Customer reviews from Samsung US
Samsung - Portable SSD X5 2TB External Portable Solid State Drive with Hardware Encryption - Black
Average customer rating
4.5
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
15
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
2
85%of customers recommend this product.
(
11 out of
13)
Customer Reviews for Samsung - Portable SSD X5 2TB External Portable Solid State Drive with Hardware Encryption - Black
Customer Rating
1
Worked for a few months, then died
on September 8, 2021
Posted by: JimPlaysGolf
from Frisco, Texas
yesterday, i plugged in my drive, and it appeared on my desktop. i pulled up the samsungportablessd app, and it said, "no samsung portablessd is connected." nothing loads other than the x5_setup read-only partition.
it also seems to get very hot. now i'm stuck on hold with tech support.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Best External SSD with sleek design, high speeds
on January 7, 2019
Posted by: Vkar07
from Charlotte, NC
Expertise:Expert
Had been using the SSD for about 3 weeks, and experience was superb. To start of with, the design, the hard disk looks really sleek (sleekness achieved due to SSD type being NVMe which is much smaller than regular 2.5MM disk, attached an image of NVMe SSD on top of iPhone X for size) which is good as it can easily fit in pocket if needed. The color with the Black and Red looks really nice and well designed and found few F1 cars that partly resemble the X5 model(minus all the branding)
Now getting back to usage, on the first run, the Speedtest shows write Speeds of 1891Mbps and Read Speeds of 2243Mbps, which is amazing but guess if the processor is newer, higher speeds can possibly be achieved as well.
When the SSD was connected to Mac, there was an option to install Software which in turn can be used to set Password Protection with AES 256bit encryption, but even after multiple tries, application doesnt detect the hard disk as connected even when connected, which is disappointing, but it may depend on the older Mac I use, so others may be able to install it, and it should possibly install on Windows(but sadly dont have Win PC with TBT3)
Getting to the actual usage, copied files totaling 24gb, and copy took less than 2 minutes(1:47 precise), which is over 8 times faster compared to other HDs that I had used previously. Also had few video clips added to the X5 and then used iMovie to join all clips and export back to X5 which took about 5 minutes and 32 seconds to complete. When I ran the same clips from internal SSD and export back to Mac, it took over 15 minutes to finish the export. So for any photographers, this is going to be great addition, as long as the processor can handle the work.
Also, even at such high read/write speeds during the export, the SSD stayed cool, never heated up.
Also, even at such high read/write speeds during the export, the SSD stayed cool, never heated up.
Tested copying of a file that is about 10GB and it took under a minute to copy, which is amazing. Also tested copying songs about 11GB size, and it was done under a minute, and when the same files were copied to a Type C USB, it took about 5 minutes, and copying the same to a regular USB 3 took over 15 minutes. So its easy to understand that nothing can beat the speed.
Also, didn't realize that the Surface Book 2 only has Type C port, not TBT3. But most new Windows laptops now include TBT3 port so may have to upgrade laptop soon.
Pros:
1. Great transfer speeds
2. Sturdy
3. Doesnt heat up
4. Great design/look
1. Great transfer speeds
2. Sturdy
3. Doesnt heat up
4. Great design/look
Cons:
1. Limited PCs with TBT3 port
2. Short cable
1. Limited PCs with TBT3 port
2. Short cable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Samsung Memory, OBA, January 8, 2019
Vkart07:
I am happy to hear that you are seeing the benefits of our fastest-ever portable SSD. Designed with Thunderbolt™ 3 ports delivering up to 40 Gbps and NVMe interface, the X5 is perfect for those who need the power and speed to handle heavy data loads without missing a beat.
Your 1TB X5 delivers lightning fast read/write speeds of up to 2,800/2,300 MB/s. With Dynamic Thermal Guard technology and a built-in heat sink to maintain optimal performance and temperature, there is no need to worry about overheating. For added peace of mind, you can secure you data with optional password protection.
Should you ever have questions or need assistance using this product, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory)
Available 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 3-year manufacturer's limited warranty, if purchased brand-new directly from any authorized seller.
~ Samsung Memory
I am happy to hear that you are seeing the benefits of our fastest-ever portable SSD. Designed with Thunderbolt™ 3 ports delivering up to 40 Gbps and NVMe interface, the X5 is perfect for those who need the power and speed to handle heavy data loads without missing a beat.
Your 1TB X5 delivers lightning fast read/write speeds of up to 2,800/2,300 MB/s. With Dynamic Thermal Guard technology and a built-in heat sink to maintain optimal performance and temperature, there is no need to worry about overheating. For added peace of mind, you can secure you data with optional password protection.
Should you ever have questions or need assistance using this product, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory)
Available 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 3-year manufacturer's limited warranty, if purchased brand-new directly from any authorized seller.
~ Samsung Memory
Written by a customer while visiting Samsung US
Customer Rating
5
Lightning Fast!!!
on October 6, 2018
Posted by: exit into
from California
Just what I was looking for.
