Customer reviews from Western Digital
WD - My Passport Ultra 1TB External USB 3.0 Portable Hard Drive
Average customer rating
2
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
5
4 Stars
0
3 Stars
3
2 Stars
3
1 Star
18
14%of customers recommend this product.
(
1 out of
7)
Customer Reviews for WD - My Passport Ultra 1TB External USB 3.0 Portable Hard Drive
Customer Rating
1
Can't retrieve the information out.
on August 21, 2023
Posted by: TjAwsaa
I had the Passport Ultra stored almost full info in it, NOW after tried many ways still can't retrieve the information out of it. It extremely slow or even not transfer at all. Tried to download driver, but still doesn't work.
Response from Western DigitalBy SM OLS, August 25, 2023
Hello,
We are sorry to hear about your user experience with WD My Passport Ultra and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Passport Ultra and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
A WASTE OF MY HARD_EARNED MONEY!!!
on February 22, 2024
Posted by: Masadaman77
This piece of CRAP never performed for me!! The "SUPPORT" system was a hilarious joke. I never was able to reach anyone who could help. Any one who purchases backup equipment / accessories from Western Digital is a FOOL!!
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, February 23, 2024
Hello Masadaman77,
We are sorry to hear about your user experience with WD My Passport Ultra Portable Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Passport Ultra Portable Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
2
Passports just not cutting it without WD back-up s
on September 23, 2024
Posted by: NJTeddy
I always counted on WD passport drives. One of the main reasons was the ease and simplicity if their backup software. I discovered this after purchasing several new passports. I work with a lot of seniors that are not computer savvy. So maybe they are only saving a billion pictures of their pets or the grandkids, it was simple and should someone become confused I could always walk them through whatever fix was necessary. The list of backup software WD provides just doesn’t provide the simplicity needed for the non-technical individual . There really isn’t a reason to recommend passports any longer.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, September 24, 2024
Hello,
We are sorry for the inconvenience caused to you. Please be informed that WD My Passport Ultra External Portable drive is a plug 'n' play device . You could copy and paste the data to the device.
You could use File History or Acronis on windows. You could refer to the link mentioned below: Windows 10 and 11 File History Backup and Restore to a WD DAS- https://support-en.wd.com/app/answers/detailweb/a_id/25298/ and for using Acronis you could refer to the link mentioned below: https://support-en.wd.com/app/answers/detailweb/a_id/30022/kw/acronis
Also, Please be informed that for backup on Mac you could use macOS Time Machine Backup and Restore to a WD DAS- https://support-en.wd.com/app/answers/detail/a_id/18952/kw/time%20machine
If you need any technical support or specific question, please feel free to contact : https://www.westerndigital.com/company/contact-us
We are sorry for the inconvenience caused to you. Please be informed that WD My Passport Ultra External Portable drive is a plug 'n' play device . You could copy and paste the data to the device.
You could use File History or Acronis on windows. You could refer to the link mentioned below: Windows 10 and 11 File History Backup and Restore to a WD DAS- https://support-en.wd.com/app/answers/detailweb/a_id/25298/ and for using Acronis you could refer to the link mentioned below: https://support-en.wd.com/app/answers/detailweb/a_id/30022/kw/acronis
Also, Please be informed that for backup on Mac you could use macOS Time Machine Backup and Restore to a WD DAS- https://support-en.wd.com/app/answers/detail/a_id/18952/kw/time%20machine
If you need any technical support or specific question, please feel free to contact : https://www.westerndigital.com/company/contact-us
Written by a customer while visiting Western Digital
Customer Rating
1
So Sad! Farewell WD/ Western Digital!
on April 1, 2022
Posted by: the_inspector_069
I purchased the My Passport Ultra 5TB and received it today. As soon as I plugged in into my USB port, the Clicking began, aka "The Click Of death". I noticed a lot of people that have experienced connectivity issues have laptops. I am so glad I didn't get hooked on those devices. I prefer speed over convenience. Being a system builder by profession and hobby, I never have connectivity issues. However, this drive suffers from mechanical issues. Oh yes, I did experience where the computer no longer recognized the drive, but that only lasted for a short time. After seeing the price being less expensive for a 5TB over a 4TB, you know that there is an issue with the device based on its capac
I have had two 1TB My Passport, and one 2TB Elements that I purchased years ago. You know what? They continue to run a peak efficiency.
My data is too important to me to trust WD any further. They sell drives that they know have an issue and continue to sell them.
I have had two 1TB Passport, and one 2TB
Elements that I purchased years ago. You know what? They continue to run a peak efficiency.
I have had two 1TB Passport, and one 2TB
Elements that I purchased years ago. You know what? They continue to run a peak efficiency.
