Customer reviews from cafeappliances.com
Café - 36" Gas Cooktop, Customizable - Stainless Steel
Average customer rating
4.6
(303 Reviews)
Rating breakdown 303 reviews
5 Stars
231
4 Stars
43
3 Stars
14
2 Stars
6
1 Star
9
91%of customers recommend this product.
(
253 out of
277)
Customer Reviews for Café - 36" Gas Cooktop, Customizable - Stainless Steel
Customer Rating
3
Does the job, but doesn’t have the durability.
on May 9, 2022
Posted by: Jdgiersch
from Muskego,Wi
While I love the gas cooktop, it doesn’t clean easily without scratching the stainless surfaces. We use microfiber clothes and the only when necessary scrubby. After 2 years the stainless is ok; it’s scratched but not offensive, just annoying as an owner who sees the swirls. The cast iron grates and the flat top are holding up well. We do use them often.
The knobs on the other hand and little locked light are poorly made for such a “high quality” cooktop.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, May 11, 2022
Hello there, we appreciate you taking the time to leave us your feedback. It is clear how frustrating it would be to deal with some aspects of this cooktop not living up to your expectations, and we are so sorry for the frustration this has caused for you.
We would recommend checking out our cleaning guide for recommended guidance on the care of the cooktop. This can be found starting on page 9 of the use and care manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000965.pdf
We will also be passing along this feedback regarding the knobs to our design teams, and we appreciate the insight. If there are any ways we can assist you in the future, please feel free to reach out. -Elliot@Cafe
We would recommend checking out our cleaning guide for recommended guidance on the care of the cooktop. This can be found starting on page 9 of the use and care manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000965.pdf
We will also be passing along this feedback regarding the knobs to our design teams, and we appreciate the insight. If there are any ways we can assist you in the future, please feel free to reach out. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Cookin’ With Gas!
on August 3, 2020
Posted by: Jpbluzharp
from Yorktown Heights, NY
Switched over to this beautiful Cafe gas cooktop from another brand’s electric model. I could not be happier! What a beautiful cooking experience with five precisely controlled burners... I’m really loving “cookin’ with gas!”
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Waste of Money - Should give it Zero stars
on December 9, 2020
Posted by: Hbush
from Boca Raton, FL
Replaced my 30" cook top (from another manufacturer) with this piece of garbage. What a mistake. Installed in September 2019 - now 15 months later the cast iron grates are chipped (guess they aren't really cast iron). The brushed bronze knobs are plastic and peeling. The stainless scratches far to easily and is a huge pain to keep clean. And the topper is that yesterday I noticed that the light for the gas lock had fallen in the hole. GE should be ashamed of itself for letting this garbage out of the factory. Never mind putting the Cafe name on it.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, December 10, 2020
Hello Hbush-We are so sorry to hear you are having these issues with your cooktop. This is certainly not the ownership experience we want for you and your family. We have reached out to you via email and requested that you send us your details. We look forward to hearing back from you so we can assist you further. Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Faulty cooktop
on December 26, 2020
Posted by: Unhappy buyer
from Sacramento, Ca
Upon moving into our new home, 2 months ago, the grill top was broken. We requested and received a replacement left grill. Not 2 weeks later, the right side grill broke. We requested a replacement and we are still waiting to receive it in thy mail. My family was raised on GE appliances and normally it’s an outstanding product. However, we are really disappointed in this product.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Olga@Cafe, Cafe_Appliances, January 5, 2021
Hello - Thanks for your review. We apologize for the issues you've had with your cooktop and understand how this would be frustrating. Please feel free to reach out to us at: https://www.cafeappliances.com/support/contact-us#get-in-touch
We'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thanks for your feedback.
Olga@Cafe
We'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thanks for your feedback.
Olga@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beauty and function
on March 6, 2021
Posted by: cdukestokes
from Grand Bay, AL
Such simple lines but so functional! Also, such an easy install.
I would recommend this to a friend!
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances , March 8, 2021
Hello cdukestokes- Thank you for taking the time to share your review. This is such a beautiful model and we are so happy to hear you are loving it. We love that you're enjoying the functionality and that it was easy to install. The range looks amazing in your kitchen. We appreciate you sharing your photo. Please let us know if you have any questions in the future. We are here to help! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Looks and works great
on March 24, 2021
Posted by: Tozoche
from Washington, DC
Replaced a high-end thermador and I am much happier with this cafe. Looks better, functions better, and hopefully will have fewer problems than the thermidor did
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Love cooking on, but scratches easily
on May 25, 2021
Posted by: KHS10
from Latham
Love cooking on this cooktop, but it did scratch very easily
I would recommend this to a friend!
Response from cafeappliances.comBy Eliza@Café , GE Appliances, May 26, 2021
Hi there, it makes us so excited that you have chosen this fantastic gas cooktop for your home and are loving the versatile and advanced cooking performance that it offers! We are very sorry to hear that you're experiencing scratching and difficulty in maintaining the cooktop's surface, as we know this would be disappointing. We have shared your feedback with our design team for review and would also love to offer you some guidance in cleaning!
You can learn more about cleaning the cooktop surface and burner grates on pages 9-12 of your Use and Care Manual, seen here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80840-1.PDF.
You can also see helpful tips on maintaining the Stainless Steel and reducing the appearance of scratches in this support article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16574.
We truly appreciate you taking the time to share your review and hope that these tips help to improve your experience. Thank you for being a part of the Café Appliances family! -Eliza@Café
You can learn more about cleaning the cooktop surface and burner grates on pages 9-12 of your Use and Care Manual, seen here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80840-1.PDF.
You can also see helpful tips on maintaining the Stainless Steel and reducing the appearance of scratches in this support article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16574.
We truly appreciate you taking the time to share your review and hope that these tips help to improve your experience. Thank you for being a part of the Café Appliances family! -Eliza@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful Cooktop
on June 5, 2021
Posted by: Pamton
from Phoenix AZ
We had this installed in our new home. It looks amazing! I haven't had a gas cooktop in a long time so am getting used to cooking on gas again but I love how fast it heats up food, it's easy to clean and looks awesome.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com