Customer reviews from manufacturer
Hotpoint - 7.1 Cu. Ft. Chest Freezer - White
Average customer rating
4.7
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
354
4 Stars
74
3 Stars
9
2 Stars
3
1 Star
7
98%of customers recommend this product.
(
421 out of
431)
Customer Reviews for Hotpoint - 7.1 Cu. Ft. Chest Freezer - White
Customer Rating
5
Recent purchase
on October 6, 2021
Posted by: Sroger
from McKinney, TX
I bought this 2 months ago and luv it. I store my extra food ie grass fed meat and seafood.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
1
Doesn't hold temperature
on October 7, 2021
Posted by: Annie E
from Minneapolis
Bought this freezer on September 9th. Since then, I've contacted the store three times in the past month and am promised each time that someone will call me back. No one ever does. Only when I have the temp setting at the Highest (7) level does it even come close to keeping the temp under Zero. That's just not right but no one is willing to help me. This is as much a 1-Star rating on the freezer as it is on the Seller.
No, I would not recommend this to a friend.
Response from manufacturerBy Kelsey@Hotpoint, Hotpoint, October 7, 2021
Hi there - We are so sorry that your freezer's temperature isn't staying cold enough despite being set on the highest level. This sounds discouraging and we can certainly understand your disappointment.
The first thing to check is making sure that an item inside the freezer isn't keeping the lid from closing completely. Also, when a large amounts of water or hot food have recently been placed inside for storage, the freezer needs some time to reach its selected temperature. More troubleshooting tips for this issue can be found on page 10 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60816-2.PDF.
If the issue persists despite trying out those suggestions in the manual, then we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your freezer. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling 1-800-GECares (1-800-432-2737) Monday through Friday from 7 a.m. to 10 p.m. ET or Saturday and Sunday from 8 a.m. to 6 p.m. ET.
Reach out to us directly if you have any further questions or concerns; we're always happy to help. All the best, Kelsey@Hotpoint
The first thing to check is making sure that an item inside the freezer isn't keeping the lid from closing completely. Also, when a large amounts of water or hot food have recently been placed inside for storage, the freezer needs some time to reach its selected temperature. More troubleshooting tips for this issue can be found on page 10 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60816-2.PDF.
If the issue persists despite trying out those suggestions in the manual, then we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your freezer. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling 1-800-GECares (1-800-432-2737) Monday through Friday from 7 a.m. to 10 p.m. ET or Saturday and Sunday from 8 a.m. to 6 p.m. ET.
Reach out to us directly if you have any further questions or concerns; we're always happy to help. All the best, Kelsey@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
5
Neat little Freezer!
on October 10, 2021
Posted by: Beni
from Gosport, Indiana
This was an emergency purchase, as ours went out on a Sunday!
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
4
Good buy
on October 11, 2021
Posted by: Ro65
from TX
Only had it for 3 weeks, so far it’s doing as good as expected
I would recommend this to a friend!
Response from manufacturerBy Chris@Hotpoint, Hotpoint Appliances, November 10, 2021
Hello, thank you so much for taking the time to write us a review of your new chest freezer. We’re so glad to hear that you have been enjoying its operation. If you have any questions or concerns, please feel free to contact us any time as we're always happy to help. -Chris@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
4
good product
on October 14, 2021
Posted by: klfox
from West Virginia
Have A couple of these and they are great Good price
Response from manufacturerBy Joyce@Hotpoint , Hotpoint_Appliances, October 21, 2021
Hello-We appreciate you taking the time to share your experience. Thank you for your loyalty to our brand. If you have any questions in the future, please let us know. We are here to help! Joyce@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
5
Great Freezer
on October 14, 2021
Posted by: NFDBob
from Nantucket, Massachusetts
Have owned for 2 weeks and great addition to our appliances
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Great Product
on October 16, 2021
Posted by: Diamond2021
from Texas
Great Service from the manufacturer! My freezer stopped working and within about two weeks I had a new freezer and they replaced the cost of the food lost! I will definitely be a repeat customer.
I would recommend this to a friend!
Response from manufacturerBy Chris@Hotpoint, Hotpoint Appliances, November 15, 2021
Hello, thank you so much for taking the time to write us a review of your new chest freezer. We’re so glad to hear that you have been enjoying it and were able to have your previous chest freezer replaced so easily. If you have any questions or concerns, please feel free to contact us any time as we're always happy to help. -Chris@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
5
Great value and perfect size
on October 18, 2021
Posted by: JoeScar
from Kent, Ohio
Reasonable price for a 7.1 chest freezer. Has a small shelve and top hanging basket for grab and go smaller items without having to scrounge around!
I would recommend this to a friend!
Response from manufacturerBy Chris@Hotpoint, Hotpoint Appliances, November 17, 2021
Hello, thank you so much for taking the time to write us a review of your new chest freezer. We’re so glad to hear that you have been enjoying its design. If you have any questions or concerns, please feel free to contact us any time as we're always happy to help. -Chris@Hotpoint
Written by a customer while visiting manufacturer