Hi there, thank you for choosing a Hotpoint range for your home and reaching out to us for help! We are terribly sorry to hear that you are having issues with burner discoloring and in ordering the range model that you wished for from your dealer. This certainly isn't the performance or experience that we would wish for you and we sincerely apologize for the disappointment. Your feedback is very valuable to us and we have shared your concerns with our team for review and improvement.

We have looked into this for you and are thankful to see that you have been working with our Consumer Relations department. We have shared this review with your case manager so that they are updated on the status of your situation and would encourage you to continue to work with them for guidance in this. Our case managers are very helpful, and we are optimistic that they will be able to offer you assurance in this situation. We sincerely hope for the chance to improve your experience and restore your trust in us. All the best! -Eliza@Hotpoint