Customer reviews from cafeappliances.com
Caf - 30 in. Wide 5 Burner Built-In Gas Cooktop, Customizable with White LED Backlit, Heavy-Duty Knobs - Stainless Steel
Average customer rating
4.4
(197 Reviews)
Rating breakdown 197 reviews
5 Stars
141
4 Stars
29
3 Stars
6
2 Stars
9
1 Star
12
89%of customers recommend this product.
(
151 out of
170)
Customer Reviews for Caf - 30 in. Wide 5 Burner Built-In Gas Cooktop, Customizable with White LED Backlit, Heavy-Duty Knobs - Stainless Steel
Customer Rating
4
easy clean ,high grids
on April 25, 2026
Posted by: eddy 2
The only features it dose not have is the if flame is blown out it will not relight.
still a great product.
still a great product.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features
on March 27, 2026
Posted by: JDT1
Had same cooktop in another residence. Like the features so much bought another for new residence
Response from cafeappliances.comBy Sarah, Café _Appliances, April 7, 2026
Thank you for your loyalty to our brand! We're so glad to hear you love this cooktop so much, and appreciate its features. In addition to the other great features, we particularly love the included griddle that helps you to eliminate extra cookware, get the most out of your cooktop, and prepare more food at once.
We know this cooktop will keep serving your needs well and allowing you to prepare delicious food for many years to come. Enjoy!
We know this cooktop will keep serving your needs well and allowing you to prepare delicious food for many years to come. Enjoy!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Sleek design but controls could be better placed
on March 10, 2026
Posted by: Chris3275
Modern, sleek design. The central knob placement is the main “pain point” as it can interfere with large cookware; a vertical, side-aligned layout would improve functionality. The gas lock is a great safety feature. The Power Boil burner is versatile, going from very strong to delicate simmering. Stainless steel surface can easily scratch; even the heavy cast-iron grates can leave marks if not handled with care. To preserve the “new finish look” make sure to follow the manufacturer recommendations for cleaning.
I would recommend this to a friend!
Response from cafeappliances.comBy Julia, Cafe, March 31, 2026
We appreciate the feedback on the design of the central knob. We will be sure to share your thoughts with the product teams for further review. We're confident this cooktop will serve you well for years to come.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Extremely Disappointed – Poor Quality and Unaccept
on February 26, 2026
Posted by: Maryam
Extremely Disappointed – Poor Quality and Unacceptable Performance
I am beyond frustrated with this GE Profile gas cooktop. I purchased it two years ago, and from day one it has been nothing but problems.
The burners nobs started burning immediately. Now, after only two years — and very light use — one of the knobs is completely not working. This is unacceptable.
I am not someone who cooks heavily every day. I am a single person household and use the cooktop occasionally. How is it possible that a “reputable” brand like GE produces a product that fails this quickly?
For the price I paid, I expected durability, reliability, and quality. Instead, I received a defective and poorly made appliance that is already breaking down. A cooktop should last many years — not fall apart after minimal use.
This experience has seriously damaged my trust in GE as a company. I am extremely disappointed and honestly angry. A brand that markets itself as premium should stand behind its products and ensure basic functionality beyond two years.
I expect GE to take responsibility for this faulty product and provide a proper solution.
I am beyond frustrated with this GE Profile gas cooktop. I purchased it two years ago, and from day one it has been nothing but problems.
The burners nobs started burning immediately. Now, after only two years — and very light use — one of the knobs is completely not working. This is unacceptable.
I am not someone who cooks heavily every day. I am a single person household and use the cooktop occasionally. How is it possible that a “reputable” brand like GE produces a product that fails this quickly?
For the price I paid, I expected durability, reliability, and quality. Instead, I received a defective and poorly made appliance that is already breaking down. A cooktop should last many years — not fall apart after minimal use.
This experience has seriously damaged my trust in GE as a company. I am extremely disappointed and honestly angry. A brand that markets itself as premium should stand behind its products and ensure basic functionality beyond two years.
I expect GE to take responsibility for this faulty product and provide a proper solution.
Response from cafeappliances.comBy Tierra, Café_Appliances, February 27, 2026
We are sorry to hear that the knobs of your cooktop is no longer working. We want to help. Look for an email from us soon, as we'll need more information. Please reply at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Control Knobs Melt
on February 21, 2026
Posted by: cstoi
We purchased our cooktop a few years ago. Given the amount we paid for it, I am very disappointed in the quality of the control knobs. They are made of plastic. One melted with a year. Another has now melted. Buyer beware.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Diego, Cafe_Appliances, February 23, 2026
We want to help you with your cooktop knobs being melted. We are going to reach out via email to help you. Please reply at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Terrible control knobs
on January 13, 2026
Posted by: Liza71
from Okatie SC
Knobs 'stainless' peeling after 6 months. All
Bad now. Very disappointed
Bad now. Very disappointed
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Julia, Cafe, January 21, 2026
We'd like to help with your cooktop's knobs. We will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
very nice premium cooktop
on December 17, 2025
Posted by: quinn105
love the setup and center burner for stock pots. also love the dials that lite up. so far, it’s performed well.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Poor design and melted control knobs
on November 20, 2025
Posted by: GE_consumer1
[This review was collected as part of a promotion.] Our home was built in 2020, we are the second owners who purchased the house in April 2024. I am so unsatisfied with this cooktop. The burners are too close to the control knobs so that when you cook with a large frying pan, the heat of the pan melts the plastic knobs. The wording on the panel has also worn off so that you can no longer wee the high/low labels. I would not purchase the Cafe series in the future if we decide to replace this cooktop.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Cafe Appliances, November 21, 2025
Your feedback is important to us. We will pass these comments regarding the design and knobs to our product team to review.
If you need additional assistance with your cooktop, you can reach out to our Bodewell team at the phone number or link below.
833-426-3393 https://www.geappliances.com/ge/service-and-support/service.htm
If you need additional assistance with your cooktop, you can reach out to our Bodewell team at the phone number or link below.
833-426-3393 https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com