Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT 600 Wi-Fi Connected Robot Vacuum - White
Average customer rating
4.2
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
40
4 Stars
22
3 Stars
6
2 Stars
6
1 Star
3
84%of customers recommend this product.
(
59 out of
70)
Customer Reviews for ECOVACS Robotics - DEEBOT 600 Wi-Fi Connected Robot Vacuum - White
Customer Rating
5
Persistent
on December 14, 2018
Posted by: Pdibasdaware
This guy, while sometimes he seems lost, has done a great job. A week in, and already he’s made a big impact. My terrier isn’t a big fan - but the vacuum does get a lot of his hair.
Written by a customer while visiting ecovacs.com
Posted by: Courtney302
from Minnesota
Gender:Female
Verified Purchase:Yes
Love it, however, it easily gets caught on anything on the floor. Rugs, cords, socks. These cause it to quit running.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, March 25, 2019
Hello,
Thank you for your feedback. Room preparation prior to running the DEEBOT's cycle is an important aspect for optimal performance. Since the DEEBOT does have trouble getting stuck on everyday objects such as loose clothes or cords, removing them prior to cleaning will result in a less interrupted cycle. Should you need further assistance, we can be reached at customerservice@ecovacs.com to help further.
Best,
Ecovacs Customer Care
Thank you for your feedback. Room preparation prior to running the DEEBOT's cycle is an important aspect for optimal performance. Since the DEEBOT does have trouble getting stuck on everyday objects such as loose clothes or cords, removing them prior to cleaning will result in a less interrupted cycle. Should you need further assistance, we can be reached at customerservice@ecovacs.com to help further.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: Gakahimura
from Jacksonville AR
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Android support is horrible. The app doesn't want to find and/or connect to the vacuum.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, March 25, 2019
Hello,
We are sorry to hear our app is causing trouble. Please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to help get the DEEBOT connected.
Best,
Ecovacs Customer Care
We are sorry to hear our app is causing trouble. Please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to help get the DEEBOT connected.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: Anonymous
from Minnesota
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really enjoy this product and can't believe how much I really find it useful. It struggles with hair and mine didn't come with the tool that cleans it. Better for hardwood but makes a difference on carpet with every other day use. If you are looking for a great robo vac this is a solid choice.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
1
App difficult to setup and wheel errors out of box
on April 16, 2019
Posted by: MattinSATX
from San Antonio, TX
Gender:Male
[This review was collected as part of a promotion.] The app was very difficult to get setup. Never could set it op an my iPhone. Luckily I have an android as well. I was able to get it setup on that phone.
It has been failure. Right out of the box, I have wheel malfunction errors every couple of minutes. Nothing is actually wrong however. The floors are basically clean and this is brand new.
It has been failure. Right out of the box, I have wheel malfunction errors every couple of minutes. Nothing is actually wrong however. The floors are basically clean and this is brand new.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, April 18, 2019
Hello,
Thank you for your feedback. We're terribly sorry to hear about all the issues with the DEEBOT. We'd like to help you with both getting the unit connected with our iPhone app, as well as finding the source of the driving wheel error code. If you could please reach out to us at customerservice@ecovacs.com attention Steve we'll help address these issues right away so the DEEBOT can be used to its full potential.
Best,
Ecovacs Customer Care
Thank you for your feedback. We're terribly sorry to hear about all the issues with the DEEBOT. We'd like to help you with both getting the unit connected with our iPhone app, as well as finding the source of the driving wheel error code. If you could please reach out to us at customerservice@ecovacs.com attention Steve we'll help address these issues right away so the DEEBOT can be used to its full potential.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: Madison307
from Boise, Idaho
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was a mother's day gift and probably the best thing I have ever been given. I have q dog who sheds short hair all over and this definitely keeps the mess down. Surprisingly low profile and fits under our couches easily. I dump mine daily because of the amount of dog hair, but it could go every few days if it wasn't for that. It programs easily and the app is easy to navigate. I haven't used it on our longer carpet, but it works great on our hard floor and low rugs. Small rugs (like door mats) occasionally get caught in the sweeper, so I pick them up before bed and run it at night.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: DrJBellVac
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The system does great job vacuuming. The reason I purchased it is because I have an older sister version that was awesome. My only gripe is that this one does not find its way back to the charger very well. So about 30% of the time I have to find it and put it on the charger, something that was a rare occurrence with the older model.
I would recommend this to a friend!
Response from ecovacs.comBy Customer Care, September 3, 2019
Hello,
Thank you for your feedback on your experience with the DEEBOT 600. We're sorry to hear it has been less than perfect. To help the robot on its journey home, please make sure to leave a few feet of space clear on each side of the charging station, as well as limiting the amount of infrared signals between the charger and the robot. If the issue persists, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be more than happy to assist you further.
Best,
Ecovacs Customer Care
Thank you for your feedback on your experience with the DEEBOT 600. We're sorry to hear it has been less than perfect. To help the robot on its journey home, please make sure to leave a few feet of space clear on each side of the charging station, as well as limiting the amount of infrared signals between the charger and the robot. If the issue persists, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be more than happy to assist you further.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: NLee Honolulu
from Honolulu, HI
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love robot vacuums. The DeeBot is an awesome vacuum at a great price. It does the job and does it well. I like being able to control it through the app.
I wish it notified me when the waste container is full.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com