Response from Western DigitalBy SM OLS, April 5, 2022
Hello,
We're sorry to hear your user experience with the WD My Passport Portable Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detail/a_id/32906/kw/noise
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD My Passport Portable Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detail/a_id/32906/kw/noise
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Unhappy User
Verified Purchase:Yes
This purchase was a big mistake by me. WD used to provide great hardware and software to help individuals safely and securely back up their home systems. No more. While the hardware may be fine, the Acronis software and installation was a nightmare on my new Windows 11 Dell computer. The software installation failed several times with Windows 11error messages about file security, etc. It was only on my 3rd attempt that the software installed even still with the OS error messages. The Acronis backup setup was VERY confusing and not user friendly at all. After some period of time I was able to actually see and understand what dir. and files were being backed up. But then while testing to make sure changed files were backed up, I found you could not even see the backup files on the drive w/o going thru some technical hoops to be able to read the data. I was so disappointed in WD as I had previously used their drives and backup software with great success. Finally, I was so frustrated with this Acronis software and lack of user friendliness, that I chucked the whole drive in the trash and went out and purchased a Seagate 2tb drive and software that works perfectly and is very user friendly. This experience was a total waste of time and money for me.
Response from Western DigitalBy SM OLS, April 3, 2023
Hello,
We're sorry to hear about your user experience with the WD My Passport Ultra Portable Drive and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
Please refer to the mentioned link to know about contact us directly: https://www.westerndigital.com/support/international-phone-numbers or we would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Passport Ultra Portable Drive and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
Please refer to the mentioned link to know about contact us directly: https://www.westerndigital.com/support/international-phone-numbers or we would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Terrible Cable
on June 9, 2021
Posted by: usalplaster
The included cable with this product is terrible. It didn't work with my Windows 10 install. Initially Windows didn't even recognize a drive was connected. As soon as I used a third party cable the drive came to live. The connection with the OEM cable is wobble, and falls out constantly. It won't stay connected to the drive or my USB C port on my laptop. Plan on investing in a Third party cable if you buy this product.
Response from Western DigitalBy SM OLS Team, July 7, 2021
Hi usalplaster,
We're sorry to hear about your experience with WD My Passport Ultra External Hard Drive and appreciate your time for providing the review. We understand that you received a faulty USB cable with your drive and we apologize for the inconvenience caused to you.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
We're sorry to hear about your experience with WD My Passport Ultra External Hard Drive and appreciate your time for providing the review. We understand that you received a faulty USB cable with your drive and we apologize for the inconvenience caused to you.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital
Customer Rating
3
Drive is fine; Software leaves a bit to be desired
on June 17, 2021
Posted by: MJRodney
Verified Purchase:Yes
Hardware is fine. WD's backup software can be difficult, Acronis for WD is better, but not perfect. Portable Hard Drives have been around for quite some time. One would think that a major supplier of portable Hard Drives, like WD, would have perfected the software so that it is a no-brainer to install (automatically) and use. They used to call this Plug and Play.
Response from Western DigitalBy SM OLS Team, July 12, 2021
Hi MJRodney,
We are sorry to hear about your struggle with Acronis True Image for Western Digital software and appreciate your time providing this review and bringing this matter to our attention.
Unfortunately, the support for WD Backup has ended and we recommend everyone to download Acronis True Image for Western Digital to back up their drives. We understand that it might be difficult for some users to set up this software for the first time and to make it easier we have provided some articles on the WD support website for everyone's convenience. You may search for the below-mentioned articles on our support website for more information:
"How to backup a Windows Computer using Acronis True Image for Western Digital"
Search for knowledge base article: 15564
"Acronis True Image for Western Digital Online User Guide and Solutions"
Search for knowledge base article: 9521
"Acronis True Image for Western Digital File Backup and Restore to a WD DAS"
Search for knowledge base article: 30022
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your struggle with Acronis True Image for Western Digital software and appreciate your time providing this review and bringing this matter to our attention.
Unfortunately, the support for WD Backup has ended and we recommend everyone to download Acronis True Image for Western Digital to back up their drives. We understand that it might be difficult for some users to set up this software for the first time and to make it easier we have provided some articles on the WD support website for everyone's convenience. You may search for the below-mentioned articles on our support website for more information:
"How to backup a Windows Computer using Acronis True Image for Western Digital"
Search for knowledge base article: 15564
"Acronis True Image for Western Digital Online User Guide and Solutions"
Search for knowledge base article: 9521
"Acronis True Image for Western Digital File Backup and Restore to a WD DAS"
Search for knowledge base article: 30022
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
I lost my data
on October 13, 2021
Posted by: Addy566
I bought WD drive 2 years ago and used rarely. I have tried to access my data today but failed. I have lost all of my dat and drive is not working anymore.
Response from Western DigitalBy SM OLS Team, October 15, 2021
Hello,
We are sorry to hear about your user experience with My Passport External Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect by following the information provided in the link below.
"How to check an internal drive for defects, problems, corruption, or a power issue":
https://support-en.wd.com/app/answers/detail/a_id/15514
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with My Passport External Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect by following the information provided in the link below.
"How to check an internal drive for defects, problems, corruption, or a power issue":
https://support-en.wd.com/app/answers/detail/a_id/15514
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital