Customer reviews from swann.com
Swann - Smart Indoor/Outdoor 1080p Wi-Fi Wire-Free Security Camera
Average customer rating
2.4
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
1
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
3
25%of customers recommend this product.
(
1 out of
4)
Customer Reviews for Swann - Smart Indoor/Outdoor 1080p Wi-Fi Wire-Free Security Camera
Posted by: Disappointed 2019
from London
Frequency of use:Daily
Verified Purchase:Yes
Solar panel placed in reasonable UK sun light but fails to charge the camera
The cable between the solar panel and the camera isn’t long enough to enable perfect placement of the solar panel
The cable between the solar panel and the camera isn’t long enough to enable perfect placement of the solar panel
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience. There may be an issue with the camera itself or the overall amount of light being received by the panel itself. Since this relies on the sun for power, this must be properly adjusted to make sure it catches the sun the majority of the day time. We will keep your feedback in consideration during the production of future products.
If needed, you can send in an image of your current set up to confirm this is properly adjusted.
https://support.swann.com/en_us/contact-us-r1GsXncm7
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience. There may be an issue with the camera itself or the overall amount of light being received by the panel itself. Since this relies on the sun for power, this must be properly adjusted to make sure it catches the sun the majority of the day time. We will keep your feedback in consideration during the production of future products.
If needed, you can send in an image of your current set up to confirm this is properly adjusted.
https://support.swann.com/en_us/contact-us-r1GsXncm7
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Pretty good
on November 20, 2018
Posted by: Issy F.
I've had this for a while, it works pretty well, I recommend.
Written by a customer while visiting swann.com
Posted by: Davyon
Frequency of use:Daily
Verified Purchase:Yes
The camera works very well and solar panel but the mounting stand will not hold the panel and the end of the stand is cracked unable to lock the panel in position, have to lock the top of the solar panel against the wall to prevent it turning.Got in touch with your company and they gave me a support enquiry no.#07NJCQ could you please advise me of the next process
Regards David
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello David,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about the crack on your solar panel. Based on the images provided and your case number, it appears we will need to move forward with processing a warranty claim for your unit.
We contact you shortly to move forward with a replacement of this unit.
Your feedback is important to us!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about the crack on your solar panel. Based on the images provided and your case number, it appears we will need to move forward with processing a warranty claim for your unit.
We contact you shortly to move forward with a replacement of this unit.
Your feedback is important to us!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Garbage
on June 3, 2021
Posted by: Andrew321tor
from Etobicoke Ontario
Frequency of use:Daily
Is my second time I’m getting this camera and don’t work properly ,the first camera worked for few weeks and stopped working so I head to return it and I got another one and with the second one same problem is the worst camera
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , June 18, 2021
Hello Andrew321tor,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Smart Security Camera Kit. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Swann offers a one-year warranty provided a copy of your receipt or 18 months with valid registration. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Smart Security Camera Kit. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Swann offers a one-year warranty provided a copy of your receipt or 18 months with valid registration. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
none
on September 18, 2021
Posted by: lamphuong
from NORCROSS, GA
bought a year ago!.now is wont work any more !
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 4, 2021
Hello lamphuong,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Smart Security Camera Kit: 1080p Full HD Wireless Security Camera with Solar Panel & Outdoor Mounting Stand. Swann offers a one-year warranty provided a copy of your receipt or longer with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge. If your unit became damage shortly after your 12-month warranty was up please contact a member of our customer support team for further assistance. We look forward to speaking with you in an effort to earn your improved rating. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Smart Security Camera Kit: 1080p Full HD Wireless Security Camera with Solar Panel & Outdoor Mounting Stand. Swann offers a one-year warranty provided a copy of your receipt or longer with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge. If your unit became damage shortly after your 12-month warranty was up please contact a member of our customer support team for further assistance. We look forward to speaking with you in an effort to earn your improved rating. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com