Customer reviews from manufacturer
Hotpoint - 14.6 Cu. Ft. Top-Freezer Refrigerator
Average customer rating
4.6
(309 Reviews)
Rating breakdown 309 reviews
5 Stars
220
4 Stars
63
3 Stars
15
2 Stars
5
1 Star
6
93%of customers recommend this product.
(
276 out of
298)
Customer Reviews for Hotpoint - 14.6 Cu. Ft. Top-Freezer Refrigerator
Customer Rating
4
Good
on October 20, 2020
Posted by: Starteck72
from Kinston nc
Small but works well. Great for my shop. Very happy with it.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Reliable
on November 27, 2020
Posted by: librarysue54
from West Jordan, UT
Simple layout that is covers my needs. Nice size freezer that is currently holding a 22 lb turkey standing up with loads of room left over. The trays in the drawer seen sturdy and hold alot.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
1
Replacing 2 in 3 years
on December 25, 2020
Posted by: Dnth
from Chicago, IL
After 3 years one has gone completely out of commission and the other just starting to exhibit signs of going out. It’s pretty frustrating as these are tenants occupied spaces. Brought two from another brand to avoid constant repairs/service calls
No, I would not recommend this to a friend.
Response from manufacturerBy Olga@Hotpoint, GE_Appliances, December 30, 2020
Hello Dnth - Thanks for your review. We are truly sorry for your refrigerator experience. We appreciate your feedback and we will pass it along to our product team for future product improvement. We apologize for the inconvenience it has caused. We hope in the future that you will consider purchasing Hotpoint appliances and allow us the opportunity to regain your trust in our products.
Olga@Hotpoint
Olga@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
5
Dependable
on January 14, 2021
Posted by: AZH36272
from Alabama
I purchase these for an apartment complex. They last for years and repairs are cheap.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Great second fridge
on February 27, 2021
Posted by: tvtony
from Portland, Or.
Using as a second refer and it works great! It has been going strong since October.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Excellent refrigerator. Rated 5+
on May 24, 2021
Posted by: Ydna
from Atlanta
I moved into an apartment and they were just installing these fridges. The quiet. Efficient and very versatile on the inside.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Love the great door storage
on August 17, 2021
Posted by: Jule
from Salisbury,MD
Love this frig. Sized just right for our little apartment
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
1
Terrible
on September 27, 2021
Posted by: Kcast4
from Reading pa
Fan motor went 1yr after installing. Service came out to repair now refrigerator will not get cold. Had to throw away alot of food because of temperature.
No, I would not recommend this to a friend.
Response from manufacturerBy Sarah@Hotpoint, Hotpoint_Appliances, September 28, 2021
Hello. We appreciate the time you took to reach out to us with your refrigerator concern. We hate to hear you had an issue with the fan motor, and the unit is now not cooling. We know how concerning issues like these would be, and would like to help.
After reviewing our system, we do see you have recently emailed for support and a case has been created for you. One of our specialists will be reviewing this matter and reaching back out to you soon. We will certainly update them with the information you left in this review.
For an issue with the refrigerator not getting cold, some troubleshooting options include making sure the door gasket is not torn and has no gaps, and the door is sealing completely. The unit should also have adequate air clearance to ensure proper performance. (The air clearance on this unit should be ¾” on the sides, 1” on the top and 2” in the back.) As you've had service recently, it is also possible the refrigerator could have been left in a diagnostic mode; if that is the case, disconnecting the unit from power for 30 seconds should reset the electrical components and restore normal function.
Additional troubleshooting steps are available on this article on our GE website: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185 . Our service department can also be reached at 1-800-432-2737 if necessary.
We hope you are able to get this cooling issue resolved quickly, so you can enjoy your refrigerator without issue. If you have any other concerns or inquiries, we're always glad to help. -Sarah@Hotpoint
After reviewing our system, we do see you have recently emailed for support and a case has been created for you. One of our specialists will be reviewing this matter and reaching back out to you soon. We will certainly update them with the information you left in this review.
For an issue with the refrigerator not getting cold, some troubleshooting options include making sure the door gasket is not torn and has no gaps, and the door is sealing completely. The unit should also have adequate air clearance to ensure proper performance. (The air clearance on this unit should be ¾” on the sides, 1” on the top and 2” in the back.) As you've had service recently, it is also possible the refrigerator could have been left in a diagnostic mode; if that is the case, disconnecting the unit from power for 30 seconds should reset the electrical components and restore normal function.
Additional troubleshooting steps are available on this article on our GE website: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185 . Our service department can also be reached at 1-800-432-2737 if necessary.
We hope you are able to get this cooling issue resolved quickly, so you can enjoy your refrigerator without issue. If you have any other concerns or inquiries, we're always glad to help. -Sarah@Hotpoint
Written by a customer while visiting manufacturer