Customer reviews from cafeappliances.com
Caf - 27.8 Cu. Ft. French Door Refrigerator with Keurig Brewing System - Matte Black
Average customer rating
4
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
111
4 Stars
51
3 Stars
13
2 Stars
7
1 Star
29
79%of customers recommend this product.
(
154 out of
194)
Customer Reviews for Caf - 27.8 Cu. Ft. French Door Refrigerator with Keurig Brewing System - Matte Black
Customer Rating
1
Keurig is scam, ice cubes always clog
on August 8, 2022
Posted by: ThisSux
from Temecula CA
The Keurig coffee takes FOREVER for just one cup. Seriously, it is NOT a feature. The ice cube maker is always clogged, and not easy to get to. The filters can ONLY be their brand - you can't shop or get better options, only theirs.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, August 10, 2022
Hello there, thank you for taking the time to let us know how we are doing. We can definitely understand how much of a headache it would be to deal with these issues, and we are so sorry for the frustration these points have caused.
For the issues with the ice, we have a support article for this very issue which can be found here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21757
We will also be passing the feedback regarding the Keurig dispenser and filter options to our design teams for review and use moving forward, and we appreciate this insight. If there are any ways we can assist you in the future, please feel free to let us know. -Elliot@Cafe
For the issues with the ice, we have a support article for this very issue which can be found here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21757
We will also be passing the feedback regarding the Keurig dispenser and filter options to our design teams for review and use moving forward, and we appreciate this insight. If there are any ways we can assist you in the future, please feel free to let us know. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
We liked the Kuerig function when it WORKED!
on August 17, 2022
Posted by: disappointed in Carmel
from Carmel, IN
Our hot water / Kuerig pod function has been broken for the past 6 months and numerous service calls have not been able to resolve the issue! I like the fridge but the hassle trying to get it repaired or replaced has been terrible.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 19, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the ongoing Keurig issues you've had here, we're sure that this would be stressful. Know that one of our agents will be reaching out soon via email to investigate further. Be sure to keep an eye on your spam and junk folders just in case their message ends up there.
Thanks for your patience in the meantime.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the ongoing Keurig issues you've had here, we're sure that this would be stressful. Know that one of our agents will be reaching out soon via email to investigate further. Be sure to keep an eye on your spam and junk folders just in case their message ends up there.
Thanks for your patience in the meantime.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Pretty but unreliable
on November 4, 2022
Posted by: Nopes123
from Valparaiso, IN
Have had one issue with the fridge where the freezer and Ice maker stopped working. GE was very responsive with customer service and it hasn't happened since but the fridge is only 6 months old. It can't keep up making ice cubes - just my wife and I can go through it in an evening of cocktails. It could never hold up for a dinner party. We have an RO system feeding the fridge water and the water barely trickles through, even with a bypass cartridge in place.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, November 7, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. Sorry to hear that you're not totally pleased with it, we'd like to assist as best we can.
We did want to mention that your icemaker will make approximately 3.6 lbs. per day, and the ice bin itself can hold 3.8 lbs. of ice. As for the slow water from your dispenser, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39517&_ga=2.146616308.1384389711.1667824956-1938972777.1667824956
We do hope this is helpful. If you have other questions or concerns, know that you're always free to reach out and let us know.
Best wishes,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. Sorry to hear that you're not totally pleased with it, we'd like to assist as best we can.
We did want to mention that your icemaker will make approximately 3.6 lbs. per day, and the ice bin itself can hold 3.8 lbs. of ice. As for the slow water from your dispenser, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39517&_ga=2.146616308.1384389711.1667824956-1938972777.1667824956
We do hope this is helpful. If you have other questions or concerns, know that you're always free to reach out and let us know.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Don’t waste the money to have the Keurig
on January 15, 2023
Posted by: Chr240
from Huntsville, AL
The Keurig is terrible. It takes forever to heat up and then it may give you 10oz and it may give you 5 oz. It is never consistent. The novelty of it is much better than the product. Extremely disappointed. The refrigerator part does what it is supposed to but this is much overpriced for what you get.
Response from cafeappliances.comBy Sydney@Café , Café_Appliances , January 16, 2023
Hello,
Thank you for taking the time to provide feedback. Your comments are very important to us, and we are so sorry to hear that the Keurig® K-Cup® Brewing System has been disappointing. We have provided some troubleshooting and information below that will be helpful to you when using this feature.
