Customer reviews from otterbox.com
OtterBox - Prefix Case for Motorola MOTO E5 Play - Black
Average customer rating
4
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
21
4 Stars
5
3 Stars
3
2 Stars
3
1 Star
4
85%of customers recommend this product.
(
29 out of
34)
Customer Reviews for OtterBox - Prefix Case for Motorola MOTO E5 Play - Black
Posted by: Neets
Verified Purchase:Yes
I actually purchased this thinking it would come with the screen cover. So I was disappointed. However it seems to be a good fit and a good purchase.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chambu
Verified Purchase:Yes
The color is not the way the picture shows it is too ugly
Response from otterbox.comBy OtterBox, Customer Service Team, April 19, 2019
Hi Chambu,
We apologize that you were so disappointed in the style for this Prefix series! Although we do our best to display the most accurate representations of our case designs online, unfortunately, certain screens and monitors sometimes display things differently. The good news is, regardless of color, the case is ready to protect your Motorola at all costs! If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll gladly do what they can to help out!
Sincerely,
OtterBox Customer Service Team
We apologize that you were so disappointed in the style for this Prefix series! Although we do our best to display the most accurate representations of our case designs online, unfortunately, certain screens and monitors sometimes display things differently. The good news is, regardless of color, the case is ready to protect your Motorola at all costs! If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll gladly do what they can to help out!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Pepe
Verified Purchase:Yes
Bought it week ago and didn't even get to use it 2 days
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 24, 2019
Hi Pepe,
We are sorry that your Prefix Series didn’t go the distance. Thankfully, we can easily replace that case through our warranty. Simply click on the link below to get a warranty replacement lined up!
https://www.otterbox.com/en-us/warranty-claim
Sincerely,
OtterBox Customer Service Team
We are sorry that your Prefix Series didn’t go the distance. Thankfully, we can easily replace that case through our warranty. Simply click on the link below to get a warranty replacement lined up!
https://www.otterbox.com/en-us/warranty-claim
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: BlackCat
Verified Purchase:Yes
It fit the phone perfectly! And the buttons on the side are easy to press. Otterbox cases are absolutley the best.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bernie
Verified Purchase:Yes
I am really happy with my OtterBox phone cover. It is nice and sturdy and fits perfectly.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: bobjrw
Verified Purchase:Yes
I have purchased the otter box products for all my devices and have been completely satisfied. I believe it is the best there is.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: David
Verified Purchase:Yes
very good , thought i might be getting a case with front screen protection , but i reckon i just ordered the wrong case for that
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , October 9, 2019
Hi, David!
We're sorry to hear about any confusion with your recent purchase! While we do have some case designs with a built-in screen protector, the Prefix Series is not one of those. We don't currently have any case options with built-in display protection for your device, but we'll be sure to get your feedback passed up the ladder. In the meantime, if you run into any issues with your OtterBox, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about any confusion with your recent purchase! While we do have some case designs with a built-in screen protector, the Prefix Series is not one of those. We don't currently have any case options with built-in display protection for your device, but we'll be sure to get your feedback passed up the ladder. In the meantime, if you run into any issues with your OtterBox, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: randlebhz
Verified Purchase:Yes
It was bought as a way to keep my sister from cracking her phone. So far it is durable and holding up. Will order another one for my son when he gets his new phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com