Customer reviews from cafeappliances.com
Caf - 36 inches - Externally Vented & Recirculating - Wall Range Hood - Matte Black
Average customer rating
4.4 out of 5
4.4
(63 Reviews)
Open Ratings Snapshot
Rating breakdown 63 reviews
5 Stars
46
4 Stars
8
3 Stars
2
2 Stars
5
1 Star
2
88%of customers recommend this product. 
(
49 out of 56
)
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Customer Reviews for Caf - 36 inches - Externally Vented & Recirculating - Wall Range Hood - Matte Black
Customer Rating
1 out of 5
1
2 werks working, then off!
on August 23, 2024
Posted by: Mvicent
from 33029
After 2 weeks both front lights went off.
This is unacceptable
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, August 26, 2024
We are so sorry to hear that your vent hood lights have gone out so quickly. We have provided some light replacement instructions on page 7 of the Owner's Manual at the link below. If any additional assistance is needed, we'd be more than happy to assist you.

https://products-salsify.geappliances.com/image/upload/s--5bwFup04--/ff509065bd8d299398d178f3f928e437aa0f8d84.pdf?_ga=2.32858558.1486248203.1724687439-507723860.1707936747
Written by a customer while visiting cafeappliances.com
Customer Rating
5 out of 5
5
Great Vent hood
on July 2, 2024
Posted by: Big Frank
Nice looking unit. I like the option of venting out or not. Great fan speed.
Written by a customer while visiting cafeappliances.com
Customer Rating
2 out of 5
2
Makes Noise exactly after a year.
on June 19, 2024
Posted by: Vin25
from Folsom, California
It is making noise exactly after a year, Flap noise. The Builder says they cant fix it. Not sure what needs to be done. Have always kept it clean and now facing this.
Model #: CVW73612MSS
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, June 20, 2024
We would like to help with your hood. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1 out of 5
1
Works fine but fan motor is the main culprit.
on April 3, 2024
Posted by: beagle81
from California
This unit was installed in our newly built home. After almost 2 years, the motor died and is now out of warranty. Upon checking the parts page and looking at the reviews. The motor is the issue. It's a design flaw that GE fails to acknowledge. There's a lot of reviews even stating after getting the motor replace. The motor will still fail after 2 - 2.5 years of use. GE is no longer a quality product, will be looking to get this hood replaced by a more reputable brand.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, April 5, 2024
We would like to help with this vent hood. We understand the importance of an appliance operating for a long time, and we will be sure to pass this feedback regarding the motor along to our product team for review as we're always looking for new ways to improve our products.
Written by a customer while visiting cafeappliances.com
Customer Rating
4 out of 5
4
Decent vent hood
on March 23, 2024
Posted by: DerrickGreen
from Roseville, CA
Decent vent hood. Our light bulbs last months before needing to be replaced. Bulb replacement is not too hard, but can be a little tricky. One of the small glass covers over one of the light bulbs has a crack across it.
I'm not sure if GE sells replacement covers for the lights.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5 out of 5
5
Looks and works great!
on February 29, 2024
Posted by: Hood
I'm overall very pleased with this purchase. Value, Look, and Function have all meet my expectations.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3 out of 5
3
Been giving us problems
on October 29, 2023
Posted by: Aishazr
from Fort Lee, NJ
We moved into a newly constructed home with brand new cafe appliances. Unfortunately, the fan in this chimney hood makes loud noise only when on Medium and the left light constantly stops working on us. A little disappointing given the appliances were brand new. The builder has had people look at it multiple times, I’m assuming the guys worked for cafe appliances but the problem persists. We love cafe products and hoping you can help us resolve this. Thanks
Response from cafeappliances.comBy Devin, Café_Appliances, October 30, 2023
Good morning,

Thank you for taking the time to leave a review on your Café Appliances wall-mount canopy chimney hood. We are sorry to hear that the fan makes a loud noise when on medium, and the light has a tendency to stop working. This is certainly not normal operation, nor the quality that we expect. We recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht

We have an excellent team of service technicians, and we are confident they can get this resolved for you. Thank you for your review! -Devin@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5 out of 5
5
Cafe Hood
on August 28, 2023
Posted by: AshleeMM
I bought all Cafe appliances and love them. The hood goes perfect in the kitchen.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, August 30, 2023
Hi,


We appreciate your loyalty to Cafe! It's great to hear you're enjoying this vent hood and we're glad to have you with us. Thanks for the review!




-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
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