Customer reviews from swann.com
Swann - 4580 4-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System
Average customer rating
3.9
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
15
4 Stars
5
3 Stars
1
2 Stars
3
1 Star
4
70%of customers recommend this product.
(
16 out of
23)
Customer Reviews for Swann - 4580 4-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System
Customer Rating
1
Fit for purpose
on February 17, 2021
Posted by: sartosa
from surrey
Frequency of use:Daily
Have had this system for under a year, which is still under warranty. Purchased Swann because they were well known and I thought their products would be reliable, although their reviews were not great they were the best of the worst. How wrong could I have been.
Cameras constantly failing, video going offline, now motion detection has stopped working.
Is this camera faults or DVR, who knows, its a matter of call them , try this, try that.
Teaching you to suck eggs.
At the end of any support calls its send it back and we will have a look, at your expense of course. They will not take your word for it.
Sorry I have no trust in your cctv system, and totally unhappy in your support.
It was not expensive, but you should still get a reliable product.
It has been a pain everytime it has gone faulty calling you, so I will count my losses and purchase a reliable product from another manufacturer.
Cameras constantly failing, video going offline, now motion detection has stopped working.
Is this camera faults or DVR, who knows, its a matter of call them , try this, try that.
Teaching you to suck eggs.
At the end of any support calls its send it back and we will have a look, at your expense of course. They will not take your word for it.
Sorry I have no trust in your cctv system, and totally unhappy in your support.
It was not expensive, but you should still get a reliable product.
It has been a pain everytime it has gone faulty calling you, so I will count my losses and purchase a reliable product from another manufacturer.
No, I would not recommend this to a friend.
Written by a customer while visiting swann.com
Customer Rating
5
PICTURES
on November 6, 2018
Posted by: Tommy B.
GREAT CAMERAS AND PICTURES
Written by a customer while visiting swann.com
Customer Rating
5
Easy Install
on April 29, 2019
Posted by: Rick9724
from Devon
Frequency of use:Daily
Easy set up and within 2 hours of camera 1 being up it caught a criminal !!!! Police were impressed with unit too.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Looked good on the box
on December 5, 2019
Posted by: Anonymous
from Sheffield
Frequency of use:Daily
Installed easy enough,picture quality isn’t as good as I would have thought. My internet is sky and I have a decent broadband speed,when viewing on my phone it buffers and that’s if I can get a picture. My blink wireless camera out performs my Swann in every way and I can view it from abroad and never buffers
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , December 9, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience with our Swann System. Based on the context provided, we would recommend loading the main-stream footage. This will improve the quality of the image but may reduce loading times. For the best experience, we would recommend both units be connected to a high-speed network.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience with our Swann System. Based on the context provided, we would recommend loading the main-stream footage. This will improve the quality of the image but may reduce loading times. For the best experience, we would recommend both units be connected to a high-speed network.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Not impressed
on May 5, 2020
Posted by: Pryla
from Newcastle
Frequency of use:Daily
Although the system does indeed have great vision, we're bitterly disappointed with the system. Only one camera records at anyone time. If there's a trigger motion, the other cameras don't record from other angles. There doesn't appear to be continuous record 24/7. Ie, a fox triggered one camera so it started to record. It moved infant of the next but wasn't picked up as 1st trigger camera was recording. We've purchased a Lorex system (fitted to business premises)in the past which is brilliant. We get a trigger and can review from any of the 5 cameras set up
No, I would not recommend this to a friend.
Response from swann.comBy Josh , Customer Service , May 15, 2020
Hello Pryla,
Thank you for reaching out to us with your feedback on our Swann 4 Camera 4 Channel DVR System. Based on the information provided, we will need to walk you through the set up of your system. This can be set to continuously recorder or based off of the PIR sensors. We have videos and online manuals to help set up your new system.
It doesn't seem you have reached out support team yet and we would like to be sure we can better assist you. Please contact us and we will have you configured within a few minutes.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us with your feedback on our Swann 4 Camera 4 Channel DVR System. Based on the information provided, we will need to walk you through the set up of your system. This can be set to continuously recorder or based off of the PIR sensors. We have videos and online manuals to help set up your new system.
It doesn't seem you have reached out support team yet and we would like to be sure we can better assist you. Please contact us and we will have you configured within a few minutes.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
DO NOT BUY!
on June 3, 2020
Posted by: Danielle
Wow. The only way to reset your password if you forgot it or mistyped it is to have a computer. The only computer I have is my work one and it won't let me install the software on my computer without my admins permission. So NOW I have to buy a computer
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 4, 2020
Hello Danielle,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience 4 Camera 4 Channel 1080p Full HD DVR Security System. Based on the information provided, you are correct. The password reset can only be done with a computer or Android phone. The MAC address is needed in order to reset the password of your device and this can only be done on a computer or Android device. We apologize for the inconvenience. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience 4 Camera 4 Channel 1080p Full HD DVR Security System. Based on the information provided, you are correct. The password reset can only be done with a computer or Android phone. The MAC address is needed in order to reset the password of your device and this can only be done on a computer or Android device. We apologize for the inconvenience. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
4-Channel 1080p DVR with 1TB HDD & 4 1080p Outdoor Night Vision
on September 7, 2018
Posted by: M.G.
Setup was easier than I thought it was going to be, and installation is not a lot of work. Choose your camera locations keeping your wire runs in mind, and you won't make yourself crazy trying to figure out how to get the cables to impossible places. Camera image is fantastic, DVR is pretty simple to use following the included setup guides. I fully expect to just "set it and forget it", hoping I don't need to ever review anything recorded, but it's nice to know that should something happen it will be documented, and the sight of the cameras alone is a good deterrent.
Written by a customer while visiting swann.com
Customer Rating
4
So far quality is good,would
on September 28, 2018
Posted by: Josh D.
So far quality is good,would have been nice to get an actual owners manual to explain how to set up and use. Shipping was a little slow
Written by a customer while visiting swann.com