Customer reviews from swann.com
Swann - 4K Dome IP Surveillance Camera - White
Average customer rating
3.9
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
5
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
1
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for Swann - 4K Dome IP Surveillance Camera - White
Customer Rating
5
This camera has many great features and the clarity is substantial
on May 7, 2020
Posted by: Revo
from Noosa Australia
Frequency of use:Daily
I brought 4 cameras a while back, I did have trouble finding a HD network video recorder. Once I got the right one, it’s is super the cameras work so good with its quality features. Try one or more you won’t be disappointed
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Not weather prof.
on March 15, 2020
Posted by: AU2607
from Australia
Frequency of use:Daily
About a year old and has water behind the lense.It was mounted under an eve and not in direct rain.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , March 18, 2020
Hello AU2607,
Thank you for reaching out to us with your feedback. We are sorry to hear about the issues you are having with our Swann 4K Ultra HD Camera. Based on the information provided, this camera may have been operated outside of its operating temperature. This can/will lead to permanent damage. This camera has an operating temperature of -22°F ~ 131°F or -30°C ~ 55°C.
We offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration. Please contact us for further assistance.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us with your feedback. We are sorry to hear about the issues you are having with our Swann 4K Ultra HD Camera. Based on the information provided, this camera may have been operated outside of its operating temperature. This can/will lead to permanent damage. This camera has an operating temperature of -22°F ~ 131°F or -30°C ~ 55°C.
We offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration. Please contact us for further assistance.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
This is not a stand alone camera
on June 14, 2018
Posted by: Jake
Apparently this will only work with an NVR. They refer to an NVR a few times on the description above, they just never state it only works with an NVR. I just assumed all IP cameras were capable of being independent. All IP cameras I have used in the past were. I learned something today. Because I don't have an NVR and it didn't explicit tell me to get one I have no way of using this device. Frustrating.
Written by a customer while visiting swann.com
Customer Rating
2
Swnhd-886msd where Are the infrared lights and how do you activate them.
on March 24, 2019
Posted by: 21chip
from Waterford Michigan
Frequency of use:Daily
I bought two of these cameras because it says it has infrared lights that is stated on web site. I cannot see how to activate or where the LED lights are. In Complete darkness they do not activate and you cannot see red leds. Anybody else experienced this or how do you activate them? 4k in day or night is not the best iv ever seen. When cars drive by they jump by. not smooth. I will be calling Customer Support Monday.
Response from swann.comBy Josh V., Customer Service, October 24, 2019
The IR LEDs are around the lens of the camera. They should turn on automatically once it gets dark or when light around the camera is low. Please contact our 24/7 technical support team in order to troubleshoot the cameras. Keep in mind you must be with or near the system when calling technical support
Written by a customer while visiting swann.com
Customer Rating
5
Great camera
on May 28, 2018
Posted by: Michael H.
Great camera
Written by a customer while visiting swann.com
Customer Rating
5
I have not had the
on November 4, 2018
Posted by: Louis M.
I have not had the opportunity to install my Swann system as of yet
Written by a customer while visiting swann.com
Posted by: Eagle
Verified Purchase:Yes
Very good quality
Response from swann.comBy LV, Customer Support, May 4, 2023
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you need assistance, please visit our support page on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
your feedback is important to us.
LV - Swann Team
https://support.swann.com/s/
your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Posted by: Russ from VA
Verified Purchase:Yes
Refurbished cameras were just like new… glad to buy a couple spares since these cameras with advanced capabilities are going away…
Response from swann.comBy LV - Swann Team, January 14, 2025
Hello Ross from VA,
Thank you for your feedback! We're thrilled to hear that the refurbished cameras met your expectations and felt like new. It's always a great idea to have spares, especially with advanced capabilities like these. If you ever need assistance or have any questions, feel free to email us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team
Thank you for your feedback! We're thrilled to hear that the refurbished cameras met your expectations and felt like new. It's always a great idea to have spares, especially with advanced capabilities like these. If you ever need assistance or have any questions, feel free to email us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com