We are happy to hear your dishwasher is cleaning your dishes thoroughly. This model is one that utilizes condensate dry. With this drying system design, condensation will form on cooler surfaces in a warm humid environment. At the end of a cycle, while the dish load is still hot, the stainless steel tub walls are already cooling down and pulling condensation to form on the tub walls instead of the dishes. This provides natural air drying of the dish load. The use of a rinse agent ensures spot and film protection for dishes and assists the drying process.

We will be sure to pass your comments regarding the design of the bottom rack to our product team to review. Thank you for trusting our brand for your home!

We hate to hear that you’ve been less than impressed with your new dishwasher due to the noise it makes, the low door, and because the interior space seems smaller and less intuitive than your old model. We are constantly working to make our appliances better, and we’ll be sure to forward your comments about the door height and the noise level to our product team so we can continue to improve. We recommend taking a look at the loading tips starting on page 8 of your use and care manual, linked below, for information to help you get the most out of your dishwasher’s space.

https://products-salsify.geappliances.com/image/upload/s--PlyoDrRN--/nser6ngcq4tbkwmtah8i.pdf