male
Verified Purchase:Yes
Reasonably easy to use but fiddly to clean. The steam wand could be better at frothing. In fact the newer design with integrated milk container is more convenient. A bean hopper with aurtight lid should be standard equipment. Overall, however, I am enjoying the product.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Awesome machine
on March 28, 2017
Posted by: Greg
Gender:Male
Philips gave me this product to review and it was an upgrade from my Saeco Intuita. I love the bypass doser to make a decaf once in a while, and it is a sleeker, quieter machine. Easy to set up and easy to clean and maintain. I wish it came with the cappucinatore attachment, but I think that is available separately.
Pros: quiet
I would recommend this to a friend!
Written by a customer while visiting philips.com