The water in the tank can take up to 5 minutes to heat once hot water is required. We recommend taking advantage of the SmartHQ app on your smartphone. This will allow you to schedule hot water for any time of the day. You can find information on this here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23099
We recommend cleaning the brewer after each use to prevent clogs. You can find this information and other helpful troubleshooting (including information on slow heating) here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23156
You can also find troubleshooting for the brewer and dispenser on pages 43-44 of the Owner's Manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000586-3_LoRes.pdf&_ga=2.209289489.204337131.1673886187-2088896234.1673277286
If these issues continue, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.cafeappliances.com/support/schedule-service
We hope this helps and you can get back to enjoying your Keurig Brewing System very soon. - Sydney@Café
Thank you for taking the time to provide feedback. Your comments are very important to us, and we are so sorry to hear that the Keurig® K-Cup® Brewing System has been disappointing. We have provided some troubleshooting and information below that will be helpful to you when using this feature.
The water in the tank can take up to 5 minutes to heat once hot water is required. We recommend taking advantage of the SmartHQ app on your smartphone. This will allow you to schedule hot water for any time of the day. You can find information on this here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23099
We recommend cleaning the brewer after each use to prevent clogs. You can find this information and other helpful troubleshooting (including information on slow heating) here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23156
You can also find troubleshooting for the brewer and dispenser on pages 43-44 of the Owner's Manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000586-3_LoRes.pdf&_ga=2.209289489.204337131.1673886187-2088896234.1673277286
If these issues continue, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.cafeappliances.com/support/schedule-service
We hope this helps and you can get back to enjoying your Keurig Brewing System very soon. - Sydney@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Good idea poor execution
on December 2, 2023
Posted by: Gadgetgirl
from Mohegan Lake NY
The first day we had the fridge the water system leaked. GE came to fix it and now the Keurig brewer and the hot water don’t work.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, December 13, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator Keurig brewer is not working and we're happy to help.
We recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23156
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
If you have any further questions or concerns, please let us know.
-Charlie@Cafe
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator Keurig brewer is not working and we're happy to help.
We recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23156
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
If you have any further questions or concerns, please let us know.
-Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
I would consider another frig.
on January 9, 2024
Posted by: Broken upon delivery
from Sarasota FL
The refrigerator prior to walk through and after settlement is malfunctioning. There seems to be part near or at the broken motor or condenser, which, when the refrigerator is running, it's very loud. The K-cup is not working, and the water dispenser is barley operating.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, January 19, 2024
Hello - Thank you so much for reaching out and sharing what has been going on. We're sorry to hear about the condenser issues and for the dispenser not operating. That is not something we expect.
If you haven't already, we recommend getting in touch with one of our technicians. That way they can help get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service). Again, we apologize about letting you down and we appreciate your comments. - Jonathon@Café
If you haven't already, we recommend getting in touch with one of our technicians. That way they can help get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service). Again, we apologize about letting you down and we appreciate your comments. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Extremely poor design
on January 17, 2024
Posted by: paequest
Do not buy this refrigerator!! We have had 2 service calls in 2 months of ownership for the ice maker. Used the hot water feature once and it leaked all over the kitchen for a week. Far worse, the icemaker relies on a chintzy plastic handle that is not strong or well attached enough to open the door to the icemaker. The ice gets stuck at the top of the bin, the handle flies off and across the kitchen, and I get a knife and pry the door open. We asked if we could return it and were told 'no' after having it about 8 weeks. They are going to replace the icemaker but with the same crappy plastic handle and bad design
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, January 26, 2024
Oh no...
Thank you so much for taking the time to connect. We're so very sorry to hear you're not having the best experience with your new refrigerator. We certainly understand how disruptive something like this can be and we appreciate you taking the time to let us know. Your comments are extremely important and will be considered by our produt design team. We're glad to hear that the icemaker is going to be replaced. At GE Appliances, we're always looking for ways to improve, especially when it comes to function and design. So we're grateful you chose to share your feedback with us.
Best regards. - Tierra@Cafe
Thank you so much for taking the time to connect. We're so very sorry to hear you're not having the best experience with your new refrigerator. We certainly understand how disruptive something like this can be and we appreciate you taking the time to let us know. Your comments are extremely important and will be considered by our produt design team. We're glad to hear that the icemaker is going to be replaced. At GE Appliances, we're always looking for ways to improve, especially when it comes to function and design. So we're grateful you chose to share your feedback with us.
Best regards. - Tierra@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love it
on April 18, 2024
Posted by: Stephanie1
from Va
Absolutely love it!! We schedule for water to get hot at certain times and the keurig is ready to go. Love that I free up counter space and never have to refill the water. Definitely recommend. Lots of room in fridge and freezer for storage also
I would recommend this to a friend!
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, April 25, 2024
We appreciate you sharing your feedback on your new refrigerator. You've made an amazing choice. We also love the amazing storage capacity and hot water dispenser. It really comes in clutch for tea and coffee making.
Written by a customer while visiting cafeappliances.com