Customer reviews from brother-usa.com
Brother - P-Touch CUBE Plus PT-P710BT Versatile Label Maker with Bluetooth Wireless Technology - Black
Average customer rating
4.1
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
60
4 Stars
31
3 Stars
13
2 Stars
2
1 Star
9
91%of customers recommend this product.
(
21 out of
23)
Customer Reviews for Brother - P-Touch CUBE Plus PT-P710BT Versatile Label Maker with Bluetooth Wireless Technology - Black
Customer Rating
4
Best PT printer I've had but...
on June 16, 2021
Posted by: YoMaMa
I've owned at least 4 Ptouch label makers and this is the best. Ignore everyone complaining about the wasted one inch precut tape.. The waste sucks, but every last p touch label maker does that so it's pointless to hold that against this one. This one prints twice as fast as all my previous models. Its real easy to carry around unlike the much more expensive E550 that I used to use (I never used the keyboard anyway). My only gripe.. and I have had it with Brother for a while, is this does NOT connect to windows via bluetooth. It only connects to android and apple via bluetooth. I have no idea why they would do this, but at least its a step in the right direction as there used to be no bluetooth at all. Also, the mobile apps are crap compared to the desktop editor but that doesnt stop this from being a better label maker than all the others I have owned.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Spiffy, nice labels; wastes tape & disconnects
on December 5, 2019
Posted by: secnerret
from Bethesda, MD
I like the printer design and it makes nice labels.
Unfortunately, using the app on an iPhone, I've had to reconnect manually each time I open it.
Worse, the printer advances and cuts-off an inch of label tape before printing each label—this is insane. It's a design defect that can waste 50% of the expensive label tape if you're printing short labels. Turning off this "feature" and printing off-kilter labels isn't a solution—the product shouldn't have made it to production this way… it's either thoughtless design or a usurious effort to sell consumables.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Good printer, needs to stop wasting label supplies
on March 6, 2020
Posted by: ChrisinBoston
from Boston, MA
The printer and associated software are good. Everything works well and the software is easy to navigate. What this needs is a setting to permanently reduce the amount of label stock that is pre-fed before printing. You can change it to a minimal amout of waste but you have to do that each time you want to print. This needs a setting change that the user does not have to address each time.
Response from brother-usa.comBy Brother , Customer Service , March 6, 2020
Hi, We are glad to hear that printer and software works good and easy to navigate. Unfortunately, there is no way to set the pre-feed margin to permanently. Click the link below for ways to reduce the margin setting:
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=p710bteus&faqid=faqp00001472_003
Thank you for your feedback. I'll be sure to forward this request along to our product development team.
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=p710bteus&faqid=faqp00001472_003
Thank you for your feedback. I'll be sure to forward this request along to our product development team.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Not as easy to use as it should be, but fixable
on June 9, 2020
Posted by: THarlin
from San Francisco, CA
So just like the product pitch, I wanted to use this in the kitchen for labelling pantry items. Plugged in, with a dedicated iPad nearby, I should be able to step up, open the app, type the text, and hit print. But some really poor design choices keep that from working out-of-the-box.
First off the power. It shuts off automatically when idle, even if plugged in, fine. But the power button is a flush-mounted dot the size of a lentil *on the back* of the unit where you would think only a never-press-me-reset button would be. Why not a big button on the top next to the light that shows it's on?
Next the bluetooth pairing. As other reviewers have noted, it doesn't maintain the pairing so you have to go to your device's settings and reconnect *every time*. But it turns out that you can work around both of these issues by changing the setting that powers off automatically and make it stay on. Astoundingly you cannot do this through the app (either one, more on that later). Instead you have to plug the printer into a computer, download *another* dedicated app for changing settings, and fiddle it there.
Then there's the app. The promoted one you end up at if you scan the QR code on the device is "iPrint&Label", and it's a toy. Only sized for a phone, not a tablet, and doesn't even rotate to landscape mode. Fortunately there's *another* app, "Design&Print", which works much better, and is frankly just as easy to use. Have to hunt for it, though.
Hope this helps before you get frustrated.
Response from brother-usa.comBy Brother, Customer Service, June 15, 2020
Hello, We are sorry that you are experiencing issues with your Brother machine and we understand your frustration. We'd like to help. Please contact our Customer Support team via Email or Live Chat for further assistance:
https://help.brother-usa.com/app/ask/p/9351
https://help.brother-usa.com/app/ask/p/9351
Written by a customer while visiting brother-usa.com
Customer Rating
3
It works BUT Terrible Bluetooth & Wastes Tape
on November 14, 2022
Posted by: JaySailing
from Minneapolis, MN
It works with just a iPhone to run it, which is good. The Bluetooth interface is the worst I have ever used. Every time you turn on the P-touch Cube Plus you have to go to settings >Bluetooth and select the PT-P710BT to connect. If that isn't enough of a pain then you have to select the printer in the App! When the printer times out (10 minutes) you have to go through the process all over again. Every time you print one label at a time the printer wastes about an inch of tape.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, November 14, 2022
We understand you're experiencing Bluetooth connectivity and label issues with your Brother PT-P710BT machine. We'd like to help. Below are FAQ links that may help you with this issue:
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=p710bteus&faqid=faqp00100378_001
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=p710bteus&faqid=faqp00010221_011
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=p710bteus&faqid=faqp00100378_001
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=p710bteus&faqid=faqp00010221_011
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Useful Product with some issues
on December 3, 2020
Posted by: GymAW
from Fremont, CA
Overall, I do like the product but it has some issues. While ease of use is easy and full of features on a computer, the Apps for smart devices can be challenging at times and seem to be less featured. Additionally, a lot of tape is wasted during the cut off procedure. This results in an added expense for the use of the product. That said the label quality is good, the unit is compact, easy to load and use, and has an incredible amount of tape options that can be used with it. Additionally, other tape designs are available for the unit from other companies. While Brother support is sometimes ineffective it is much better than many other companies and its competitors. Based on a couple of months experience I would likely recommend it or purchase it again.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, December 17, 2020
Thank you for providing this important information, we appreciate the time that you took to provide us this feedback. Brother takes this very seriously. We are sorry for any issue that you Brother PTP710BT using mobile devices.
Please contact our Customer Service department at 877-276-8437 and we will work with you to resolve this issue.
Please contact our Customer Service department at 877-276-8437 and we will work with you to resolve this issue.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Waisted label tape.
on September 16, 2023
Posted by: Randy
Send a firmware update to stop printer from snipping off leading edge of label tape at start of new label. Set it to snip leading edge only after sitting idle for 10 minutes.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great label maker - software not so great
on May 30, 2019
Posted by: StevieB
from Palm Beach, FL
Love the label maker and bluetooth to phone for making labels on the fly. Quality high. Need more label widths as samples with the unit. Don't need any 1" wide labels but that's what comes with it. Software clumsy and not intuitive
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com