Customer reviews from cafeappliances.com
Café - 30" Electric Cooktop - Matte Black
Average customer rating
3.9
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
17
4 Stars
3
3 Stars
5
2 Stars
3
1 Star
3
61%of customers recommend this product.
(
19 out of
31)
Customer Reviews for Café - 30" Electric Cooktop - Matte Black
Customer Rating
4
Nice looking. Does not clean as easy as expected
on November 29, 2021
Posted by: Hone
from Ny
I feel it does not cook as well as my old electric range top. You use one range top and the whole range is dirty. It does not clean as easily as you would think.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
works great
on December 15, 2021
Posted by: Eddie1951
from Amherst
no problems and looks great. suites are needs just fine.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love it so far
on January 27, 2022
Posted by: Verna
from Pinetop, AZ
We love the style and functionality of the range. Hoping to get our countertops installed soon so we can enjoy the entire kitchen
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Great features
on May 17, 2022
Posted by: Godlydiva
from Philly
Worked well except the corner cracked and cannot be fixed without being replaced. After heating and cooling some stains remain.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, May 18, 2022
Hi there, thank you for taking the time to leave your feedback for us. We are very let down to hear that you have had the corner of your ceramic cooktop, and we can certainly imagine your frustration.
If you haven’t already, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and please feel free to reach out with any additional questions you may have in the future. -Elliot@Cafe
If you haven’t already, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and please feel free to reach out with any additional questions you may have in the future. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Absolutely worst purchase!
on July 25, 2022
Posted by: Jess42
from Dodge City, KS
I purchased a suite of 4 appliances and so far 2 of the four have broken. My refrigerator stopped working after only 3 weeks. It took nearly 10 months to get the first refrigerator only to break 3 weeks after using it. The cafe rep gave continuous pushback until finally agreeing to get me a new one. The replacement fridge was ordered in November and I just received that a few weeks ago in mid July. When I received it it wouldn’t work and the door was bent! A repairman was able to get it fixed but told me that the soldering job was the worst he’s ever seen and he’s been in business for over 40 years. He said it’s only a matter of time until it fails! Our cooktop was received in November and just broke after only 8 months! It started smoking and the heating element won’t get very hot. I’m waiting on word from the store as to what they can do. These parts are made very cheaply overseas and then assembled in the US so the “made in the US” claim is very misleading. These appliances are extremely expensive and GE cafe claims that they are high end but they are anything but that. Disappointed doesn’t even begin to describe how upset I am over this experience
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, July 27, 2022
Hi there,
Thanks for taking the time to leave a review. We hate to hear about all of the issues you've had with your fridge and now with your cooktop. We can certainly understand how this would be stressful for you and your family. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks for your patience in the meantime.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review. We hate to hear about all of the issues you've had with your fridge and now with your cooktop. We can certainly understand how this would be stressful for you and your family. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks for your patience in the meantime.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Prefer knobs to be on the side
on March 1, 2023
Posted by: Gbird
from PA
The cooktop itself is fine and the ability to select burner sizes is a big plus. I have two things I’m not fond of. First I am very short (4’11”) so reaching over knobs to stir something in the large center burner is cumbersome to me. Also when I need to use two large skillets they barely fit properly on burners Unfortunately we could not use a 36 inch cooktop
I would recommend this to a friend!
Response from cafeappliances.comBy Tierra@Café , GE Appliances, March 2, 2023
Greetings - We appreciate you posting this review.
This is good information that you shared. Thank you for letting us know about your experience so far. Your satisfaction is our top priority and everything mentioned will be taken into consideration.
Please see the article in the link below regarding pan size:
ELECTRIC RANGE & COOKTOP - INDUCTION COOKWARE SIZE AND SHAPE
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17368
We hope this is helpful. Thank you for choosing GE Appliances. We're always here when you need us.
Have a wonderful day. - Tierra@Café
This is good information that you shared. Thank you for letting us know about your experience so far. Your satisfaction is our top priority and everything mentioned will be taken into consideration.
Please see the article in the link below regarding pan size:
ELECTRIC RANGE & COOKTOP - INDUCTION COOKWARE SIZE AND SHAPE
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17368
We hope this is helpful. Thank you for choosing GE Appliances. We're always here when you need us.
Have a wonderful day. - Tierra@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Can not see the dial numbers
on August 15, 2023
Posted by: Dan0314
from Vancouver, Canada
I installed one of these stoves but you can not read the dial numbers. There's a light on the know but the numbers should light up too so you can see them or else can't see them.
Do the numbers have lights?
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Devin@Cafe, GE_Appliances, August 17, 2023
Good afternoon,
Thank you for taking the time to leave a review on your Café Appliances electric cooktop. We are sorry to hear that you are having a hard time reading the dial numbers. We're happy to provide clarification.
This cooktop has white LED backlit knob lighting with a beveled edge black glass surface. However, the numbers themselves do not have lights. We apologize for any dissatisfaction this causes.
Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. Thank you for your review, and for being a loyal Café Appliances Consumer.
-Devin@Café
Thank you for taking the time to leave a review on your Café Appliances electric cooktop. We are sorry to hear that you are having a hard time reading the dial numbers. We're happy to provide clarification.
This cooktop has white LED backlit knob lighting with a beveled edge black glass surface. However, the numbers themselves do not have lights. We apologize for any dissatisfaction this causes.
Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. Thank you for your review, and for being a loyal Café Appliances Consumer.
-Devin@Café
Written by a customer while visiting cafeappliances.com