Hello! We're so glad you chose to do business with us. Your feedback about taller prongs and a larger silverware basket are certainly appreciated and will be shared with our dishwasher team for future product design. Thanks for being a part of our GE Appliances family! - Sharon@GEA

Hi there, we truly appreciate you being such a loyal member of the GE Appliances family and choosing this new dishwasher for your home to replace your previous model! While we are very glad that you have been impressed with the Stainless Steel interior, integrated top controls, and advanced Piranha disposer, we are sorry to hear that you have been disappointed in the drying performance and would love to offer you some guidance in this! Your dishwasher has a heating element integrated into the wash pump assembly and does not have a dedicated Dry option. Rather, it is designed with a Condensate Dry system that is always “on” and provides natural air drying by pulling condensation away from the dishes and onto the tub walls! To activate this process, the door must be opened immediately after the Clean light comes on. For maximum drying with this system, running an AutoSense or Heavy cycle, selecting the TempBoost option, and using a rinse agent will be beneficial. You can also learn more about poor dry performance within the troubleshooting guide on page 15 of your Use and Care Manual seen here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55124-5.pdf. Thank you for taking the time to share your review and helpful feedback. We sincerely hope that this helps! -Eliza@GEA

Hi there! Thanks for your feedback and for being part of the GE Appliances family. We love to hear that your dishwasher is working great, is very quiet and gets your dishes clean. We're sorry that you had to do some trim work to make this unit fit correctly. We see how this can be frustrating. We have sent your feedback to our product team for future reference.

Take care!
Emily@GEA