Customer reviews from geappliances.com
Café - 36" Gas Cooktop, Customizable - Stainless Steel
Average customer rating
4.3
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
49
4 Stars
6
3 Stars
3
2 Stars
0
1 Star
8
83%of customers recommend this product.
(
53 out of
64)
Customer Reviews for Café - 36" Gas Cooktop, Customizable - Stainless Steel
Customer Rating
1
Finish on knobs has peeled off and one broke
on November 2, 2022
Posted by: Runningiron
from Arlington, TX
I a0ctually love my range, but the control knobs are terrible. The so-called stainless steel finish wore off the three most used knobs within a few months of use. Last week one of the knobs ' shaft broke, making it unusable. I've tried to find replacements , but have been unsuccessful. Right now I have to swap knobs around if I want to use the griddle.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
5
Response from geappliances.comBy Joyce@Cafe, Cafe_Appliances, November 4, 2022
Hello- Thank you for taking the time to share your experience. We are glad to hear you love your cooktop, but we are sorry that you are having these issues with your knobs. This is not what we want for you and apologize for your inconvenience. We'd like to get a little more information from you and will be reaching out via email soon. We appreciate your patience in waiting to hear from us. Thank you! Joyce@Cafe
Written by a customer while visiting geappliances.com
Customer Rating
1
Knobs frozen
on December 1, 2022
Posted by: Unhappy Dave
from Broken Arrow OK
One of the cheap plastic knobs will not turn. All are frozen the stem, can't pull them off to replace or repair.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, December 5, 2022
Hi there, we appreciate you taking the time to let us know how we are doing. We are so disappointed to hear that you are having issues with your control knobs, and we are very sorry for the headache this has been for you.
We would advise reaching out to our parts team for assistance with finding replacements for this knobs. They can be reached at 1-877-959-8688 Mon-Fri 8am to 8pm, Sat 8:30am-5pm ET.
We hope this information helps, and please feel free to let us know if there are any additional ways we can assist you in the future. -Elliot@GEA
We would advise reaching out to our parts team for assistance with finding replacements for this knobs. They can be reached at 1-877-959-8688 Mon-Fri 8am to 8pm, Sat 8:30am-5pm ET.
We hope this information helps, and please feel free to let us know if there are any additional ways we can assist you in the future. -Elliot@GEA
Written by a customer while visiting geappliances.com