Customer reviews from lg.com
LG - 27.8 Cu. Ft. 4-Door French Door Refrigerator
Average customer rating
3.4
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
8
4 Stars
2
3 Stars
2
2 Stars
3
1 Star
4
55%of customers recommend this product.
(
6 out of
11)
Customer Reviews for LG - 27.8 Cu. Ft. 4-Door French Door Refrigerator
Customer Rating
1
Lemon. Just a lemon.
on October 16, 2019
Posted by: Tiege
from Harrison Twp, MI
I bought this refrigerator 4 months ago. Thus far, compressor and ice maker replaced. Ice maker still not working. Too much money was paid for this and they should replace the whole thing. List an entire fridge and freezer full of food. They said they’re sending reimbursement check for food. Still waiting on that. I’m a bit upset about this. I used to recommend LG to everyone. Funny how I now have friends in the market and live my fridge. I told them don’t buy it!!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, October 17, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Not reliable
on January 24, 2019
Posted by: John Cash
from Warrington PA
[This review was collected as part of a promotion.] At first the water stopped. So the tech came to fix it and he replaced all sort of things on the door and three doors later on and got it right. Now after few months the fridge no longer cools. I have never in my life had a fridge that does not cool anymore in such a short time
Quality
1
Features
5
Value
1
Response from lg.comBy CS, Social Media , January 28, 2019
I hate to hear you're experiencing issues with your refrigerator. I do understand your frustration with the repairs being issued and currently the unit not being able to cool. I do appreciate the feedback needed to alert us about this dilemma. If you’re in need of support or assistance, please follow the enclosed link below so that further attention can be provided. Thanks! ^ CS
https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=185036958&agent=4588426
https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=185036958&agent=4588426
Written by a customer while visiting lg.com
Customer Rating
2
Compressor, ice maker, coolant
on September 15, 2018
Posted by: 4dlf
from virginia
I bought this 2 years ago. Problem with compressor & coolant!
Pros: Style/Design, ease of use, Features/Settings, Quality
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
Works great so far!
on April 7, 2019
Posted by: John33455
from Hobe Sound, Florida
[This review was collected as part of a promotion.] Super quiet, I have to put my ear to it to see if its running. I put a digital thermometer in the fridge and its running between 36 and 38 degrees. Right on in the money! Makes good ice, and use the i've bucket that comes with the unit to store tons of ice in the freezer. Very happy so far. 7 days of ownership.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Don't waste your money
on July 22, 2019
Posted by: Duped Consumer
from Arkansas
We have had our LG for 2 1/2 years and suddenly it just stopped working. I've had to throw all the food away. Trying to get anyone from LG to do anything is a nightmare.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, July 23, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
3
Pretty, good organization in refrigerator...but...
on August 26, 2019
Posted by: Missy42
from North Carolina
I've had this refrigerator for 2 weeks, it is pretty and I do like the room for organization in the refrigerator area. However, the top freezer drawer was not assembled correctly (pictures provided) and this has caused a lack of seal and excess frost build up (more than what one might expect as "normal")
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
4
Response from lg.comBy Chris, Customer Service, August 27, 2019
That's not good! We're sorry to see that you've run into these issues with your new refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Not cold now, food melt.
on December 2, 2019
Posted by: CZwb
from LA
[This review was collected as part of a promotion.] We bought it for about 3 years. from last year, I noticed the refrigerator was working all the time and not cold enough, so I unplug it, and found out the fan and the cooling stuff behind it was all frozen, after the ice melt, I put everything back and plug it. I never expected this became a hobby of my refrigerator, I kept doing this every couple months. Now, it have a new hobby, it will cool as its wish, but most of time it will not ice cold, food melted. I check every doors, pushing them firm all the time as my new routine.
Pros: ease of use
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, December 2, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Written by a customer while visiting lg.com
Customer Rating
3
Water issue
on February 27, 2019
Posted by: Ralf17
from Ontario Canada
There's no water, cubes and crushed ice coming out. I don't know what's the problem
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com