Customer reviews from lg.com
LG - 77" Class - OLED - W8 Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.1
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
18
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
3
71%of customers recommend this product.
(
12 out of
17)
Customer Reviews for LG - 77" Class - OLED - W8 Series - 2160p - Smart - 4K UHD TV with HDR
Posted by: Sodhi
from Bellevue
Verified Purchase:Yes
[This review was collected as part of a promotion.] Got installed by Magnolia and dead on arrival waiting on parts it has been 3 weeks now without TV.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, December 16, 2019
Thank you for your review of your LG TV. I am sincerely sorry for the unfortunate experience you have had with your TV.
Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Bad TV
on August 16, 2020
Posted by: unbox PHD
from NY
[This review was collected as part of a promotion.] This thing was so thin that while we were installing the tv it just torn apart and I could see my $$$$$$$ going to drain
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 17, 2020
Oh no! This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
just got it . show first class picture.
on November 27, 2018
Posted by: neddrick
from chicago
[This review was collected as part of a promotion.] just got it to early to tell show first class picture. but the speaker make a lot of noise when they come out you can hear the motor. I was shock .
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great TV and impressive ultra slim design!
on December 27, 2020
Posted by: Fer80
from Mexico City
[This review was collected as part of a promotion.] I bought the TV around a year ago and has been working perfectly since then. It really has outstanding picture clarity and a superb elegant design
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: MrMTMO
from San Antonio, Texas
Verified Purchase:Yes
Never seen a TV truly live up to its name until now. A true wallpaper TV. I can’t believe how thin it is. I own multiple OLED TVs but this is by far my favorite.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Great TV - Need replacement AIO Box
on September 4, 2022
Posted by: Harley899
from Merrimack, NH
Hi There...I have a OLED65WXPUA TV and would like to purchase a replacement AIO box. Where Can I purchase one? Thanks
Quality
3
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, September 6, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #. ^Sandy
Written by a customer while visiting lg.com
Posted by: pkemmler
from Culver IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] This television has great color and sound. People are always amazed when they see how thin it is.
Written by a customer while visiting lg.com
Posted by: Agent Taco
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] This TV out of the box was so amazing my guests would Jaw drop every time they walked past it
From the colors to the blacks to the depth, including the refresh rate, and the brightness, it is absolutely beautiful and magnificent. However, the sound bar clarity leaves something to be desired. After a while, the voices are not as clear as they once were, and I will be forced to replace it with an additional sound bar to keep it clear.
From the colors to the blacks to the depth, including the refresh rate, and the brightness, it is absolutely beautiful and magnificent. However, the sound bar clarity leaves something to be desired. After a while, the voices are not as clear as they once were, and I will be forced to replace it with an additional sound bar to keep it clear.
Response from lg.comBy JaNika Wiley, Social Media, October 26, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG soundbar. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com