Customer reviews from Mattel Creations
Fisher-Price - Pink Princess Stepstool Potty - Pink and White
Average customer rating
4.3
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
17
4 Stars
6
3 Stars
1
2 Stars
2
1 Star
1
88%of customers recommend this product.
(
23 out of
26)
Customer Reviews for Fisher-Price - Pink Princess Stepstool Potty - Pink and White
Customer Rating
2
Reward System doesn't work
on October 6, 2013
Posted by: Jonnyside
from Sacramento, CA
My boy loves the toilet. That is UNTIL the reward system stopped working. Changed batteries and still doesn't work.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Consumer Relations, October 8, 2013
We're sorry you’re having a problem with your Royal Stepstool Potty. The best thing to do is contact our team so they can walk you through some troubleshooting. Live chat, phone or e-mail support is available Mon. - Fri., 9:00 a.m. - 6:00 p.m. EST. You can find our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting Mattel Creations
Customer Rating
2
Potty NOT for boys
on April 2, 2013
Posted by: Gemaof6
from Tennessee
We are in the process of training our youngest grandson. This potty chair is not meant for little boys. I don't understand how the guard was made without an indention. Poor little guy trys to go and it just splatters off the thick flat backed guard, all over him and the wall. It's making the whole process unpleasant for us all.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Consumer Relations, April 4, 2013
We’re sorry you’re disappointed with the Royal Stepstool Potty™ you purchased. If you contact our Consumer Relations team they will be able to assist you. Live chat, phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting Mattel Creations
Customer Rating
5
Excellent learning tool
on February 19, 2019
Posted by: Hounddog
from Tennessee, United States
[This review was collected as part of a promotion.] I bought this a couple of weeks ago and I'm glad I did. It has made potty training my twin girls so much easier. They were interested right from the first time I started using it. Excellent product
I would recommend this to a friend!
Written by a customer while visiting Mattel Creations
Customer Rating
4
Simply cute!
on February 19, 2019
Posted by: SeannaG
from Yuma, Arizona, United States
[This review was collected as part of a promotion.] Super cute toilet for potty training very simple just everything you need without crazy parts that need more sanitizing!
I would recommend this to a friend!
Written by a customer while visiting Mattel Creations
Customer Rating
5
3in1 Awesome Potty!
on May 7, 2012
Posted by: ShondaB
Got this for my daughter's 1st birthday and potty training has been a breeze. My daughter can easily lift the lid herself and sit down. The seat has fit every toilet I have tried and snaps on and off easily. The potty is easy to dump and clean and my daughter even enjoys putting it back together, it's that simple, just drops right back in. Every time she goes potty, it will play a little tune for her and she smiles and claps, but if you want to just praise them for sitting on the potty, there is a button that you can easily reach underneath to play a tune, beware you don't let them figure that out or they'll be in there just pushing that button. The step part also has different size circles that help my daughter step up and down. It's easy to clean, easy to use, it's adorable, durable, you can take the seat or whole potty with you and my daughter loves to use it.
I would recommend this to a friend!
Written by a customer while visiting Mattel Creations
Customer Rating
1
Worst potty chair for boys
on May 16, 2014
Posted by: KaeC
I have the girl version of this potty chair and was completely satisfied so I decided the boy version should be comparable. It was not at all. Boys have to sit exactly right on the chair not to leak or spray out the sides. Also when they do get it right it doesn't really matter because the it ends up spraying under the seat causing a bigger mess on the "inside" parts of the toilet. Places unless you pay attention you would miss cleaning. Epecially under the white toilet seat part and on the edges of the main toilet base after lifting the seat off. So frustrating to have a decent mess to clean up almost every time my son goes potty. I wish my husband didn't throw the box away because it would have been returned for sure.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Consumer Services, May 19, 2014
We're sorry you've had such a disappointing experience with our Royal Stepstool Potty. If you contact our Consumer Services team they would be happy to help. Live chat, phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting Mattel Creations
Customer Rating
5
first time mommy
on August 31, 2015
Posted by: JellyMama
Purchased this for my 2 year old. She caught on right away. She loved tat when she went it make to songs and was cheering for her.
Loved it how its convienent and can double as a step stool to brush her teeth and wash her hands.
My only problem with it is that it randomly goes off by itself and won't stop until I go and mess with it. And there are times where I'm busy and can't go and put it together right and turn on the sound so she can hear and be encouraged. So I loved it or do love it until it started going off with the sound in the weird times like now.
Loved it how its convienent and can double as a step stool to brush her teeth and wash her hands.
My only problem with it is that it randomly goes off by itself and won't stop until I go and mess with it. And there are times where I'm busy and can't go and put it together right and turn on the sound so she can hear and be encouraged. So I loved it or do love it until it started going off with the sound in the weird times like now.
I would recommend this to a friend!
Response from Mattel CreationsBy Consumer Services, September 2, 2015
We're sorry to hear that the sound box is playing at random intervals. Our Consumer Services Team can certainly help! Live chat, phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting Mattel Creations
Customer Rating
3
Sound Box Stopped Working
on October 21, 2015
Posted by: KellMell
My son has absolutely loved his potty chair
until recently when the sound box stopped working. I am unable to get it to work even after changing the batteries and now he doesn't want to use it.
until recently when the sound box stopped working. I am unable to get it to work even after changing the batteries and now he doesn't want to use it.
Before then, this chair was really cute and really got him encouraged about potty training. He was so happy and proud every time the sound would go off. When he went potty on his own I was able to tell when I heard the music. One annoying thing about it is if you put the bowl back in over the sound box and it is still wet the music constantly sounds off. The bowl has to be completely dry and weightless to make the sound stop. The sensors on the sound box are weight activated (from the weight of the urine or BM).
Until it stopped working we LOVED it, NOW I am disappointed!
I would recommend this to a friend!
Response from Mattel CreationsBy Consumer Services, October 26, 2015
We're sorry to hear that musical feature on your son's Royal Stepstool Potty is no longer working. Our team would like to help immediately! Live chat, phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting Mattel Creations