Data transfer between computers is perfect.
Data transfer between computers is perfect.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Memory, OBA, October 8, 2018
exit into:
I am happy to hear that you are seeing the benefits of our fastest-ever portable SSD. Designed with Thunderbolt™ 3 ports delivering up to 40 Gbps and NVMe interface, the X5 is perfect for those who need the power and speed to handle heavy data loads without missing a beat.
Your 500GB X5 delivers lightening fast read/write speeds of up to 2,800/2,100 MB/s. With Dynamic Thermal Guard technology and a built-in heat sink to maintain optimal performance and temperature, there is no need to worry about overheating. For added peace of mind, you can secure you data with optional password protection.
Should you ever have questions or need assistance using this product, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory)
Available: 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available: 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 3-year manufacturer's limited warranty, if purchased brand-new directly from any other authorized seller.
~ Samsung Memory
I am happy to hear that you are seeing the benefits of our fastest-ever portable SSD. Designed with Thunderbolt™ 3 ports delivering up to 40 Gbps and NVMe interface, the X5 is perfect for those who need the power and speed to handle heavy data loads without missing a beat.
Your 500GB X5 delivers lightening fast read/write speeds of up to 2,800/2,100 MB/s. With Dynamic Thermal Guard technology and a built-in heat sink to maintain optimal performance and temperature, there is no need to worry about overheating. For added peace of mind, you can secure you data with optional password protection.
Should you ever have questions or need assistance using this product, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory)
Available: 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available: 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 3-year manufacturer's limited warranty, if purchased brand-new directly from any other authorized seller.
~ Samsung Memory
Written by a customer while visiting Samsung US
Customer Rating
5
Light Speed, Less headache
on April 1, 2019
Posted by: LSRSCN
Expertise:Intermediate
One of these drives showed up in the office with a friend exclaiming "This thing is as fast as your internal SSD!". Upon testing, it is just as fast as my internal SSD, occasionally breaking the 2,300 Mbs range.
We work on massive files, creating 3D imagery with laser scans and 1,000+ photos, with projects regularly breaching 250 GB. Working solely on an internal drive is a joke, as I often fill it within a week. With this new external advancement, I can work hassle free on any project, and easily hand it off to the next person for further processing.
Buy this drive. It is well worth the money.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast portable SSD? Yes, please!
on November 29, 2018
Posted by: EverydayAllday
from Jersey city, NJ
[This review was collected as part of a promotion.] After testing the drive, I got an average reading speed of 2.8 MB/s and average 2MB/s writing speed.
These speeds are so close to the manufacturer's declared speeds.
This was surprising as normally it is not the case in my previous experience.
This was surprising as normally it is not the case in my previous experience.
In addition to speed, when looking for a portable backup drive I look for the build of the device. I do not want to store it in a device that can get ruined the first time I accidentally drop it or my cats knock it off the table (yes, they actually do that if I leave it on the table).
So even though I did not try to test drop the drive for obvious reasons, I'm happy with Samsung's claim that the drive is extremely durable and can be dropped from up to 6 feet without damage.
I find the device very durable. While holding the device, you can clearly feel the high build quality and that it's going to be hard to ruin it.
Those are the two advantages (speed and durability) that I think put this Samsung portable SSD above competitive products.
My one complaint is that the drive does not work with my wife's Apple MacBook and I'm still trying to figure that out. Luckily I'm working on a Microsoft PC and it works flawlessly there.
If you are in the market for portable SSD drive I highly recommend the Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Memory, OBA, December 4, 2018
EverydayAllday:
I am happy to hear that you are seeing the benefits of our fastest-ever portable SSD. Designed with Thunderbolt™ 3 ports delivering up to 40 Gbps and NVMe interface, the X5 is perfect for those who need the power and speed to handle heavy data loads without missing a beat.
Your 500GB X5 delivers lightning fast read/write speeds of up to 2,800/2,100 MB/s. With Dynamic Thermal Guard technology and a built-in heat sink to maintain optimal performance and temperature, there is no need to worry about overheating. For added peace of mind, you can secure you data with optional password protection.
Should you ever have questions or need assistance using this product, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory)
Available 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 3-year manufacturer's limited warranty, if purchased brand-new directly from any other authorized seller.
~ Samsung Memory
I am happy to hear that you are seeing the benefits of our fastest-ever portable SSD. Designed with Thunderbolt™ 3 ports delivering up to 40 Gbps and NVMe interface, the X5 is perfect for those who need the power and speed to handle heavy data loads without missing a beat.
Your 500GB X5 delivers lightning fast read/write speeds of up to 2,800/2,100 MB/s. With Dynamic Thermal Guard technology and a built-in heat sink to maintain optimal performance and temperature, there is no need to worry about overheating. For added peace of mind, you can secure you data with optional password protection.
Should you ever have questions or need assistance using this product, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory)
Available 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 3-year manufacturer's limited warranty, if purchased brand-new directly from any other authorized seller.
