Customer reviews from cafeappliances.com
Café - 36 inches - Externally Vented & Recirculating - Wall Range Hood - Stainless Steel
Average customer rating
4.4
(63 Reviews)
88%of customers recommend this product.
(
49 out of
56)
Customer Reviews for Café - 36 inches - Externally Vented & Recirculating - Wall Range Hood - Stainless Steel
Customer Rating
5
Looks Great
on February 17, 2021
Posted by: Kay21
from CA
I just had this installed today, looks great, but do you have a trim kit in the white matte to cover the gap from the ceiling?
I would recommend this to a friend!
Response from cafeappliances.comBy Vikki@Cafe, Cafe_Appliances, February 18, 2021
Hi Kay21 - Thank you for taking the time to post a review of your beautiful matte white Cafe canopy hood. We're thrilled you're pleased with the unit. We would need a bit more information regarding your existing installation including your ceiling height to be able to assist you further. Please contact us:
https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include a copy of your review, your name, address, phone number and the complete model and serial numbers for your vent hood. We look forward to hearing from you. Vikki@Cafe
https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include a copy of your review, your name, address, phone number and the complete model and serial numbers for your vent hood. We look forward to hearing from you. Vikki@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Looks Great!
on June 4, 2021
Posted by: Kioak
from CA, Roseville
I am so happy the Lennar company chose it in my brand new home.
It's a good choise of "Cafe - CVW73612MSS".
It's a good choise of "Cafe - CVW73612MSS".
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Sleek and Clean
on January 31, 2022
Posted by: LiChur
from TEXAS
I didn’t originally select this hood vent. I received due to back order of the original selected hood vent when building my house. I didn’t like it at first….seemed too modern for my taste. However since having I think it’s beautiful and love the design and lighting. Only bad side after a month a light bulb burnt out. Also the fan makes a noise only when on Lo—however could have something to do with installation. I have to say—this is bar far the most quite hood vent I have ever had in a home.
I would recommend this to a friend!
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, February 3, 2022
Hi, we appreciate you choosing GE Appliances and we're glad you're enjoying this Glass Canopy Chimney Hood. We're sorry it wasn't the one you originally chose, and we thank you for your patience throughout this process. We're glad to hear it could exceed your expectations with its quiet and efficient performance. Thanks for sharing and have an amazing day! -Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Looks pretty but loud and not really effective
on June 10, 2022
Posted by: MikiA
from Elk Grove, CA
Glass looks really pretty but not functional from a cleaning perspective. Installation by new home builder which said GE PRO install all their own appliances was really generic. It was installed REALLY high which reduces suction and easy usage. Also installed glass above side shelves??? Installer should have questioned if it was correct? Now grouted into backsplash. Also quite loud.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, June 13, 2022
Hello there, thank you so much for taking the time to reach out with this review. We can definitely understand how frustrating it would be to have this hood not quite function has expected, and we are so sorry for the inconvenience this has caused for you.
For a proper installation, the hood should be a maximum of 36" from the cooktop surface. It is also designed to be installed with no cabinets above. More information on this is available on page 2 of the installation instructions, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-2000063-1.PDF
Loud or unusual sounds may have occurred if the improper ducting has been used during installation. This hood requires 6” ducting to perform optimally. Using smaller duct pipe will cause reduced venting. Be sure that you minimize the duct run length and number of transitions and elbows.
We recommend reaching out to our factory service team to see if these issues can be addressed. They can be contacted by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and please feel free to let us know if there are any ways we can assist you in the future. -Elliot@Cafe
For a proper installation, the hood should be a maximum of 36" from the cooktop surface. It is also designed to be installed with no cabinets above. More information on this is available on page 2 of the installation instructions, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-2000063-1.PDF
Loud or unusual sounds may have occurred if the improper ducting has been used during installation. This hood requires 6” ducting to perform optimally. Using smaller duct pipe will cause reduced venting. Be sure that you minimize the duct run length and number of transitions and elbows.
We recommend reaching out to our factory service team to see if these issues can be addressed. They can be contacted by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and please feel free to let us know if there are any ways we can assist you in the future. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Been giving us problems
on October 29, 2023
Posted by: Aishazr
from Fort Lee, NJ
We moved into a newly constructed home with brand new cafe appliances. Unfortunately, the fan in this chimney hood makes loud noise only when on Medium and the left light constantly stops working on us. A little disappointing given the appliances were brand new. The builder has had people look at it multiple times, I’m assuming the guys worked for cafe appliances but the problem persists. We love cafe products and hoping you can help us resolve this. Thanks
Response from cafeappliances.comBy Devin, Café_Appliances, October 30, 2023
Good morning,
Thank you for taking the time to leave a review on your Café Appliances wall-mount canopy chimney hood. We are sorry to hear that the fan makes a loud noise when on medium, and the light has a tendency to stop working. This is certainly not normal operation, nor the quality that we expect. We recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
We have an excellent team of service technicians, and we are confident they can get this resolved for you. Thank you for your review! -Devin@Café
Thank you for taking the time to leave a review on your Café Appliances wall-mount canopy chimney hood. We are sorry to hear that the fan makes a loud noise when on medium, and the light has a tendency to stop working. This is certainly not normal operation, nor the quality that we expect. We recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
We have an excellent team of service technicians, and we are confident they can get this resolved for you. Thank you for your review! -Devin@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
2 werks working, then off!
on August 23, 2024
Posted by: Mvicent
from 33029
After 2 weeks both front lights went off.
This is unacceptable
This is unacceptable
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, August 26, 2024
We are so sorry to hear that your vent hood lights have gone out so quickly. We have provided some light replacement instructions on page 7 of the Owner's Manual at the link below. If any additional assistance is needed, we'd be more than happy to assist you.
https://products-salsify.geappliances.com/image/upload/s--5bwFup04--/ff509065bd8d299398d178f3f928e437aa0f8d84.pdf?_ga=2.32858558.1486248203.1724687439-507723860.1707936747
https://products-salsify.geappliances.com/image/upload/s--5bwFup04--/ff509065bd8d299398d178f3f928e437aa0f8d84.pdf?_ga=2.32858558.1486248203.1724687439-507723860.1707936747
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Placement of Duct Hole
on September 7, 2021
Posted by: Kumaar
from Frisco
Hello, We have selected the venthood for our new home and have a question on the placement of duct hole. In the instruction manual it says the model is vertical duct, will there be any performance reduction because the duct hole is on the wall, meaning the duct will take a 90 degree turn while venting out.
There is no need for return air as City threshold is 400CFM. Appreciate your response.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Not very efficient
on August 14, 2020
Posted by: Robi
from Folsom, CA
It works, but not very efficiently. The smell of cooking is noticeable in the entire house even if this equipment is turned on on maximum.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com