Customer reviews from Samsung US
Samsung - Samsung-Chef Collection 36" Fingerprint Resistant Built-In Gas Cooktop-Matte Black Stainless Steel - Fingerprint Resistant Matte Black Stainless Steel
Average customer rating
1
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
0%of customers recommend this product.
(
0 out of
2)
Customer Reviews for Samsung - Samsung-Chef Collection 36" Fingerprint Resistant Built-In Gas Cooktop-Matte Black Stainless Steel - Fingerprint Resistant Matte Black Stainless Steel
Customer Rating
1
Warning Don’t Buy This Cooktop
on February 10, 2021
Posted by: CJTX
from Austin, TX
the silicone rubber feet on the bottom of the grates are glued on and in time fall off. causing them to rub metal to metal, scratching the stainless sufacee. it can also cause the grates to shift while movinge heavy pots on the surface. if multiple feet fall off adjacent grates and if a pot of hot oil shifts while moving another heavy pot it could cause oil to spill from the shift causing a fire. samsung doest sell these cheap silicone ruber feet, they want you to buy the whole new grate at over on hundered a peaice depending on the grate! i talked to them these rubber pieces can’t cost more than fifty cents ea max, but they dont sell them. if yours fell off call consumers reports or underwriters laberatories!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, February 11, 2021
I'm sure if you just wanted to get the rubber feet for the grate, you could from a third party. But we recommend replacing the entire grate for precaution. If you have any follow-up questions, feel free to talk to our Social Media team by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142954545
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142954545
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Quality Knobs
on October 29, 2021
Posted by: Robert
from Tacoma, WA
All 5 burner knobs have cracked/broken in just over two years of ownership. Manufacturer defect in material, design and construction. Poor quality.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, November 5, 2021
We're sorry to hear you were less than satisfied with your range. We pride ourselves on our products and the high-quality standards we maintain. To help with this concern, we knob covers our customers can purchase in the link below. You can even purchase replacements knobs for the range by visiting Samsungparts.com. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Written by a customer while visiting Samsung US