Customer reviews from Western Digital
WD - My Passport Ultra 1TB External USB 3.0 Portable Hard Drive - Silver
Average customer rating
2
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
5
4 Stars
0
3 Stars
3
2 Stars
3
1 Star
18
14%of customers recommend this product.
(
1 out of
7)
Customer Reviews for WD - My Passport Ultra 1TB External USB 3.0 Portable Hard Drive - Silver
Posted by: Ekim
Verified Purchase:Yes
Great product, good quality.
Product is Exactly as Advertised.
Product is Exactly as Advertised.
Written by a customer while visiting Western Digital
Customer Rating
1
WD My Passport Ultra failing
on October 6, 2022
Posted by: Ben A
I bought three WD My passport Ultra of 1 TB a few years ago. After a few months they started failing. Copying became extreme slow (10 kb/s), the disks started making noises. I connected them directly via the USB3 port. Not via a usb hub or something. The quality is very poor. I can't understand why WD is selling these nowadays. I have other WD HD's which are good. I will never buy WD products again. Nobody likes to be fooled.
Response from Western DigitalBy SM OLS, October 6, 2022
Hello,
We're sorry to hear your user experience with the WD My Passport Ultra Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has behaving abnormally. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD My Passport Ultra Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has behaving abnormally. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
3
Heating problem
on August 9, 2022
Posted by: Rajeev
Hi.. My recently purchased (10 days back) My Passport Ultra drive is getting heated up easily even in not copying. While copying about 100 GB, it is getting heated up to 46 deg C. Sometimes comes to 48 deg C. Even without copying it comes to 42 - 43 deg C. Please give your reply.
Response from Western DigitalBy SM OLS, August 15, 2022
Hello,
We're sorry to hear about your user experience with WD My Passport Ultra and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Passport Ultra and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
So Sad! Farewell WD/ Western Digital!
on April 1, 2022
Posted by: the_inspector_069
I purchased the My Passport Ultra 5TB and received it today. As soon as I plugged in into my USB port, the Clicking began, aka "The Click Of death". I noticed a lot of people that have experienced connectivity issues have laptops. I am so glad I didn't get hooked on those devices. I prefer speed over convenience. Being a system builder by profession and hobby, I never have connectivity issues. However, this drive suffers from mechanical issues. Oh yes, I did experience where the computer no longer recognized the drive, but that only lasted for a short time. After seeing the price being less expensive for a 5TB over a 4TB, you know that there is an issue with the device based on its capac
I have had two 1TB My Passport, and one 2TB Elements that I purchased years ago. You know what? They continue to run a peak efficiency.
My data is too important to me to trust WD any further. They sell drives that they know have an issue and continue to sell them.
I have had two 1TB Passport, and one 2TB
Elements that I purchased years ago. You know what? They continue to run a peak efficiency.
I have had two 1TB Passport, and one 2TB
Elements that I purchased years ago. You know what? They continue to run a peak efficiency.
Response from Western DigitalBy SM OLS, April 5, 2022
Hello,
We're sorry to hear your user experience with the WD My Passport Portable Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detail/a_id/32906/kw/noise
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD My Passport Portable Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detail/a_id/32906/kw/noise
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: JaDR
Verified Purchase:Yes
I've utilized this drive for about a month now. It holds up well and has been reliable. I store information I'd rather keep handy instead of being enslaved to an internet connection each time I want to revise or prepare necessary and immediate work. It's my second Passport Ultra and I recommend them for handy electronic storage.
Written by a customer while visiting Western Digital
Customer Rating
2
Drive is not recognized by any computer
on January 18, 2022
Posted by: Martin Sevillano
I haven't used it in a few months and now the drive won't mount in either mac or windows... I don't know what the solution is... Did I just loose all its content??
Response from Western DigitalBy SM OLS Team, January 21, 2022
Hello Martin,
We are sorry to hear about your user experience with WD My Passport Ultra Portable External Hard Drive and appreciate your time providing this review and bringing this matter to our concern. There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Passport Ultra Portable External Hard Drive and appreciate your time providing this review and bringing this matter to our concern. There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Does not work
on December 24, 2021
Posted by: Bob123
Device show I only have 256MB of storage even though there is nothing stored on the device.
Response from Western DigitalBy SM OLS Team, December 30, 2021
Hello,
We're sorry to hear about your user experience with the WD My Passport Ultra and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Passport Ultra and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
I lost my data
on October 13, 2021
Posted by: Addy566
I bought WD drive 2 years ago and used rarely. I have tried to access my data today but failed. I have lost all of my dat and drive is not working anymore.
Response from Western DigitalBy SM OLS Team, October 15, 2021
Hello,
We are sorry to hear about your user experience with My Passport External Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect by following the information provided in the link below.
"How to check an internal drive for defects, problems, corruption, or a power issue":
https://support-en.wd.com/app/answers/detail/a_id/15514
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with My Passport External Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect by following the information provided in the link below.
"How to check an internal drive for defects, problems, corruption, or a power issue":
https://support-en.wd.com/app/answers/detail/a_id/15514
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital