Customer reviews from Western Digital
WD - My Passport Ultra 1TB External USB 3.0 Portable Hard Drive - Silver
Average customer rating
2
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
5
4 Stars
0
3 Stars
3
2 Stars
3
1 Star
18
14%of customers recommend this product.
(
1 out of
7)
Customer Reviews for WD - My Passport Ultra 1TB External USB 3.0 Portable Hard Drive - Silver
Customer Rating
1
BAD BAD after Window 11 installed
on August 22, 2023
Posted by: TjAwsaa
DO NOT buy this. You will never know the next update going to be. Many manty People threw this brand away after window 11 Is installed. I upgrade WD driver too. still does NOT work properly, wayyyyyy too slow. that if you are lucky enough, many people can't even see their WD on the comp.
Response from Western DigitalBy SM OLS, August 25, 2023
Hello,
We are sorry to hear about your user experience with My Passport Ultra and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with My Passport Ultra and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Can't retrieve the information out.
on August 21, 2023
Posted by: TjAwsaa
I had the Passport Ultra stored almost full info in it, NOW after tried many ways still can't retrieve the information out of it. It extremely slow or even not transfer at all. Tried to download driver, but still doesn't work.
Response from Western DigitalBy SM OLS, August 25, 2023
Hello,
We are sorry to hear about your user experience with WD My Passport Ultra and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Passport Ultra and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
2
Buy 5TB and get almost 4TB. Changing this concept
on August 2, 2023
Posted by: Alexandre Dantas
Bought Passport Ultra 5TB came with almost 4TB. I was very upset because I paid for at least 5TB and not for less, you should change this concept of always delivering less than a little more GB. You should deliver at least the minimum of what you inform the consumer and no less.
Response from Western DigitalBy SM OLS, August 3, 2023
Hello,
We are sorry to hear about your user experience with WD My Passport Ultra and appreciate your time providing this review and bringing this matter to our attention.
Please be informed that determining drive capacity can be confusing at times because of the different measurement standards that are often used. When dealing with Windows and macOS, both decimal measurements and binary measurements of a drive's capacity will be seen. Please refer to the mentioned link to know more about the available capacity: https://support-en.wd.com/app/answers/detailweb/a_id/16656/kw/capacity
If you need any assistance then you could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
-Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Passport Ultra and appreciate your time providing this review and bringing this matter to our attention.
Please be informed that determining drive capacity can be confusing at times because of the different measurement standards that are often used. When dealing with Windows and macOS, both decimal measurements and binary measurements of a drive's capacity will be seen. Please refer to the mentioned link to know more about the available capacity: https://support-en.wd.com/app/answers/detailweb/a_id/16656/kw/capacity
If you need any assistance then you could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
-Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Crapped out in less than a year.
on May 23, 2023
Posted by: Darls
Bought this drive in January 2023, 4 months later, Its broken and I can't access my files. Now my clients and I are screwed. Cant finish my current projects and now have to give refunds. Pretty terrible experience.
Response from Western DigitalBy SM OLS Team, June 14, 2023
We have identified a firmware issue that presents itself in very limited situations and can cause SanDisk Extreme Portable SSD V2, SanDisk Extreme Pro Portable SSD V2, and WD My Passport SSD products to unexpectedly disconnect from a computer.
Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://support-en.wd.com/app/firmwareupdate
Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://support-en.wd.com/app/firmwareupdate
Response from Western DigitalBy SM OLS, May 24, 2023
Hello,
We're sorry to hear your user experience with the WD My Passport Ultra Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD My Passport Ultra Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Mechanical failure after three months!!!
on May 8, 2023
Posted by: NeverBuyFromWesternDigita
Mechanical failure after three months, all data lost. Do not buy this product, western digital does not care if all your data gets lost or not, they will not even refund you with proof there was mechanical failure they just Offer to give You the same defective device that you purchased the first time and lost all your data and really don’t want to risk losing it again with the same device.
Response from Western DigitalBy SM OLS Team, June 14, 2023
We have identified a firmware issue that presents itself in very limited situations and can cause SanDisk Extreme Portable SSD V2, SanDisk Extreme Pro Portable SSD V2, and WD My Passport SSD products to unexpectedly disconnect from a computer.
Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://support-en.wd.com/app/firmwareupdate
Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://support-en.wd.com/app/firmwareupdate
Response from Western DigitalBy SM OLS, May 9, 2023
Hello,
We're sorry to hear your user experience with the WD My Passport Ultra Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
"Western Digital Warranty Replacement and Data Recovery"
https://support-en.wd.com/app/answers/detailweb/a_id/33498
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
If you suspect the drive may not be performing properly. please reach out to our Technical Support team, and we would be glad to assist you with troubleshooting the device. We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD My Passport Ultra Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
"Western Digital Warranty Replacement and Data Recovery"
https://support-en.wd.com/app/answers/detailweb/a_id/33498
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
If you suspect the drive may not be performing properly. please reach out to our Technical Support team, and we would be glad to assist you with troubleshooting the device. We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Unhappy User
Verified Purchase:Yes
This purchase was a big mistake by me. WD used to provide great hardware and software to help individuals safely and securely back up their home systems. No more. While the hardware may be fine, the Acronis software and installation was a nightmare on my new Windows 11 Dell computer. The software installation failed several times with Windows 11error messages about file security, etc. It was only on my 3rd attempt that the software installed even still with the OS error messages. The Acronis backup setup was VERY confusing and not user friendly at all. After some period of time I was able to actually see and understand what dir. and files were being backed up. But then while testing to make sure changed files were backed up, I found you could not even see the backup files on the drive w/o going thru some technical hoops to be able to read the data. I was so disappointed in WD as I had previously used their drives and backup software with great success. Finally, I was so frustrated with this Acronis software and lack of user friendliness, that I chucked the whole drive in the trash and went out and purchased a Seagate 2tb drive and software that works perfectly and is very user friendly. This experience was a total waste of time and money for me.
Response from Western DigitalBy SM OLS, April 3, 2023
Hello,
We're sorry to hear about your user experience with the WD My Passport Ultra Portable Drive and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
Please refer to the mentioned link to know about contact us directly: https://www.westerndigital.com/support/international-phone-numbers or we would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Passport Ultra Portable Drive and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
Please refer to the mentioned link to know about contact us directly: https://www.westerndigital.com/support/international-phone-numbers or we would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5
Great so far
on February 7, 2023
Posted by: AnneM
I've bought several of the WD 2 TB My Passport Ultra and have had good luck so far, and have bought a couple of the 4 TB as well. I use them for external storage and also for Time Machine backups for my Macs. The adapter these come with is essential for USB ports and backwards compatibility, and I'm VERY glad the adapter is included. Transfer speeds work for me when moving data back and forth, and the storage space is great as far as how much data fits on these drives. So far so good for me! I've read a lot of people saying that these fail prematurely, so I hope that doesn't happen to mine.
Written by a customer while visiting Western Digital
Customer Rating
1
Lost 2 drives in last couple of months
on February 3, 2023
Posted by: Murph05
Their old USB-A style connectors were good, I never had any problems. These new USB-C connector drives have major problems. I work in IT and I have purchased several of them to use at work and have lost 2 due what must be serious design flaws. The failure starts with the drive sometimes not being detected. If you look at the drive, the indicator light will not be on, but you can feel the platter spinning. If you wiggle the USB-C cable then it will most of the time pick it up and it will start working. This is seriously concerning in itself. Well as you can imagine, eventually it just gets worse and worse until eventually no matter how much wiggling you try, or how many cables you swap it out for, it just stops being detected period. I do not know the root cause of the issue, but it is a major, major, flaw and I will not be purchasing any more WD drives until it is completely resolved. From a professional or even personal standpoint you cannot rely upon these drives in their current state.
Response from Western DigitalBy SM OLS Team, June 14, 2023
We have identified a firmware issue that presents itself in very limited situations and can cause SanDisk Extreme Portable SSD V2, SanDisk Extreme Pro Portable SSD V2, and WD My Passport SSD products to unexpectedly disconnect from a computer.
Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://support-en.wd.com/app/firmwareupdate
Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://support-en.wd.com/app/firmwareupdate
Response from Western DigitalBy SM OLS, February 7, 2023
Hello,
We're sorry to hear about your user experience with the My Passport Ultra and appreciate your time for providing this review.
We are thankful for your valuable feedback and we will share it with the concerned team to resolve it. We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the My Passport Ultra and appreciate your time for providing this review.
We are thankful for your valuable feedback and we will share it with the concerned team to resolve it. We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital