Customer reviews from Western Digital
WD - My Passport Ultra 1TB External USB 3.0 Portable Hard Drive
Average customer rating
2
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
5
4 Stars
0
3 Stars
3
2 Stars
3
1 Star
18
14%of customers recommend this product.
(
1 out of
7)
Customer Reviews for WD - My Passport Ultra 1TB External USB 3.0 Portable Hard Drive
Customer Rating
3
Heating problem
on August 9, 2022
Posted by: Rajeev
Hi.. My recently purchased (10 days back) My Passport Ultra drive is getting heated up easily even in not copying. While copying about 100 GB, it is getting heated up to 46 deg C. Sometimes comes to 48 deg C. Even without copying it comes to 42 - 43 deg C. Please give your reply.
Response from Western DigitalBy SM OLS, August 15, 2022
Hello,
We're sorry to hear about your user experience with WD My Passport Ultra and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Passport Ultra and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Ekim
Verified Purchase:Yes
Great product, good quality.
Product is Exactly as Advertised.
Product is Exactly as Advertised.
Written by a customer while visiting Western Digital
Customer Rating
5
Great so far
on February 7, 2023
Posted by: AnneM
I've bought several of the WD 2 TB My Passport Ultra and have had good luck so far, and have bought a couple of the 4 TB as well. I use them for external storage and also for Time Machine backups for my Macs. The adapter these come with is essential for USB ports and backwards compatibility, and I'm VERY glad the adapter is included. Transfer speeds work for me when moving data back and forth, and the storage space is great as far as how much data fits on these drives. So far so good for me! I've read a lot of people saying that these fail prematurely, so I hope that doesn't happen to mine.
Written by a customer while visiting Western Digital
Posted by: RDBeyer
Verified Purchase:Yes
Great sales and after sales support - availability - it’s too early to report on the device as I just got it - so far so good. I don’t like the format of this review- -too fussy with.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
1
Broken after 1 use, backup software is extra cost
on February 25, 2025
Posted by: Indy
I purchased 10 mths ago. I was disappointed when I plugged it in and found out the WD backup software
requires you to purchase a plan to use it with this drive. While the software is free when using it for my other older My Passport WD drives. So I manually just copied over the files. Once complete I properly ejected the disc and placed it in my safe. Pulled out to do an annual back up and the drive did not work. Just makes a clicking sound for 5 seconds and stops. My PC never recognizes the drive. I spent way to much money for this drive to not work. I do feel like this is all a scam for a product between the additional software costs and a drive that did not work. It annoying that I now need to go find another brand.
requires you to purchase a plan to use it with this drive. While the software is free when using it for my other older My Passport WD drives. So I manually just copied over the files. Once complete I properly ejected the disc and placed it in my safe. Pulled out to do an annual back up and the drive did not work. Just makes a clicking sound for 5 seconds and stops. My PC never recognizes the drive. I spent way to much money for this drive to not work. I do feel like this is all a scam for a product between the additional software costs and a drive that did not work. It annoying that I now need to go find another brand.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS Team, August 19, 2025
Hi, We are sorry for the inconvenience caused to you. We recommend you to try different USB Port, cable and computer to isolate the issue. If the issue persists then please open a support ticket at https://support-en.wd.com/app/askweb to elaborate on the issue with possible error screenshots, our support team will get in touch with you at the earliest.
Written by a customer while visiting Western Digital