Customer reviews from whirlpool.com
Whirlpool - 27" Built-In Double Electric Wall Oven - White
Average customer rating
4
(99 Reviews)
Rating breakdown 99 reviews
5 Stars
49
4 Stars
28
3 Stars
7
2 Stars
4
1 Star
11
76%of customers recommend this product.
(
71 out of
93)
Customer Reviews for Whirlpool - 27" Built-In Double Electric Wall Oven - White
Customer Rating
1
Interior Oven Finish
on November 12, 2019
Posted by: Jeanne Minn
from Minnesota
After baking an apple pie which bubbled over, we needed to clean our new oven for the first time. I had followed the manufacturer's instructions by not using aluminum foil to catch spills. After the oven had cooled, I wiped the bottom with water on a paper towel to remove any crumbs. I then set the oven to self-clean on medium. When the cleaning cyce was completed, the finish was taken off the bottom of the oven. With the glass door, the finish is very visible and looks terrible. Beware that this is NOT covered by the manufacturer's warranty. This is my fourth and last Whirlpool oven!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, November 14, 2019
Hey Jeanne Minn, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
I am very unhappy with this oven
on June 12, 2019
Posted by: Tracy1
from Alpharetta, GA
Gender:Female
This oven is a pain to operate. I am never sure if it is "turned off" because the fan is still operating and their is still heat coming from the oven. I press the upper button before I start and it sometimes defaults to the lower oven. ( the oven I never use) I don't even think it cooks correctly as things tend to burn if I leave them in according to cooking instructions.
No, I would not recommend this to a friend.
Response from whirlpool.comBy wilsoae, social care, June 17, 2019
Hi Tracy1, we're very sorry to hear about the frustrations regarding the Oven. We'd be glad to review them with you. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not user friendly
on July 10, 2021
Posted by: OR2021
from Salem, OR
[This review was collected as part of a promotion.] We’ve had nothing but issues with our brand new oven. Doesn’t shut off when we want, then other rimes shuts off on its own, and when opening the upper oven it throws the control screen out of wack and we can’t do anything with it for a while
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, July 21, 2021
Hey OR2021, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Written by a customer while visiting whirlpool.com
Customer Rating
4
Too Complicated
on April 23, 2019
Posted by: Jeff W2
from Arlington, Tx
Gender:Male
[This review was collected as part of a promotion.] I have now had the oven for about a month and not super happy. The features and wi fi capabilities seemed nice but in reality they complicate what should be fairly easy. I.e., there isn’t even a simple “off” button to know for sure if you shut it off. The oven does function well however, heats up nicely and looks great in our kitchen. Guess I am not yet ready to operate my oven from my tablet or my Alexa.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Terrible Touchscreen
on July 2, 2020
Posted by: Another Erin
from Indiana
[This review was collected as part of a promotion.] This was the only double wall oven that would fit our space without taking out cabinets. The actual function is fine if you can get the touchscreen to cooperate. If you open the upper oven door the escaping steam will turn the oven off, or on, or turn off the timer, or change the temp, etc. Ridiculous design flaw to not have a heat shield for the touchscreen. Also, the timer alarm is not loud enough to be heard from another room. Have to set an alarm on our phone or use the timer on our microwave oven. We have resorted to using our counter top toaster oven unless absolutely necessary.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Harrimm, Social Care, July 10, 2020
Hey Another Erin, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Always problems
on July 23, 2022
Posted by: Lisa
from Mississippi
[This review was collected as part of a promotion.] The oven has numerous issues. The issues aren't constant, but the display will start rapidly changing when opening the door, sometimes when opening the door when baking it will turn off when you walk away or change the temperature without you being aware of it. When trying to turn on the oven it will not respond sometimes and it takes numerous tries before it will work. All of this started about a week after the warranty ran out. I have only been using this oven 8 months.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Marie Q, Social Care Team, July 28, 2022
Hey Lisa,
We value your time and would like to look into the concerns with your Wall Oven. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
We value your time and would like to look into the concerns with your Wall Oven. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Inside first year...already broken
on October 14, 2019
Posted by: Dcmike
from Washington DC
Gender:Male
[This review was collected as part of a promotion.] Barely got a few uses out of this oven when I got a low cooling fan error. Then as expected i have to battle with the limited scheduling availability of whirlpool technicians to come to my house with an 8! Hour window, now I will have to take a day off work.., have not yet scheduled a time to get it fixed yet because of the terrible availability... overall don’t buy whirlpool
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, October 28, 2019
Hey Dcmike, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Touchscreen Hard To Operate
on November 12, 2020
Posted by: FortKnox
from Haugthon, LA
[This review was collected as part of a promotion.] My main concern was not receiving a user's manual with my unit. I was told that I would have to go on-line to find one and print. I feel that the user's manual should be included considering the cost of the unit. The touchscreen is difficult to use. It takes several tries to set a baking temperature, and it's frustrating. I would not recommend this model for older adults. Standard knobs and settings are easier to operate. I am looking forward though to using the cleaning element that is supposed to be using steam vs high temperatures.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com