Customer reviews from geappliances.com
Hotpoint - 7.1 Cu. Ft. Chest Freezer - White
Average customer rating
1
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
3
0%of customers recommend this product.
(
0 out of
2)
Customer Reviews for Hotpoint - 7.1 Cu. Ft. Chest Freezer - White
Customer Rating
1
Died after 5 months
on August 14, 2021
Posted by: RS2021
from Birmingham, AL
Bought this freezer in March 2021. It worked great for 5 months. It stopped freezing food exactly 5 months after plugging it in! Repairman says it is a non repairable unit. Wow - planned obsolescence! Don't recommend this product at all. Hotpoint does not stay cold!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy John@GEAppliances, GE Appliances, August 18, 2021
Hello and thank you for choosing GEA. We are very sorry your freezer is not cooling properly after only 5 months. This is certainly unexpected and disappointing for such a reliable appliance. For models that cannot be serviced, please make use of the warranty by calling 1-800-432-2737. They will help you with the process to get a new freezer. Thanks. - John@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
It stopped working
on June 20, 2022
Posted by: Jamal Jackson
from Myrtle Beach Sc
It stopped working an repair man said you will have to replace cause the coils are messed up don’t buy this it didn’t last a month
No, I would not recommend this to a friend.
Features
1
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, July 13, 2022
Hello. We appreciate you reaching out about this. We truly hate to hear you had an issue with the coils after less than a month – this certainly isn’t what we would expect from this model, or the quality ownership experience we want to provide for you, and we regret the inconvenience you’ve had. Our team will be informed of your situation for review.
If you'd like to review the warranty, information on taking advantage of that coverage is available on page 15 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60816-2.PDF . We hope you're able to get this concern addressed soon. If you have any other concerns or questions, we're always happy to assist. -Sarah@Hotpoint
If you'd like to review the warranty, information on taking advantage of that coverage is available on page 15 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60816-2.PDF . We hope you're able to get this concern addressed soon. If you have any other concerns or questions, we're always happy to assist. -Sarah@Hotpoint
Written by a customer while visiting geappliances.com
Customer Rating
1
poor quality at best.
on November 9, 2023
Posted by: Fpet
Don’t buy this. It’s not reliable. The deep freezer fails to stay cool and breaks every year and a half. The warranty is worthless and doesn’t cover anything. Don’t buy.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin, GE_Appliances, November 10, 2023
Good morning,
Thank you for taking the time to leave a review on your Hotpoint Appliances chest freezer. We are truly sorry to hear that the appliance has stopped cooling, as this is certainly not the quality that we expect. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. We hope you will allow us the chance to make it up to you in the future. Thank you for your review!
-Devin@GEAppliances
Thank you for taking the time to leave a review on your Hotpoint Appliances chest freezer. We are truly sorry to hear that the appliance has stopped cooling, as this is certainly not the quality that we expect. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. We hope you will allow us the chance to make it up to you in the future. Thank you for your review!
-Devin@GEAppliances
Written by a customer while visiting geappliances.com