Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera (4-Pack) - Black/White
Average customer rating
3
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
2
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
2
50%of customers recommend this product.
(
3 out of
6)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera (4-Pack) - Black/White
Customer Rating
5
Wi-Fi Outdoor Security Camera 4 Pack 1080p Full HD with True Detect Heat-Sensing, Night Vision & Audio
on February 8, 2019
Posted by: marti
There has been mixed reviews about Swann products but I've got to say that it was very easy to install and connect. It also works very well but you do need a good wifi connection. If you want to put the cables through the wall, the hole is pretty large (25 mm drill in my case). So far so good. The notifications work well on my Iphone and the video quality is great. The App is not the best but realistically, I donlt know of any Apps that work well 100% of the time. Hopefully, they will last several years and not stop function after the 1 year warranty runs out!
Written by a customer while visiting swann.com
Customer Rating
3
Great for the most part... but no instructions or information on using the supplied ethernet cable...
on January 18, 2020
Posted by: Camera Man
from Behind the lens
Frequency of use:Daily
No instructions can be found in the box, on Swann's website, or on the internet, about how the camera works using the supplied ethernet cable. When I plug the ethernet cable into my router, the iPhone app can't locate the camera (yes, the other end of the ethernet cable is plugged into the camera...) Also, Swann should have a program, or a website that you can sign into, to view the camera on a desktop PC.
Other than that, the cameras are very clear when using the app. You can't pan or zoom the camera, as it's mounted to the base which screws into the wall.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , January 20, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are glad to know that you are happy with your most recent purchase of our Swann Outdoor Wi-Fi Cameras. We are sorry to hear that you are having issues locating the instructions for connecting this camera using the ethernet cable. This is a Wi-Fi camera. For this reason, the package will not include instructions on how to hardwire. For further assistance, we would recommend that you speak with our support team if you have not already.
We will be able to walk you through and have you connected within a few minutes.
We look forward to further assisting you to help earn your 5-star rating.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are glad to know that you are happy with your most recent purchase of our Swann Outdoor Wi-Fi Cameras. We are sorry to hear that you are having issues locating the instructions for connecting this camera using the ethernet cable. This is a Wi-Fi camera. For this reason, the package will not include instructions on how to hardwire. For further assistance, we would recommend that you speak with our support team if you have not already.
We will be able to walk you through and have you connected within a few minutes.
We look forward to further assisting you to help earn your 5-star rating.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Worker
from South
Frequency of use:Daily
Verified Purchase:Yes
There are three ambilacal cords coming from the camera which are to short. Network connection(if used direct toa router), reset button and power. If you install these through a wall you cant get to the reset button. The wifi stregth is showign between 91-100% on the cameras. You still cant view live pictures some times. But they are at a price point that you might expect a view glitches.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 26, 2020
Hello Worker,
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Swann Wifi Outdoor Security Cameras. The speed of your internet will contribute to the loading times when remotely accessing your cameras or playing back footage. Although the signal strength may be good, the internet speed may not meet the requirements. Your feedback is important to us and we want to be sure you have been assisted to the best of our abilities.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you,
JV
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Swann Wifi Outdoor Security Cameras. The speed of your internet will contribute to the loading times when remotely accessing your cameras or playing back footage. Although the signal strength may be good, the internet speed may not meet the requirements. Your feedback is important to us and we want to be sure you have been assisted to the best of our abilities.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you,
JV
Written by a customer while visiting swann.com
Posted by: Johnny boy
from Surrey
Frequency of use:Daily
Verified Purchase:Yes
Very happy with this purchase but just one little thing, I thought the wires from the camera could have been a bit longer to go through the wall as I wanted to position one of these cameras where I had a previous one with the hole already drilled but the wires wouldn't go all the way through other than that these are great cameras, we are using them wireless.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Clayton 321
from Weston-super-Mare
Frequency of use:Daily
Verified Purchase:Yes
The cameras are superb
I have 5 of these cameras and the installation was easy, the pairing was easy and the set up easy. Quality is very goid and the night vision is excellent very happy with the purchase
I have 5 of these cameras and the installation was easy, the pairing was easy and the set up easy. Quality is very goid and the night vision is excellent very happy with the purchase
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Man3sh
from London
Verified Purchase:Yes
Could not connect the camera to the Wi-Fi signal I did everything right still didn't work I should've read the reviews before I purchased this camera I would not recommend any Swann products
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 18, 2020
Hello Man3sh,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi Outdoor Security Camera 4 Pack. The Wi-Fi range can be up to 65ft / 20m but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi Outdoor Security Camera 4 Pack. The Wi-Fi range can be up to 65ft / 20m but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Migration is a total failure!
on June 29, 2020
Posted by: Arvid
from Arizona
Frequency of use:Daily
We have 9 of these installed on two homes. Attempted the migration on May 23.
Two cameras migrated to the new app. The other 7 have been hung up in the migration portal since May 23. Have made weekly calls in an attempt to get them migrated and operating, all to no avail.
The video in the new app is very jerky and mediocre at best. The worked excellent sine December 2018. Now, we are shopping for new systems, and guarantee they won’t be Swann.
Poor poor support.
Two cameras migrated to the new app. The other 7 have been hung up in the migration portal since May 23. Have made weekly calls in an attempt to get them migrated and operating, all to no avail.
The video in the new app is very jerky and mediocre at best. The worked excellent sine December 2018. Now, we are shopping for new systems, and guarantee they won’t be Swann.
Poor poor support.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 7, 2020
Hello Arvid,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi Outdoor Security Camera 4 Pack. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
In the meantime, please contact our support team and see how we can best assist.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi Outdoor Security Camera 4 Pack. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
In the meantime, please contact our support team and see how we can best assist.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com