Customer reviews from cafeappliances.com
Caf - 30" Built-In Double Electric Convection Wall Oven - Matte White
Average customer rating
4.8
(829 Reviews)
Rating breakdown 829 reviews
5 Stars
709
4 Stars
84
3 Stars
16
2 Stars
12
1 Star
8
97%of customers recommend this product.
(
675 out of
696)
Customer Reviews for Caf - 30" Built-In Double Electric Convection Wall Oven - Matte White
Customer Rating
2
Screen is horrible
on October 7, 2025
Posted by: Ali123
from Indiana
[This review was collected as part of a promotion.] The computer screen works 50% of the time. I wouldn’t suggest buying this
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Dianna, Cafe Appliances, October 8, 2025
We are sorry to hear that the control board has not been working properly on your unit. We suggest taking advantage of your warranty and reaching out to our Bodewell service team for additional help so they can properly diagnose the issue. They can be reached at the phone number and link here- 833-426-3393 https://www.cafeappliances.com/support/schedule-service
Written by a customer while visiting cafeappliances.com
Customer Rating
5
I love all of the different settings.!
on October 24, 2025
Posted by: tomfr
from Los Angeles, Ca
[This review was collected as part of a promotion.] So far, this oven has been great.! Heats up fairly quickly and cooks evenly.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features!
on October 25, 2025
Posted by: Melissadeon
[This review was collected as part of a promotion.] Our new double wall oven was just installed so we haven't had time to use it yet. But, it is absolutely stunning and has some really nice features!
I would recommend this to a friend!
Response from cafeappliances.comBy Cafe Appliances, October 31, 2025
We are excited for you to experience all the amazing features on your new Cafe appliance. We are honored to have you as a part of the Cafe family and think you will be happy with your new unit for many years!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Oven Review
on October 27, 2025
Posted by: RyanBJ
[This review was collected as part of a promotion.] My wife loves the little facts that the oven shows her on a daily basis.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Nice oven, poor factory quality control.
on November 20, 2025
Posted by: BanderSnatchi
from massachusetts
Nice oven. Works well and is well designed. Would like it more if there was a way to set a max temperature while broiling rather than just hi/lo. Would have given it 5 starts except that it took getting the oven completely replaced three times with the old ones being returned. The first two ovens had shelves would not fit into the oven without scraping the paint off the insides of of the oven cavity. Every time you moved the racks, you had to wipe paint shaving off the bottom of the oven and could see bare metal on the oven walls where the shelves had scrapped. This is a known issue with a service bulletin having been issued by GE. GE sent some "new" narrower racks that were supposed to solve the problem but they were no better. The third and final oven is actually wider inside by about 1/8" so the issue for us was the oven, not the racks. GE was pretty good about working with us and wholesale replacing the oven but indicated that the third time was the limit. Luckily it worked. We had purchased other matching kitchen appliances and were concerned that a third party oven was not going to match the other GE Cafe appliances. If the third oven had the same rack fit issue, GE indicated that returning the other kitchen appliances was not an option as there was nothing wrong with them.
Response from cafeappliances.comBy Cafe Appliances, November 21, 2025
We are sorry to hear that initially you had some issues with your unit but are glad to hear this has since been resolved. If we can help with anything else feel free to reach out and let us know.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Having Issues
on November 28, 2025
Posted by: Emilie
from Staten Island, NY
[This review was collected as part of a promotion.] I have used this oven twice so far & it doesn’t shut off after clicking cancel to end cooking. I have to shut off breaker to reset it. Am I doing something wrong? What’s the issue? Does anyone else have this problem?
Response from cafeappliances.comBy Cafe Appliances, December 2, 2025
We would like to help and provide some guidance. You have the option to turn off your unit on the display as well as through the Smart HQ App when your unit is connected to Wi Fi. More information about your settings can be found in your manual page 7 at the link below.
https://products-salsify.geappliances.com/image/upload/s--h7JdT-CX--/2deb840df60c4529af0af23ccfe27fdbd2cdb480.pdf
If you find that you are still having trouble shutting off your unit, we would recommend reaching out to our Bodewell team at the phone number and link below.
(833-426-3393)
https://www.cafeappliances.com/support/schedule-service
https://products-salsify.geappliances.com/image/upload/s--h7JdT-CX--/2deb840df60c4529af0af23ccfe27fdbd2cdb480.pdf
If you find that you are still having trouble shutting off your unit, we would recommend reaching out to our Bodewell team at the phone number and link below.
(833-426-3393)
https://www.cafeappliances.com/support/schedule-service
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Extremely disappointed
on December 15, 2025
Posted by: L3tdown
For the 2nd Christmas season in a row, the only two that we have had with this expensive double french door oven, and the touch screen is going out AGAIN! I wouldn't recommend this series to anyone, even if you have it to me for free
Response from cafeappliances.comBy Sarah, Café _Appliances, December 17, 2025
We're sorry to hear you've had a recurring issue with the touch screen, and we'd like to assist with this situation. We recommend disconnecting the wall oven from power for a couple of minutes before reconnecting, to reset it. More troubleshooting regarding what to try if the screen isn't working is available on page 23 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--h7JdT-CX--/2deb840df60c4529af0af23ccfe27fdbd2cdb480.pdf
If you aren't able to address this with troubleshooting and think service is needed, our Bodewell team is available at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can also be scheduled online at this link: https://www.cafeappliances.com/support/schedule-service
We will also be reaching out over email to discuss this situation with you further. Please respond at your earliest convenience, so we can help reach a solution.
If you aren't able to address this with troubleshooting and think service is needed, our Bodewell team is available at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can also be scheduled online at this link: https://www.cafeappliances.com/support/schedule-service
We will also be reaching out over email to discuss this situation with you further. Please respond at your earliest convenience, so we can help reach a solution.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Oven lining is fragile
on December 15, 2025
Posted by: RobJ
from Robinson Township, PA
[This review was collected as part of a promotion.] The oven lining is easily scratched. The oven racks do not slide smoothly, scratching the oven lining. Sold as a premium line of appliances, but they just don’t seem to deliver on that promise.
Response from cafeappliances.comBy Sarah, Café _Appliances, December 17, 2025
We'd like to address this issue you've had with racks sticking, and the oven lining getting scratched. After reviewing our system, we see you have a case and have addressed this situation with a member of our team. We've updated your case with your review, and we're confident in the resolution suggested by your case manager.
Written by a customer while visiting cafeappliances.com