Customer reviews from Western Digital
WD - My Passport Ultra 1TB External USB 3.0 Portable Hard Drive - Silver
Average customer rating
2
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
5
4 Stars
0
3 Stars
3
2 Stars
3
1 Star
18
14%of customers recommend this product.
(
1 out of
7)
Customer Reviews for WD - My Passport Ultra 1TB External USB 3.0 Portable Hard Drive - Silver
Customer Rating
1
crappy product and fake reviews
on July 5, 2021
Posted by: nimzy1089
It's a hassle even getting it recognized on my windows 10 pc. Everyone else is right about the cable being the problem and it doesn't stay seated. Those 5 star reviews are obviously fake, who buys 12 mini storage devices???
Response from Western DigitalBy SM OLS Team, July 20, 2021
Hi nimzy1089,
We're sorry to hear about your experience with WD My Passport Ultra Portable External Hard Drive and appreciate your time for providing the review.
There can be a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Please try a different USB cable to connect the drive to check if the cable is faulty or not. If the cable is faulty and your drive is under warranty then we recommend you contact our support team via phone and request a new cable.
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. Please refer to the WD support page to know more.
"Setting up and using WD Security and WD Drive Utilities":
Search for knowledge base article:13880
"Windows or macOS Cannot Find My Drive":
Search for knowledge base article:12455
If the test is inconclusive and the drive is under warranty, you can replace the drive by creating RMA with Western Digital. To know the steps to create an RMA, you can refer to the WD support page.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
Search for knowledge base article: 10336
We would like the chance to work with you directly to help address your concerns and help provide a good overall user experience. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information
We're sorry to hear about your experience with WD My Passport Ultra Portable External Hard Drive and appreciate your time for providing the review.
There can be a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Please try a different USB cable to connect the drive to check if the cable is faulty or not. If the cable is faulty and your drive is under warranty then we recommend you contact our support team via phone and request a new cable.
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. Please refer to the WD support page to know more.
"Setting up and using WD Security and WD Drive Utilities":
Search for knowledge base article:13880
"Windows or macOS Cannot Find My Drive":
Search for knowledge base article:12455
If the test is inconclusive and the drive is under warranty, you can replace the drive by creating RMA with Western Digital. To know the steps to create an RMA, you can refer to the WD support page.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
Search for knowledge base article: 10336
We would like the chance to work with you directly to help address your concerns and help provide a good overall user experience. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital
Customer Rating
3
I purchased My Passport Ultra
on July 3, 2021
Posted by: JTMNYC
It stores well but I cannot edit. It will not allow me to delete a file or move it. I have a Mac—it is listed as a My Passport for Mac. I have searched around and none of the guidance for deleting a file works. Command+Delete doesn't work. Dragging to trash doesn't work.
Response from Western DigitalBy SM OLS Team, July 20, 2021
Hi JTMNYC,
We are sorry to hear about your experience with WD My Passport Ultra hard drive and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that WD My Passport Ultra is a plug-and-play device that comes preformatted in the NTFS file system for Windows operating system. If you are using a Mac computer then the drive needs to be formatted in the HFS+J file system for operation. Please refer to the WD support page in order to reformat the drive for macOS to the HFS+J file system.
"How to Partition and Format a WD Drive on Windows and macOS":
Search for knowledge base article: 8200
Moreover, it's possible that your drive might have the correct file format but you will also need the appropriate permissions to be enabled on macOS to make sure that you can read as well as write to the drive. For this, we recommend you get in touch with Apple support to make sure that all necessary permissions are enabled on your macOS to access the drive and to make changes to its contents.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information
We are sorry to hear about your experience with WD My Passport Ultra hard drive and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that WD My Passport Ultra is a plug-and-play device that comes preformatted in the NTFS file system for Windows operating system. If you are using a Mac computer then the drive needs to be formatted in the HFS+J file system for operation. Please refer to the WD support page in order to reformat the drive for macOS to the HFS+J file system.
"How to Partition and Format a WD Drive on Windows and macOS":
Search for knowledge base article: 8200
Moreover, it's possible that your drive might have the correct file format but you will also need the appropriate permissions to be enabled on macOS to make sure that you can read as well as write to the drive. For this, we recommend you get in touch with Apple support to make sure that all necessary permissions are enabled on your macOS to access the drive and to make changes to its contents.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital
Customer Rating
3
Drive is fine; Software leaves a bit to be desired
on June 17, 2021
Posted by: MJRodney
Verified Purchase:Yes
Hardware is fine. WD's backup software can be difficult, Acronis for WD is better, but not perfect. Portable Hard Drives have been around for quite some time. One would think that a major supplier of portable Hard Drives, like WD, would have perfected the software so that it is a no-brainer to install (automatically) and use. They used to call this Plug and Play.
Response from Western DigitalBy SM OLS Team, July 12, 2021
Hi MJRodney,
We are sorry to hear about your struggle with Acronis True Image for Western Digital software and appreciate your time providing this review and bringing this matter to our attention.
Unfortunately, the support for WD Backup has ended and we recommend everyone to download Acronis True Image for Western Digital to back up their drives. We understand that it might be difficult for some users to set up this software for the first time and to make it easier we have provided some articles on the WD support website for everyone's convenience. You may search for the below-mentioned articles on our support website for more information:
"How to backup a Windows Computer using Acronis True Image for Western Digital"
Search for knowledge base article: 15564
"Acronis True Image for Western Digital Online User Guide and Solutions"
Search for knowledge base article: 9521
"Acronis True Image for Western Digital File Backup and Restore to a WD DAS"
Search for knowledge base article: 30022
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your struggle with Acronis True Image for Western Digital software and appreciate your time providing this review and bringing this matter to our attention.
Unfortunately, the support for WD Backup has ended and we recommend everyone to download Acronis True Image for Western Digital to back up their drives. We understand that it might be difficult for some users to set up this software for the first time and to make it easier we have provided some articles on the WD support website for everyone's convenience. You may search for the below-mentioned articles on our support website for more information:
"How to backup a Windows Computer using Acronis True Image for Western Digital"
Search for knowledge base article: 15564
"Acronis True Image for Western Digital Online User Guide and Solutions"
Search for knowledge base article: 9521
"Acronis True Image for Western Digital File Backup and Restore to a WD DAS"
Search for knowledge base article: 30022
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: R C Love
Verified Purchase:Yes
I own close to 12 or more WD hard drives and they all have been good to me the new passport is a great addition. I pretty much stick with WD both in and out of my 10 computer network.
Written by a customer while visiting Western Digital
Customer Rating
1
Terrible Cable
on June 9, 2021
Posted by: usalplaster
The included cable with this product is terrible. It didn't work with my Windows 10 install. Initially Windows didn't even recognize a drive was connected. As soon as I used a third party cable the drive came to live. The connection with the OEM cable is wobble, and falls out constantly. It won't stay connected to the drive or my USB C port on my laptop. Plan on investing in a Third party cable if you buy this product.
Response from Western DigitalBy SM OLS Team, July 7, 2021
Hi usalplaster,
We're sorry to hear about your experience with WD My Passport Ultra External Hard Drive and appreciate your time for providing the review. We understand that you received a faulty USB cable with your drive and we apologize for the inconvenience caused to you.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
We're sorry to hear about your experience with WD My Passport Ultra External Hard Drive and appreciate your time for providing the review. We understand that you received a faulty USB cable with your drive and we apologize for the inconvenience caused to you.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital