Customer reviews from swann.com
Swann - 5580 8-Channel, 8-Camera Indoor/Outdoor Wired 4K 2TB DVR Surveillance System
Average customer rating
4.4
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
23
4 Stars
10
3 Stars
1
2 Stars
0
1 Star
2
88%of customers recommend this product.
(
14 out of
16)
Customer Reviews for Swann - 5580 8-Channel, 8-Camera Indoor/Outdoor Wired 4K 2TB DVR Surveillance System
Customer Rating
4
Swann Smart Security System 4K Series
on November 13, 2018
Posted by: Lerone T.
The picture quality is much better than my previous Swann System. The night picture is four times better.
Written by a customer while visiting swann.com
Customer Rating
5
Great system but a few flaws. Still worth a 5 star rating.
on December 27, 2018
Posted by: Marty
The picture quality is amazing. I went online and used there video tutorials to set it up. I set it up on a table in my house before i ran wires and mounted the cameras. Setup is simple if you follow the step by step video tutorial. The picture is amazing and the night vision is awesome! So far the few flaws that I have found are: 1. The instructions in the box are almost non-existent. 2. The mobile software for the iPhone is horrible. The image quality is horrible. I have a Nest camera and their mobile app stream very good! Why can't they make a better mobile viewing app? 3. The mouse has a cord. Come on people this isn't 2003. You can do better. 4. I also wanted to view my cameras on my laptop but they don't advertise a website or an app for that. I googled it and found it hidden away. This app is just as bad as the mobile app. I would think Swann could hire better software developers to create something that is user friendly and has a good quality stream (like Nest). But overall those few flaws do not warrant a lower rating. I would say it would be a 4.5 rating because of this inconvenient flaws.
Written by a customer while visiting swann.com
Customer Rating
5
Great features; wonderful quality with both phone and TV viewing; easy to install; awesome!
on September 27, 2019
Posted by: Anonymous
from Illinois
Frequency of use:Daily
Verified Purchase:Yes
We purchased this 8-camera, 16-channel 4K Ultra HD DVR Security System and have absolutely loved it. We don't have a 4K television yet, but the picture is still absolutely amazing with these cameras on television we have! Great pictures on phones too, and never ceases to send a notification at the first sign of movement. With the proper installation and taking time to adjust the many settings to fit your surroundings, we guarantee you will be happy with this system! It was easy to install and with the proper settings, the system is absolutely perfect!
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Greg6
from Lansing KS
Frequency of use:Daily
Verified Purchase:Yes
I bought this a month ago and wish I hadn’t. The cameras lose connectivity with the DVR. I must disconnect and reconnect for them to restart. They have agreed to replace one, but now another is doing it also. And they require the camera to be sent back before they will replace. I have installed the problem camera 2 stories high. And because their processes are so arduous I wish I had gone with someone else. The software on the DVR is not intuitive.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 2, 2020
Hello Greg6,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 4K Ultra HD DVR Security System. Based on the information provided, it is possible that the cameras are being operated outside of their operating temperature. We do offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration. If you have already taken any steps for troubleshooting please be sure to let the agent know.
Our customer support team can be reached at 1-800-627-2799 Monday - Friday 8:30 am - 5 pm PST.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 4K Ultra HD DVR Security System. Based on the information provided, it is possible that the cameras are being operated outside of their operating temperature. We do offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration. If you have already taken any steps for troubleshooting please be sure to let the agent know.
Our customer support team can be reached at 1-800-627-2799 Monday - Friday 8:30 am - 5 pm PST.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Poor mounting bracket design
on September 24, 2019
Posted by: Jamar
from AK
The mounting bracket on these cameras is poorly designed. I need to be able to physically adjust/point the camera vertically and horizontally to where I want it once it's mounted. This bracket only allows a 90 degree vertical adjustment in one direction which severely limits how you can mount this camera. The bracket should also have a 180 degree vertical adjustment so you can mount it from a ceiling if you wish.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience with our Swann Security cameras. This camera will have 3 different pivot points that can be adjusted.
Please see the link to the video below.
https://youtu.be/zKLjlbGhTi4?list=PLFLR9IWj3TYReRJtltAiI9oLA0sAeLPTx&t=144
We will keep your feedback in consideration moving forward with the future production of products.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience with our Swann Security cameras. This camera will have 3 different pivot points that can be adjusted.
Please see the link to the video below.
https://youtu.be/zKLjlbGhTi4?list=PLFLR9IWj3TYReRJtltAiI9oLA0sAeLPTx&t=144
We will keep your feedback in consideration moving forward with the future production of products.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Swann Smart Security System 4k
on March 13, 2019
Posted by: Osman O.
I have just purchased this product and am very pleased with it. After seeing my friend with the same system and how happy he was with it, I decided to go out and purchase one myself. It is a great system that is very easy to use. The installation was simple and quick, the 4K camera quality is fantastic both during the day and at night. It is an overall great product. I would recommend this to anyone.
Written by a customer while visiting swann.com
Customer Rating
5
New to me
on October 26, 2018
Posted by: Miron H.
So far I am satisfied with my new system. The only thing I feel is antiquated is the included mouse. In 2018 for $0 more it could/should be a wireless mouse.
Written by a customer while visiting swann.com
Customer Rating
4
Great Upgrade !
on October 2, 2018
Posted by: MIKE H.
The install was quick and simple.
Written by a customer while visiting swann.com