Customer reviews from cafeappliances.com
Caf - 27.8 Cu. Ft. French Door Refrigerator with Keurig Brewing System - Matte Black
Average customer rating
4
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
111
4 Stars
51
3 Stars
13
2 Stars
7
1 Star
29
79%of customers recommend this product.
(
154 out of
194)
Customer Reviews for Caf - 27.8 Cu. Ft. French Door Refrigerator with Keurig Brewing System - Matte Black
Customer Rating
4
Roomy with nice features
on May 20, 2021
Posted by: Jon without an H
from CA
Was a little nervous when I ordered this refrigerator as its dimensions were smaller than my last fridge; however, I was surprised that the eternal storage actually seemed greater than my previous side-by-side. The Keurig feature is a nice touch allowing me to free up space on my counter by putting my old Keurig in the garage. The WiFi and Google Assistant feature (I believe it is also Alexa capable) also allows me to turn on the hot water when I'm upstairs so that it's ready when I come down. The only cons I have are the coffee size choices, the precision fill, and it the refrigerator motor can sometimes be a little louder than my old fridge. As for the coffee sizes: the largest is 10oz, which is just a little smaller than the 16oz cup I normally go for. The precision fill requires you to hold the cup or pan against the dispenser level (can't hold a separate button) and if you let go, it stops and the measurement starts over instead of continuing were you let go.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Lovely
on July 20, 2021
Posted by: Ashleym
from Tualatin oregon
We bought about a month ago. Big fridge. We wish the left door had more storage; the shelves are very narrow. The Kuerig also splashes water onto the back part of the water dispenser which we have to wipe off with water use. It does seem like a well made fridge though.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Works well
on September 2, 2021
Posted by: Brittani
from Snohomish, WA
The fridge works very well. I gave it 4 stars because I don't love the stainless finish. In some lighting it looks like there are dents. Otherwise it works really well and is very spacious
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great Overall
on September 10, 2021
Posted by: J_L_B
from IL
Only giving it a 4 star because the hot water did not work from the start. It is a great product overall.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Slow Ice Maker
on October 19, 2021
Posted by: mtflyfisher
from Palm Coast, FL
So far my wife and I really like our new refrigerator, but as others have noted we're not big fans of the very slow (12-24hrs to fill small ice holder) ice maker. Additionally, what was the rationale behind a Keurig Brewing System that's completely incompatible with any type of reusable cups?
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Cheap Stainless Steel Scratches Easily
on March 18, 2022
Posted by: RogB28
from Bozeman, MT
This fridge may look great, but the stainless steel scratches incredibly easily. Just touching the surface with a jar or a plastic chip clip as you put things away leaves a scratch on the outside. And there is no product that they sell that covers or removes the scratch. In addition, the stainless steel must be very thin as the bottom freezer stainless steel quickly became wavy and warped - in less than one year! This stainless steel cafe refrigerator replaced a stainless steel Frigidaire refrigerator that I had for almost 20 years. In those 20 years the Frigidaire never had scratches like this. Cannot recommend cafe, would never buy again and regret this purchase every day I look at the fridge and see the scratches.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Shayla@Café, Café_appliance, March 22, 2022
Hello - Thank you for taking time to write a review. While we're glad to hear you enjoy the appearance of this model, we're sorry you are experiencing scratches on the outside of the fridge, and your freezer warped. This is certainly not expected and can understand how much of a downer this would be. We'd love to be of guidance toward a better experience.
When cleaning the exterior of your fridge, we suggest using a soft, clean cloth or sponge with mild detergent mixed with warm water or approved stainless steel cleaners such as Cerama Bryte® stainless steel appliance cleaner (Part #PM10X311) or Citrushine Stainless Steel Wipes (Part #WX10X10004) found on our parts website here: https://www.geapplianceparts.com/store/parts/spec/WX10X10007SpecType=SpecType
We value your feedback and will be sure to take your concerns to our design team for future improvement. We appreciate you for choosing Café appliances and hope you find this response quite helpful. We are confident you will enjoy this fridge for many years once you get the cleaning products you need. We're always here if you have any questions or concerns. Have a great day. -Shayla@Café
When cleaning the exterior of your fridge, we suggest using a soft, clean cloth or sponge with mild detergent mixed with warm water or approved stainless steel cleaners such as Cerama Bryte® stainless steel appliance cleaner (Part #PM10X311) or Citrushine Stainless Steel Wipes (Part #WX10X10004) found on our parts website here: https://www.geapplianceparts.com/store/parts/spec/WX10X10007SpecType=SpecType
We value your feedback and will be sure to take your concerns to our design team for future improvement. We appreciate you for choosing Café appliances and hope you find this response quite helpful. We are confident you will enjoy this fridge for many years once you get the cleaning products you need. We're always here if you have any questions or concerns. Have a great day. -Shayla@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
New purchase
on April 6, 2022
Posted by: Gantzoo
from IL
The unit came dented and two days later the unit is running warm into the mid 40’s at times.
Response from cafeappliances.comBy Olga@Cafe, Cafe_Appliances, April 7, 2022
Hello - We appreciate you taking the time to share your review. Thank you so much for your feedback! We are sorry your new refrigerator came dented. We can certainly understand your concern about the temperature. Please review the following articles regarding this:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19479
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.232544728.693906270.1649176635-1975663988.1575412838
If the above information does not help, we recommend taking advantage of your warranty by scheduling a service appointment at: https://www.cafeappliances.com/support/schedule-service
We apologize for the inconvenience.
Olga@Cafe
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19479
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.232544728.693906270.1649176635-1975663988.1575412838
If the above information does not help, we recommend taking advantage of your warranty by scheduling a service appointment at: https://www.cafeappliances.com/support/schedule-service
We apologize for the inconvenience.
Olga@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Unexplained problem
on May 8, 2022
Posted by: Dorigaga
I love the look of this refrigerator. The problem is that the left hand fruit/vegetable (climate zone) bin does not pull up and out of refrigerator, although according to the manual the climate zone bin should come all the way out. The right hand fruit/vegetable (climate zone) bin comes out only if I remove the 2 lower door bins. Even so, it comes out with difficulty. Each of the refrigerator doors have no wall or cabinet restrictions that would impede the doors from fully opening. According to specs published on the Cafe website these refrigerator doors open to 61.5 inches. My refrigerator doors open only to 56 inches. A GE technician in my home was unable to explain it, as was the engineering department he called. Hopefully this can be resolved and explained.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com