~ Samsung Memory
Written by a customer while visiting Samsung US
Customer Rating
5
They've gone to plaid!
on December 14, 2018
Posted by: evmaster2367
from Boston, MA
Expertise:Expert
[This review was collected as part of a promotion.] After spending a few weeks with the Samsung X5, I can wholeheartedly say that this drive is amazing- it is the lamborghini of portable drives. My workflow involves backing up a lot of data at a secondary facility that we do not have network access into. Moving data back and forth (large batches of scans from a micro-CT) was painful, even with a decent usb 3 drive. Being able to utilize PCI speeds you get through thunderbolt saves me a good chunk of time every day. Overall thoughts on the device Form factor: It is about the size of a portable 2.5” hard drive. It’s likely only as big as it is to help with heat dissipation to prevent throttling- this baby gets nice and toasty when it’s been running at full speed for a bit. It has a nice premium look to it, the smooth silver casing offset by the red rubber bottom looks nice. Speed: The one part anyone cares about if you are spending big money on a drive. I can safely say that this drive is worth the price of admission. Granted, it doesn’t hit the theoretical speeds it is labeled with hitting (honestly, nothing ever hits the advertised speeds in my experience) but it comes a lot closer than I would have expected. In my day to day usage, I’ve found it to consistently perform close to the speeds achieved through benchmarking (photo attached). Negatives: Biggest negative here is that it is only compatible with thunderbolt 3 ports. That means either a relatively new laptop or a desktop with a PCI thunderbolt card added on. Not being backwards compatible with USB really pushes this drive into a niche market, given its price point. Overall- I really enjoy this drive, and it has had a measurable impact on my day to day. If you need to move a lot of data back and forth on the regular using hardware, or expandable storage for your laptop that functions as fast as your NVME, this is the drive for you.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Memory, OBA, December 19, 2018
evmaster2367:
I am happy to hear that you are seeing the benefits of our fastest-ever portable SSD. Designed with Thunderbolt™ 3 ports delivering up to 40 Gbps and NVMe interface, the X5 is perfect for those who need the power and speed to handle heavy data loads without missing a beat.
Your 500GB X5 delivers lightning fast read/write speeds of up to 2,800/2,100 MB/s. With Dynamic Thermal Guard technology and a built-in heat sink to maintain optimal performance and temperature, there is no need to worry about overheating. For added peace of mind, you can secure you data with optional password protection.
Should you ever have questions or need assistance using this product, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory)
Available 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 3-year manufacturer's limited warranty, if purchased brand-new directly from Amazon.com or any other authorized seller.
~ Samsung Memory
I am happy to hear that you are seeing the benefits of our fastest-ever portable SSD. Designed with Thunderbolt™ 3 ports delivering up to 40 Gbps and NVMe interface, the X5 is perfect for those who need the power and speed to handle heavy data loads without missing a beat.
Your 500GB X5 delivers lightning fast read/write speeds of up to 2,800/2,100 MB/s. With Dynamic Thermal Guard technology and a built-in heat sink to maintain optimal performance and temperature, there is no need to worry about overheating. For added peace of mind, you can secure you data with optional password protection.
Should you ever have questions or need assistance using this product, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory)
Available 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 3-year manufacturer's limited warranty, if purchased brand-new directly from Amazon.com or any other authorized seller.
~ Samsung Memory
Written by a customer while visiting Samsung US
Customer Rating
1
Nice specs but impossible to use
on December 2, 2019
Posted by: Bogdi
from Cluj-Napoca, Romania
Expertise:Intermediate
I bought this 2 months ago and I can't use it. First they had an incompatible update for the APP and I have some tough times to make it work then the I upgraded the OS and of course is not working anymore on macOS Catalina. SSD is nor recognised and I receive a message in the APP 1.6.6 that X5 is not working properly. Great!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
3
Response from Samsung USBy Samsung Memory, OBA, December 3, 2019
Bogdi:
I am very sorry to see that you have encountered issues with running macOS Catalina with your X5 Portable SSD. Please know that this was a side effect of the recent macOS Catalina 10.15 update.
Please contact Samsung Memory Support directly so that we can better investigate your issue and assist you towards a resolution via any of the below options:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
-- Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
I am very sorry to see that you have encountered issues with running macOS Catalina with your X5 Portable SSD. Please know that this was a side effect of the recent macOS Catalina 10.15 update.
Please contact Samsung Memory Support directly so that we can better investigate your issue and assist you towards a resolution via any of the below options:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
-- Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Written by a customer while visiting Samsung US
Customer Rating
4
Riding High
on January 2, 2019
Posted by: ManInThaMirror
from Columbia
[This review was collected as part of a promotion.] Overall this is a really good storage Drive. My son ended up using the drive for all of his photos that he takes he says that the speed is top-notch and makes it much easier to have a drive that matches the brand of phone that he has. There were no issues with connectivity once we connected to the computer it fired right up we would definitely recommend this drive to all who would inquire
Written by a customer while visiting The Insiders
