Customer reviews from jennair.com
JennAir - 13.0 Cu. Ft. Upright Wi-Fi Freezer - Custom Panel Ready
Average customer rating
2.8
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
3
4 Stars
0
3 Stars
2
2 Stars
0
1 Star
4
33%of customers recommend this product.
(
3 out of
9)
Customer Reviews for JennAir - 13.0 Cu. Ft. Upright Wi-Fi Freezer - Custom Panel Ready
Customer Rating
1
Horrible
on November 10, 2025
Posted by: Denna
from Fort Lauderdale FL
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] We bought a home that have the Jenn-aire appliances. The coffee maker has had to be replaced. The entire freezer. unit has had to be replaced also after the freezer had to be replaced is still not making ice. Clearly they have a design flaw. The only good silver lining in this is that they do warranty and take care of things well.
No, I would not recommend this to a friend.
Written by a customer while visiting jennair.com
Customer Rating
3
Looks great but the ice maker is a drip.
on February 21, 2025
Posted by: Bad ice maker
from Belleville IL
Length of ownership:3 months
[This review was collected as part of a promotion.] We have now had 5 ice makers replace in 2 different freezers. The first freezer we owned was installed 12/2022 and started having ice maker problems within 3-4 months before Jenn-air replaced the whole freezer after replacing 4 ice makers and the motherboard. The second freezer we had since September 2024 and have had 1 new ice maker installed.
No, I would not recommend this to a friend.
Written by a customer while visiting jennair.com
Customer Rating
5
Frozen Precision
on July 16, 2024
Posted by: AnnieC
from San Antonio, TX
Length of ownership:1 month
[This review was collected as part of a promotion.] Best.Freezer.Ever.
Quiet, keeps food frozen, but not iced over. Freezer air is fresh, not stale. Love the internal ice bucket - crystal clear ice on demand. My favorite place in the freezer is the drawer to hide our favorite family frozen snacks.
Quiet, keeps food frozen, but not iced over. Freezer air is fresh, not stale. Love the internal ice bucket - crystal clear ice on demand. My favorite place in the freezer is the drawer to hide our favorite family frozen snacks.
Pros: Convenient, Attractive Design, Easy To Use
I would recommend this to a friend!
Written by a customer while visiting jennair.com
Customer Rating
1
Loud!
on November 27, 2023
Posted by: Cstraggas
from Lewisville TX
Length of ownership:1 month
[This review was collected as part of a promotion.] Our refrigerator is great but the column freezer has been making a terrible noise since we got it and repair company can’t figure out the problem. Seems to be no rush to get the issue resolved.
No, I would not recommend this to a friend.
Written by a customer while visiting jennair.com
Customer Rating
5
spacious. great for our large family
on September 14, 2023
Posted by: Jojo Girl
from Aurora CO
Length of ownership:3 months
[This review was collected as part of a promotion.] ice drawer had some trouble at first but we resolved it after some trouble shooting. love the drawers and shelves and it's so pretty!
Pros: Convenient, Attractive Design, Easy To Use, Compact, Quality Construction
I would recommend this to a friend!
Written by a customer while visiting jennair.com
Customer Rating
1
Problem after problem with Jenair
on August 9, 2023
Posted by: TKueter
from Norco, CA
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I have had so many issues with my Jen air freezer, fridge and microwave. Never again will I buy this brand
Pros: Attractive Design
Cons: Unstable
No, I would not recommend this to a friend.
Response from jennair.comBy CHASTTL, Canada Social, August 14, 2023
Hello! We would like to look into this for you! Kindly send us an e-mail at Canadasocial@KitchenAid.com with your model and serial number, and your phone number. Please include case/review ID #272520763 in the subject line. We look forward to hearing from you! -Teresa
Written by a customer while visiting jennair.com
Customer Rating
3
Attractive, but not as functional as I would like.
on April 8, 2022
Posted by: Bailey
from Denver, Colorado
Length of ownership:3 months
[This review was collected as part of a promotion.] Visibility to all items in the freezer is good, however the freezer is too shallow for a high end freezer unit.
Pros: Attractive Design, Quality Construction
Cons: Difficult To Clean, Hard To Use
No, I would not recommend this to a friend.
Written by a customer while visiting jennair.com
Customer Rating
1
No ice
on December 21, 2021
Posted by: PH!L
from Naples,FL
Length of ownership:1 month
[This review was collected as part of a promotion.] Freezer looks very fashionable but the ice maker doesn’t work and the menu system doesn’t seem very intuitive.
Pros: Attractive Design
Cons: Hard To Use
No, I would not recommend this to a friend.
Written by a customer while visiting jennair.com