Customer reviews from otterbox.com
OtterBox - Commuter Case for Motorola Moto G6 Play - Black
Average customer rating
3.4
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
18
4 Stars
10
3 Stars
6
2 Stars
8
1 Star
9
56%of customers recommend this product.
(
27 out of
48)
Customer Reviews for OtterBox - Commuter Case for Motorola Moto G6 Play - Black
Posted by: Berwacky
Verified Purchase:Yes
The on/off switch and auxiliary plug hole do not align with my phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 11, 2018
Hey there Berwacky,
We genuinely apologize about any misunderstanding concerning this Commuter series and its compatibility. Unfortunately, this case is only considered compatible with the Moto G6 Play, and not the Moto G6, which is why the unit struggled to fit well with your device. We're always looking for new product ideas, and we'll be more than happy to pass your feedback along to our design teams for future consideration. In the meantime, our friendly Otters are ready to help you out with a simple return process, so please feel welcome to give them a call at 1-855-688-7269, and they'll get this set up for you right away!
Sincerely,
OtterBox Customer Service Team
We genuinely apologize about any misunderstanding concerning this Commuter series and its compatibility. Unfortunately, this case is only considered compatible with the Moto G6 Play, and not the Moto G6, which is why the unit struggled to fit well with your device. We're always looking for new product ideas, and we'll be more than happy to pass your feedback along to our design teams for future consideration. In the meantime, our friendly Otters are ready to help you out with a simple return process, so please feel welcome to give them a call at 1-855-688-7269, and they'll get this set up for you right away!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Amyjo
Verified Purchase:Yes
I can't use it. I have a not g6. It was a waste of my money.
Response from otterbox.comBy Otterbox, Customer Service Team, July 20, 2018
Hey Amyjo,
We so apologize about any confusion surrounding this Commuter series! True, this case is specifically only engineered for the Moto G6 Play, and is not considered compatible with any other devices. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll gladly help you out with a return!
Best,
OtterBox Customer Service Team
We so apologize about any confusion surrounding this Commuter series! True, this case is specifically only engineered for the Moto G6 Play, and is not considered compatible with any other devices. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll gladly help you out with a return!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Tinker2565
Verified Purchase:Yes
I love otter box. It's the only brand I rely on and brag about. But I have been frustrated in the past that otter isn't made for every type of phone. Now the only option I had with my new phone was this commiter version. 1) it has no front protecter and worse of all 2) the holes don't match up. I have to take the case of to use cords. I had to learn to push on another area to use on and off and volume. I got it out of the mail on my way out of town for a hiking trip. I have to use it but I really want a new one that fits correctly.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 21, 2018
Hey Tinker2565,
We're so sorry to hear that this Commuter series is having trouble finding the perfect fit! Do you possibly have a different device other than the Moto G6 Play? This would explain the misalignment going on between the case and the phone functions. Either way, please feel welcome to call our detective Otters at 1-855-688-7269, and they'll gladly examine this further. We'll do what we can to get you back on track to that smooth-fitting protection as soon as possible!
Best,
OtterBox Customer Service Team
We're so sorry to hear that this Commuter series is having trouble finding the perfect fit! Do you possibly have a different device other than the Moto G6 Play? This would explain the misalignment going on between the case and the phone functions. Either way, please feel welcome to call our detective Otters at 1-855-688-7269, and they'll gladly examine this further. We'll do what we can to get you back on track to that smooth-fitting protection as soon as possible!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: LJSchwabs
Verified Purchase:Yes
I love Otterbox and have always purchased one when I get a new phone. However, I'm a little disappointed with this one because the hole for the earbuds doesn't line up with port on the phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 21, 2018
Hey LJSchwabs,
We're sorry to see that this Commuter series isn't quite matching up seamlessly with your device! This is certainly odd, because as long as you definitely have the Moto G6 Play, the case should encompass that phone perfectly and provide full functionality, including access to the audio jack. Please feel welcome to call our Otter super-sleuths at 1-855-688-7269, and they'll be more than happy to further investigate the issue!
Sincerely,
OtterBox Customer Service Team
We're sorry to see that this Commuter series isn't quite matching up seamlessly with your device! This is certainly odd, because as long as you definitely have the Moto G6 Play, the case should encompass that phone perfectly and provide full functionality, including access to the audio jack. Please feel welcome to call our Otter super-sleuths at 1-855-688-7269, and they'll be more than happy to further investigate the issue!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sjolly
Verified Purchase:Yes
Looks and fits great. Would recommend for every phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Steph
Verified Purchase:Yes
I'm really happy with the case.Durable and love the colour and style.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Nothing in front to protect last not worth the mon
on August 17, 2018
Posted by: Cowboy
Verified Purchase:Yes
I thought it would be a lot like the other otter boxes work protected the phone better so many cheaper things out there that do the same job
Response from otterbox.comBy OtterBox, Customer Service Team, August 21, 2018
Hey there Cowboy,
We apologize that you're feeling slightly let down by the screenless style of this Commuter series! All of our units are specifically engineered to provide maximum protection as well as full device functionality, and as it turns out, the Commuter was the best case design for this combination. That being said, we'll be more than happy to pass your feedback along to our product design team, and if you have any additional questions, please feel free to contact our friendly Otters at 1-855-688-7269. They're always thrilled to help out!
Sincerely,
OtterBox Customer Service Team
We apologize that you're feeling slightly let down by the screenless style of this Commuter series! All of our units are specifically engineered to provide maximum protection as well as full device functionality, and as it turns out, the Commuter was the best case design for this combination. That being said, we'll be more than happy to pass your feedback along to our product design team, and if you have any additional questions, please feel free to contact our friendly Otters at 1-855-688-7269. They're always thrilled to help out!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: stephenG
Verified Purchase:Yes
I have not had any issues with the quality of the case and have taken it backpacking in the first week I got the case however, for those of you who might have a Moto G6 (not a Moto G6 Play) the buttons on the case don't quite line up with the buttons on the phone. Mostly you can tell that this case wasn't intended for the non Play model however it still works just fine
I would recommend this to a friend!
Written by a customer while visiting otterbox.com