Customer reviews from cafeappliances.com
Café - 36" Gas Cooktop, Customizable - Stainless Steel
Average customer rating
4.6
(303 Reviews)
Rating breakdown 303 reviews
5 Stars
231
4 Stars
43
3 Stars
14
2 Stars
6
1 Star
9
91%of customers recommend this product.
(
253 out of
277)
Customer Reviews for Café - 36" Gas Cooktop, Customizable - Stainless Steel
Customer Rating
3
Joy
on March 6, 2024
Posted by: Joy23
Love the cooktop but very disappointed with the knobs, I payed extra for the bronze finish, in a couple of months it began to chip off showing a white plastic. Such a major flaw, would like to replace them but they are too expensive and more than likely it would happen again
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, March 7, 2024
We definitely want to help out with the knobs. We're going to have one of our agents get in touch over email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Pretty good but not perfect
on May 1, 2024
Posted by: sc in ok
from OKC, OK
The build quality is very nice. Tri-ring burner goes out when at its lowest setting and we have not been able to resolve it. It also doesn’t heat like it should. Other than that the unit is nice.
I would recommend this to a friend!
Response from cafeappliances.comBy Michael, GE_Appliances, May 2, 2024
We’re happy to hear that you’ve been impressed with the build quality of your new cooktop, but we hate to hear that you’re having issues with the tri-ring burner on its low setting, and that your burners aren’t heating properly. We want to help. We recommend having this issue diagnosed by a qualified technician. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Poor quality
on June 18, 2024
Posted by: Racer
from Texas
Knobs are plastic so the plastic fake stainless steel just melts. The lettering on the cooktop is VERY fragile and just rubs off under normal cleaning and use.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, June 20, 2024
We hate to hear that the lettering on your new cooktop has left you less than impressed, and that you’ve had issues with knobs melting. This is not something we want or expect from our appliances, and we’ll be sure to forward your feedback to our product team so we can work to improve. We would like to help with your knobs. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love Cafe!!
on June 19, 2024
Posted by: Mayola1
Love all cafe appliances! Love the way they look and their features m. Great performance too!!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Perfect replacement for basic builder appliances
on June 27, 2024
Posted by: lj81
from La Quinta, CA
Problem, newly built home with 10-year warranty had basic appliances that did not meet my cooking needs. Any replacement had to install within current kitchen design with no changes to electrical/gas or builder warranty would be voided. I updated all my appliances to Cafe once the one year warranty on the original appliances had expired. This 36" gas cooktop replaced same from competitor that did not meet my needs and was a poor design. I ordered Cafe 36" gas cooktop with copper dials which turned out to be stunning. Two left burners with same output and grill settings was perfect for my Swiss Diamond grill which also fits this cooktop without overlapping the dials. Another plus, dials with light when on and having two power burners instead of only one. I also noticed that every burner lights immediately and so far has never gone out. Old cooktop took several attempts to light and I also had several times where burners went out when going to a low flame. My orginal cooktop was only 1-year old but this Cafe cooktop has proven to be superior in function as well as in design. I love it and highly recommend.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Generally good but problem with knobs
on August 4, 2024
Posted by: Mpl4000
from Okemos, MI
The cook top is great but there is something wrong with the knobs, the metal finish is rubbing off. For how expensive this appliance is, this should not be happening.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Poor appearance quality
on November 12, 2024
Posted by: HemiDad
from NC
We moved into our new home June 22, 2024. We went with the Cafe appliances so far no to happy with the appearance of the cooktop.
We are disappointed on the quality of the appearance of this cooktop, especially on the amount of money spent on it! The lettering is coming off from around the knobs, the knobs show wear and wow dose it show scratches!! This product is not meeting my expectations! The range itself operates as designed.
We are disappointed on the quality of the appearance of this cooktop, especially on the amount of money spent on it! The lettering is coming off from around the knobs, the knobs show wear and wow dose it show scratches!! This product is not meeting my expectations! The range itself operates as designed.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, November 14, 2024
We are going to forward your comments about the appearance and print over to our product team to review. We're always looking for ways that we can improve our appliances.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
New install
on November 13, 2024
Posted by: Lo34
Scratches from grates and steel is already discolored after 3 weeks.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, November 18, 2024
We'd like to help out with your grates and the scratches you have noticed. We suggest getting in touch directly with our service team for assistance. You can do so by calling 1-800-432-2737 or by visiting this link: (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting cafeappliances.com