Love the unit, only had a broken glow rod when I bought it. Called customer service and after a few hiccups I had the part sent to me and now that it is fixed everything is working as it should. only down side is the oven has an odd cold spot in it- we just have to rotate baked goods 2 times instead of the standard one rotation halfway through baking. Otherwise the unit works as expected.
The anti-tip bracket should be redesigned to keep the range closer to the back wall. The installer could not install the bracket because it kicked the range several inches away from te back wall. It is possible that the installer did not know how to install the bracket.
I bought this sized stove for yurt-living (21' round space) and I've been extremely pleased. The burner surface is firm, it heats up my food fast, it's easy to clean, the oven size is small but meets my needs (glad for the 2 shelves), and the size is perfect. I have two suggestions though. The knob for the oven doesn't have enough numbers on it (ex - the only actual numbers are the 100s: 100, 200, 300, etc). It would be really helpful to have more markers for in between (ex - 325, 350, 375). That said, I'll get used to it and make it work but it seems like it would have been an easy thing to include so I don't have to make the marks myself on the knob. The other is an oven light; I can live without it but the stove was not inexpensive and it would have been really helpful. Overall? Happy.