Customer reviews from cafeappliances.com
Café - 30" Electric Cooktop - Matte Black
Average customer rating
3.9
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
17
4 Stars
3
3 Stars
5
2 Stars
3
1 Star
3
61%of customers recommend this product.
(
19 out of
31)
Customer Reviews for Café - 30" Electric Cooktop - Matte Black
Customer Rating
5
Cafe Appliances are THE BEST!!
on February 25, 2020
Posted by: Judy G
I have been a huge fan of Cafe Appliances for years. We remodeled our kitchen and put in a Cafe cooktop. It's beautiful. It's state-of-the-art. Will be installing other appliances by Cafe.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Had to return and exchanged for induction
on April 6, 2020
Posted by: GJColorado
from Grand Junction, Colorado
The burners had a very limited range of heat settings. By the time it was on 4 out of 10, it would burn whatever I was cooking. Only liquids could be heating at 4 or above. Within 1 month, I was unable to turn on the right front burner as the dial wouldn't work. It was also very hard to keep clean. The black surface showed every spot or swipe of the towel.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Looks great, works great
on May 12, 2020
Posted by: CC TomKat
from Cape Coral, FL
We replaced 20-year-old GE stovetop, oven and microwave. They all look great and work great too.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features
on May 29, 2020
Posted by: James T
from Zebulon NC
I purchased this several months ago works great, love the custom hardware.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
super versatile
on July 17, 2021
Posted by: Eflorespr62
from san juan, pr
it is great to have so many different sizes of burners to choose from.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Want to give this a 5 star but I can't right now
on July 18, 2021
Posted by: hendricksteam
from germantown, Tn
This is a beautiful cooktop for our remodeled kitchen. However we are disappointed and need GE to assist us with an issue that should not be occurring with a product of this stature.
When we attempt to turn the cooktop on, we are unable to do so, even when applying a large amount of pressure, which we shouldn't have to do. Every now and then the illumination will occur and allow us to turn one or two of the knobs, but this is currently unacceptable. GE, please help
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances , July 20, 2021
Hello- We are very sorry to hear you are having this issue with your cooktop. If you haven't already, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. We will be reaching out to you via email to get a little more information. We appreciate your patience in waiting. Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Want Something Else
on August 13, 2021
Posted by: Doc64
from orlando fl
A cooktop element was probably defective when I got it. Noticed a few weeks that the element was not working the way it should. I called for repair and it's scheduled in @ 10 days. On day of repair I was called by the tech who said it needed a new element and they would have to order it and he rescheduled for the following week. Why was not the need of new element handled (ordered) when I originally told them it was not working instead of making me wait another week. Element came in my mail. Waited all day of our appiontment for tech and he never showed or would call back with info on when he might show up. He was supposed to be there between 8-12. Got a call from another tech around 5pm who scheduled two days away but when he got there it was discovered that I received the wrong element despite the detailed description I gave the previous tech. So I'm another 10 days out to get this fixed. Hopefully..........
Besides al that none of the elements temperature settings agree with each other. The low setting on one is the temperature of medium on another.It's really hard to get the right temperature. The glass is so hard to clean and keep clean. The slightest touch of anything shows up and is difficult to remove well enough to where it does not show. If cooktops were not impossible to find now I would return this one.
Besides al that none of the elements temperature settings agree with each other. The low setting on one is the temperature of medium on another.It's really hard to get the right temperature. The glass is so hard to clean and keep clean. The slightest touch of anything shows up and is difficult to remove well enough to where it does not show. If cooktops were not impossible to find now I would return this one.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mike@Cafe, Cafe , August 18, 2021
Hi there,
We're awfully sorry to hear about the issues with your cooktop and with getting a service appointment. We certainly understand how infuriating that is. We do see that you have an upcoming service appointment and have confidence the tech will be able to resolve the issue. Please let us know if there's anything you need! Mike@GEA
We're awfully sorry to hear about the issues with your cooktop and with getting a service appointment. We certainly understand how infuriating that is. We do see that you have an upcoming service appointment and have confidence the tech will be able to resolve the issue. Please let us know if there's anything you need! Mike@GEA
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Simply Beautiful
on September 11, 2021
Posted by: Lovegirl
from Cincinnati
Love this cooktop its style and features are great.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com