Customer reviews from otterbox.com
OtterBox - Prefix Case for Motorola MOTO E5 Play - Smoky Clear
Average customer rating
4
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
21
4 Stars
5
3 Stars
3
2 Stars
3
1 Star
4
85%of customers recommend this product.
(
29 out of
34)
Customer Reviews for OtterBox - Prefix Case for Motorola MOTO E5 Play - Smoky Clear
Posted by: Just me
Verified Purchase:Yes
I wanted the Defender but unfortunately it seems it's not manufactured for Moto E5 Play. Nonetheless, this case is very good. Excellent build quality. I like the lip around it that lets me easily hook my thumb on it to pull from my pants pocket. Please consider making a Defender series model. I would buy it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Beverly
Verified Purchase:Yes
Bought it for my husband, he’s a drop everything kinda guy, he’s dropped it twice since he got the otter box, it wo4ks, trust me , it works.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Hobbit
Verified Purchase:Yes
I have difficulty pushing the side buttims but I will get accustomed to it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Easy Ed
Verified Purchase:Yes
The Otter Box meets/exceeds expectations. Installation was simple and it fit the phone perfectly. I rest easy knowing that Otter Box protects the phone 24/7. It is an insurance policy well worth the investment.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Phonemusician
Verified Purchase:Yes
I like the strong case for protection. However, the power and volume buttons are extremely difficult to press with this OtterBox case. Please fix this in your engineering department.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 24, 2019
Hey there Phonemusician,
It's awesome to hear that this Prefix series is successfully safeguarding your device, but we apologize that the side buttons have been acting a little stubborn lately! Not to worry - after some time and use, that material should start to relax and feel more comfortable. If the tenacity persists or just becomes too frustrating, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to take a closer look!
Warmly,
OtterBox Customer Service Team
It's awesome to hear that this Prefix series is successfully safeguarding your device, but we apologize that the side buttons have been acting a little stubborn lately! Not to worry - after some time and use, that material should start to relax and feel more comfortable. If the tenacity persists or just becomes too frustrating, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to take a closer look!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: LadybugDi
Verified Purchase:Yes
I am happy with my purchase, but there's one tiny thing that's keeping me from giving it 5 stars. The part that covers the power button and volume adjustment is hard to use. You have to push really hard to make contact. It's just not easy to use.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Crus
Verified Purchase:Yes
Why is this OtterBox cover not as durable as the other OtterBox covers for Samsung iIphones. It dies not have that hard shell as well as the rubber shell for better impact.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 19, 2018
Hi Crus,
We apologize that this Prefix series isn't quite meeting expectations! True, this case style is a one-piece design that provides slim, pocket-friendly protection. Unfortunately, this is the only type of case that we currently offer for this specific device. That being said, we'll be happy to pass your feedback along to our product design team for future consideration. If you have any additional questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll dive right into some answers!
Cheers,
OtterBox Customer Service Team
We apologize that this Prefix series isn't quite meeting expectations! True, this case style is a one-piece design that provides slim, pocket-friendly protection. Unfortunately, this is the only type of case that we currently offer for this specific device. That being said, we'll be happy to pass your feedback along to our product design team for future consideration. If you have any additional questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll dive right into some answers!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: N5MBQ
Verified Purchase:Yes
Have had this a little more than a week but know that I can depend on it to protect my wife's phone. She is hard on phones. Was surprised it did not come with a screen protector.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com